Design delivery manager Work, Jobs in Roath, Crf (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
1d
Assistant Store Manager
Mountain Warehouse —Cardiff
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
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Senior Delivery Manager
Scrumconnect Consulting —Bridgend
- £56,000 - £75,000 a year
- Hybrid work
- AI
Design Director
LRG —Cardiff
- Hybrid work
- Business development
- Recruiting
- Annual leave
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Customer Experience Manager
ArribaCom Communications Ltd. —Cardiff
- £25,420.00 - £58,449.50 a year
- Full-time
- Spanish
- Data analysis skills
- English
- Health & wellbeing programme
- Flexitime
Quick apply
14d
Sales and Retail Manager
Family Vision —Tredegar
- £32,000 a year
- Full-time
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- In-person
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11d
Senior Digital Communications Manager - Welsh Essential
Welsh Assembly Government Communication Centre Home —Cardiff
- £47,675 - £56,445 a year
- Full-time
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Reuse Shop Area Manager
Wastesavers Ltd —Cardiff
- £30,960 a year
- Weekend availability
- Sales
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
10d
Design Manager
Wates —Cardiff
- Continuous improvement
- Quality control
- Construction experience
MAC SEPHORA CARDIFF 15 HRS Counter Lead
Estee Lauder —Cardiff
- Social media management
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- Communication skills
4d
Senior Delivery Project Manager
Transport for Wales —Pontypridd
- £62,000 a year
- Management
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3d
Design Manager
Willmott Dixon —Cardiff
- Full-time
- Management
- Schematics
- CAD
Quick apply
13d
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Agile Delivery Manager
Intellectual Property Office —Newport
- £47,766 - £58,850 a year
- Full-time
- Hybrid work
- Presentation skills
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- Annual leave
4d
Junior Service Delivery Manager
Ericsson —Merthyr Tydfil
- Computer Science
- Engineering
- English
VM Team Manager
Matalan —Merthyr Tydfil
- Full-time
- Planograms
- Organisational skills
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
10d
Senior Delivery Manager (12 month fixed term contract)
Great State —Bristol
- Communication skills
Account Manager
Wilmington plc —Cardiff
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Annual leave
- Employee discount
14d
Night Manager
ASDA —Cardiff
- Weekend availability
- Customer service
- In-person
- Retail management
- Annual leave
- Employee assistance programme
Assistant Design & Engineering Manager
Associated British Ports —Cardiff
- Engineering
- Organisational skills
- Employee assistance programme
- Employee discount

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
1 day ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Contract management
Facilities management
Coaching
ERP software
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Customer interaction
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

design delivery manager jobs in roath, crf

Customer Service and Office Manager

Assistant Store Manager

Senior Delivery Manager

Design Director

Customer Experience Manager

Sales and Retail Manager

Senior Digital Communications Manager - Welsh Essential

Reuse Shop Area Manager

Design Manager

MAC SEPHORA CARDIFF 15 HRS Counter Lead

Senior Delivery Project Manager

Design Manager

Manager of Dedicated Implementations - EMEA

Agile Delivery Manager

Junior Service Delivery Manager

VM Team Manager

Senior Delivery Manager (12 month fixed term contract)

Account Manager

Night Manager

Assistant Design & Engineering Manager

I want to receive the latest job alerts for design delivery manager in roath, crf

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