Customer service manager Work, Jobs in Rochester, Ken (with Salaries)

Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
10d
Operations Manager
Safetykleen —Ditton
- £60,000 - £72,000 a year
- 8 hour shift
- Employee assistance programme
- Referral programme
Quick apply
Head of Clubhouse Operations & Member Experience
The Parklangley Club —Beckenham
- From £45,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Gym membership
Quick apply
7d
Social Media Manager
Gateway Group —Southend-on-Sea
- Full-time
- Hybrid work
- Social media management
- Microsoft Office
- Travel
- Annual leave
- Referral programme
Quick apply
Deputy Manager-Bershka Lakeside
INDITEX —Grays
- Full-time
- Leadership
- Employee discount
Quick apply
Lefties Lakeside - General Manager
INDITEX —Grays
- Full-time
- Leadership
- Employee discount
Quick apply
Section Manager - Lefties Lakeside NEW OPENING
INDITEX —Grays
- Full-time
- Sales
- Employee discount
Quick apply
Sales Manager - London and South East
PYRAMID DISPLAY MATERIALS LTD —Sidcup
- £50,000 - £60,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Service Manager
International Workplace Group plc —Brentwood
- Up to £40,000 a year
- Full-time
- Customer service
- In-person
- Restaurant
8d
Marketing Manager
Saxton 4x4 —Chelmsford
- Up to £52,000 a year
- Full-time
- Social media management
- Driving
- In-person
Quick apply
7d
Customer Service Manager
B&M Retail —Dartford
- Weekend availability
- Hospitality
- Customer service
- Employee discount
Customer Services Manager
Global Switch —London
10d
Operations Manager - Lefties Lakeside NEW OPENING
INDITEX —Grays
- Full-time
- Employee discount
Quick apply
Head Of Operations
Medirest —Dartford
- £65,000 a year
- Management
- Hotel
- Leadership
- Employee discount
7d
Assistant Manager - Maidstone
BoyleSports —Maidstone
- £13.92 an hour
Quick apply
Deputy Branch Manager – Sales Leadership
Cleveland Cable Co Ltd —Belvedere
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
Community Relations Manager - Healthcare
Right at Home Bromley —Bromley
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Business development
- Presentation skills
Quick apply
4d
MASSIMO DUTTI GENERAL MANAGER BROMLEY
INDITEX —Bromley
- Full-time
- Sales
- Leadership
Quick apply
Head of Customer Support & Quality Assurance
Datr Technologies Limited —Ashford
- £37,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Management
- English
- Supervising experience
Quick apply
3d
Store Manager - Bluewater
iSmash —Bluewater
- £29,500 - £32,000 a year
- Full-time
- Contracts
- Communication skills

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customer service manager jobs near rochester, ken

Customer Service Manager

Restore PLC -
Dartford

Apply Now

Job details

Permanent
£50,000 a year
10 days ago

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

customer service manager jobs in rochester, ken

Customer Service Manager

Operations Manager

Head of Clubhouse Operations & Member Experience

Social Media Manager

Deputy Manager-Bershka Lakeside

Lefties Lakeside - General Manager

Section Manager - Lefties Lakeside NEW OPENING

Sales Manager - London and South East

Customer Service Manager

Marketing Manager

Customer Service Manager

Customer Services Manager

Operations Manager - Lefties Lakeside NEW OPENING

Head Of Operations

Assistant Manager - Maidstone

Deputy Branch Manager – Sales Leadership

Community Relations Manager - Healthcare

MASSIMO DUTTI GENERAL MANAGER BROMLEY

Head of Customer Support & Quality Assurance

Store Manager - Bluewater

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