Technical support Work, Jobs in Rocester, Sts (with Salaries)

Customer Service - Technical Support Engineer
Overclockers UK —Stoke-on-Trent
- Weekend availability
- Customer service
- Windows
- In-person
Quick apply
2d
Technical Product Support Specialist – OEM Engines and Generators
JCB —Uttoxeter
- Full-time
- Customer service
- Engineering
- Data analysis skills
- Gym membership
Quick apply
IT Support Engineer
Luminite IT Services Ltd —Longport
- £30,000 - £35,000 a year
- Full-time
- Windows
- Computer networking
- In-person
- Free parking
- Referral programme
Quick apply
IT Technician – CRM Specialist
elix sourcing solutions —Stoke-on-Trent
- £35,000 - £40,000 a year
- Monday to Friday
- CRM software
- Salesforce
- IT
Engineering Systems Support Engineer
JCB —Rocester
- Full-time
- Engineering
- Gym membership
IT Support Technician
Hydrajaws Limited —Tamworth
- £25,000 - £26,000 a year
- Full-time
- Customer service
- ERP systems
- Windows
- Free parking
Quick apply
3d
IT Technician
Tile Mountain Group —Stoke-on-Trent
- £26,436.80 a year
- 8 hour shift
- Linux
- In-person
- Communication skills
- Employee discount
Quick apply
1d
Service Desk Analyst
Sysco —Tamworth
- Full-time
- Bilingual
- Customer service
- English
1st/2nd Line IT Support Analyst
HealthNet Homecare —Swadlincote
- £28,000 a year
- Full-time
- Azure
- Microsoft Office
- Analysis skills
- Employee discount
- Referral programme
9d
Trainee Technical Support Manager
Amcor —Heanor
- Full-time
- Construction
- Communication skills
- Time management
9d
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
1d
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- SQL
- Employee assistance programme
Quick apply
9d
Data and Systems Administrator
Independence Support —Macclesfield
- £18,785 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Store discount
- Health & wellbeing programme
Quick apply
3d
Service Desk Technician
Mortgage Advice Bureau —Derby
- £26,100 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Quick apply
13d
IT Support Engineer
Computacenter —Derby
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
Service Co-ordinator - Helpdesk - 12 month FTC
Equans —Stoke-on-Trent
- 8 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Network Support Coordinator
The Pallet Network —Swadlincote
- Full-time
- Travel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick apply
9d
Service Desk Analyst
Busy Bees —Burntwood
- Full-time
- Software troubleshooting
- Microsoft Office
- Travel
1d
Microsoft Support Engineer
Pax8 Global —Derby
- Up to £28 an hour
- Full-time
- Microsoft Outlook
- Communication skills

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technical support jobs near rocester, sts

Customer Service - Technical Support Engineer

Overclockers UK -
Stoke-on-Trent

Quick apply

Job details

Full-time
2 days ago

Qualifications

Customer service
Windows
Technical support
Customer support
Communication skills

Full job description

Overclockers UK is famous throughout the enthusiast PC community for its expertise in performance hardware, overclocking and modding. Through our innovative approach, we are a leading online provider of gaming PCs, components and peripherals. Overclockers UK is part of the Pro Gamers Group, an international e-commerce company with more than 700 employees at 12 locations worldwide.

We are seeking a talented and customer-focused individual to join our Customer Service and Support team as a Technical Support Engineer. In this role, you will play a crucial part in ensuring our customers receive top-tier support for their gaming systems and hardware.

Job Requirements:

Strong knowledge of current PC gaming hardware and trends.
Comfortable with providing customer service and technical support through tickets, Live chat, email, and phone.
Proficient in troubleshooting Windows-based computers remotely.
Understanding of common issues that can affect a customer's gaming system.
Weekend availability for remote work.
Excellent communication skills and a customer-centric approach.
On-site working, Monday to Friday 08.30 - 17.30 at Overclockers HQ in Stoke on Trent. Requirement to provide weekend cover as part of a rota but typically, once every three weeks which can be worked flexibly at home. Total weekly hours = 40.

Responsibilities:

Utilise a strong working knowledge of current PC gaming hardware to assist customers with technical enquiries and issues.
Provide exceptional customer service and support through various channels, including tickets, email, and phone.
Provide software support and have an understanding of what issues can be caused by an operating system, games or a combination of components.
Troubleshoot Windows computers remotely, diagnosing and resolving issues while understanding the root causes of customer system problems.
Flexibility to work both at Overclockers HQ Monday to Friday and from home during weekend shifts. Weekend work is very flexible, but required typically once every three weeks with a day in lieu provided during the week.
Collaborate with our established Returns department team to handle day-to-day tasks, including receiving returns, testing hardware, and providing live customer support for hardware and systems.

Preferred Qualifications:

Prior experience in a technical support role, especially in a gaming hardware environment.
Familiarity with Gaming and Custom PC builds.
A passion for gaming and a deep understanding of the gaming community.
2 years experience in a customer service role

Why Overclockers?

You will get to work alongside a passionate team of gamers and hardware enthusiasts with access to cutting-edge gaming hardware and products.

If you are a dedicated and knowledgeable individual with a passion for gaming and technical support, we encourage you to apply and become a part of the Overclockers family.

Overclockers UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Quick apply

Refine Your Search

technical support jobs in rocester, sts

Customer Service - Technical Support Engineer

Technical Product Support Specialist – OEM Engines and Generators

IT Support Engineer

IT Technician – CRM Specialist

Engineering Systems Support Engineer

IT Support Technician

IT Technician

Service Desk Analyst

1st/2nd Line IT Support Analyst

Trainee Technical Support Manager

Desktop Support Analyst - Derby

Application Support Analyst (Nights)

Data and Systems Administrator

Service Desk Technician

IT Support Engineer

Service Co-ordinator - Helpdesk - 12 month FTC

Network Support Coordinator

Support Analyst

Service Desk Analyst

Microsoft Support Engineer

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