It service manager Work, Jobs in Roath, Crf (with Salaries)

IT Manager
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Employee assistance programme
Quick apply
Senior IT Service Manager - User Experience & Support Services
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Presentation skills
- Continuous improvement
- Agile
13d
Senior Professional Specialist in Technical Innovation and Development
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- Hybrid work
- University
- Annual leave
11d
Digital Content Manager - Transport (12m Secondment/FTC)
Lloyds Banking Group —Newport
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Agile
12d
Configuration Manager (Service Asset & Configuration Management - SACM)
CGI —Bridgend
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick apply
Technology and Data Risk Analyst
LegalAndGeneral —Cardiff
- Full-time
- Data analysis skills
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Senior Delivery Manager
Scrumconnect Consulting —Bridgend
- £56,000 - £75,000 a year
- Hybrid work
- AI
Lead Digital Relationship Manager
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
IT Support Technician
Excellence IT (UK) Ltd —Caerphilly
- £26,000 - £30,000 a year
- Full-time
- English
- In-person
- Free parking
- Store discount
Quick apply
5d
IT Project Manager
Wales & West Utilities —Newport
- £62,160 - £71,484 a year
- Full-time
- Hybrid work
- PMP
- Annual leave
- Employee assistance programme
10h
Cyber Security Analyst L1
Airbus Protect Limited —Newport
- Full-time
- Communication skills
- Profit sharing
3d
Digital Applications Lead
Velindre University NHS Trust —Nantgarw
- £40,559 - £48,841 a year
- Full-time
- Organisational skills
- Communication skills
6h
Senior Project Manager – Technology & Business Change
Womble Bond Dickinson (UK) LLP —Bristol
- Hybrid work
- Travel
- Communication skills
Regenerative Farming Data & Analytics Manager
YeoValley —Blagdon
- £50,000 a year
- Presentation skills
- Free parking
Quick apply
Data Enrichment Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Annual leave
- Referral programme
Quick apply
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
11d
Technology and Data Risk Analyst
Legal & General Investment Management —Cardiff
- Data analysis skills
- Organisational skills
- Communication skills
- Employee discount
1st Line Engineer
DAS UK Group —Bedwas
- Azure
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
Senior Data Engineer and Data Manager
Welsh Revenue Authority —Cardiff
- £47,675 - £56,445 a year
- Full-time
- Hybrid work
- No experience needed
- Analysis skills
- Presentation skills
- Annual leave
- Language training provided
10d
Management Information Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Employee discount
Quick apply

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IT Manager

SmartSearch -
Cardiff

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Technology infrastructure experience
ITIL Certification
Cloud infrastructure
IT team management
Stakeholder liaison
IT service management
Network infrastructure
Continuous improvement
Continuous improvement cycles oversight
Team management
Information technology team management
Leadership
Communication skills

Full job description

SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

Reporting directly to the Director of Infrastructure and Security, the IT Manager will be responsible for leading the Service Desk and Infrastructure teams to deliver reliable, secure and high-quality IT services across the business.

The successful candidate will be expected to take ownership of day-to-day IT operations, ensure effective incident, request and problem management, maintain stable and resilient infrastructure, and drive continuous improvement across people, processes, systems and service delivery.

Please note: This role is open across our Ilkley and Cardiff offices, we are also open to candidates based between the two sites.

VARIED DAY TO DAY RESPONSIBILITIES

Lead, manage and develop the Service Desk and Infrastructure teams, ensuring clear priorities, effective ways of working and high standards of delivery.
Own the overall delivery and performance of IT operational services, ensuring they support the needs of users and the wider business.
Ensure incidents, requests, escalations and problems are managed effectively, with appropriate prioritisation, communication and follow-up.
Act as the escalation point for major incidents and service-impacting issues, ensuring timely resolution and lessons learned activity.
Oversee the maintenance, availability, security and resilience of infrastructure, systems, cloud services, networks, endpoints and back-end platforms.
Monitor and report on service performance, including ticket trends, SLAs, recurring issues, infrastructure health, risks and improvement actions.
Drive continuous improvement across IT operations, including process maturity, automation, knowledge management, documentation and operational standards.
Work closely with Information Security, Engineering, Product and business stakeholders to ensure IT services are secure, compliant and aligned to business priorities.
Support business continuity, disaster recovery, change management and operational readiness activities across IT services.
Manage relevant suppliers, support partners and technology vendors, ensuring performance, value and service expectations are met.

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

Strong leadership skills, with the ability to manage, motivate and develop technical teams.
Service-focused mindset with a clear commitment to delivering a positive user experience.
Ability to prioritise competing operational demands while maintaining service quality and control.
Strong communication and stakeholder management skills, including the ability to explain technical matters clearly.
Practical problem-solving skills and the ability to manage incidents, escalations and service risks calmly and effectively.
Continuous improvement mindset, with the ability to strengthen processes, documentation, reporting and ways of working.
Good understanding of security, compliance, audit and operational resilience requirements within IT operations.

Industry standard experience

Experience managing Service Desk and Infrastructure teams within a business-critical IT environment.
Experience with IT service management practices, including incident, request, escalation, problem and change management.
Experience monitoring service performance, SLAs, user satisfaction, operational reporting and service improvement plans.
Experience supporting infrastructure operations across systems, cloud services, networks, endpoints, backup and disaster recovery.
Experience working with security teams to support vulnerability management, access control, patching, compliance and audit requirements.
Experience managing technology suppliers, support partners, licences and vendor performance.
Experience supporting onboarding, offboarding, device management and access management processes.

Beneficial qualifications & certifications (not essential)

ITIL Foundation or equivalent IT service management qualification.
Microsoft, Azure, networking, infrastructure or endpoint management certifications.
Relevant cyber security, cloud security, business continuity or operational resilience certifications.
People management, leadership or coaching qualification.

WHAT IS LIFE LIKE AT SMARTSEARCH?

We are a multi-award winning Tech company with an aspirational mentality
Some of our most recent recognitions include: named in the renowned RegTech100 list for 2025, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
We have been Great Place To Work Certified since 2022
There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

25 days holiday rising to 30 with each year of service
Private Medical Insurance covering dental and optical
Company pension scheme
Life Assurance - 4x your annual salary
1 day paid volunteering per year
Enhanced maternity / paternity offerings
Employee Assistance Programme
Cycle to work scheme
On site gym

Quick apply

Refine Your Search

it service manager jobs in roath, crf

IT Manager

Senior IT Service Manager - User Experience & Support Services

Senior Professional Specialist in Technical Innovation and Development

Digital Content Manager - Transport (12m Secondment/FTC)

Configuration Manager (Service Asset & Configuration Management - SACM)

Technology and Data Risk Analyst

Senior Delivery Manager

Lead Digital Relationship Manager

IT Support Technician

IT Project Manager

Cyber Security Analyst L1

Digital Applications Lead

Senior Project Manager – Technology & Business Change

Regenerative Farming Data & Analytics Manager

Data Enrichment Manager

Service Desk Manager

Technology and Data Risk Analyst

1st Line Engineer

Senior Data Engineer and Data Manager

Management Information Analyst

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HOW WILL YOU MAKE A DIFFERENCE?

VARIED DAY TO DAY RESPONSIBILITIES

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

WHAT IS LIFE LIKE AT SMARTSEARCH?

COMPANY BENEFITS

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