information technology manager Work, Jobs in rogerstone, nwp (with Salaries)

Facilities Helpdesk Manager
CBRE —Newport
- Full-time
- Time management
IT Service Delivery Manager
ARO —Cardiff
- £50,000 - £58,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee assistance programme
Quick apply
4d
IT Support Team Leader
Drive Ltd —Nantgarw
- £33,610.75 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- IT
- Free parking
- Employee discount
Quick apply
4d
Data Center Critical Environment Technician Manager
Microsoft —Newport
- Full-time
- Azure
- Management
- Microsoft Office
IT Change Manager
University of Bristol —Bristol
- £50,253 - £58,225 a year
- Full-time
- IT
- School
10d
Network Provisioning Manager, Singapore.
IndigoTG —Magor
- Organisational skills
- Communication skills
Critical Environment Operations Manager - Newport
Microsoft —Newport
- Full-time
- Azure
- Microsoft Office
- IT
Service Desk Manager
Babcock International —Bristol
- £44,600 - £55,800 a year
- Full-time
- Agile
- IT
- SDLC
- Annual leave
- Employee assistance programme
IT Support Team Leader
Drive —Nantgarw
- £33,610.75 a year
- Full-time
- Mentoring
- IT
- Communication skills
4d
Technical Support Manager
DVS —Cardiff
- Management
- Customer service
- Organisational skills
7d
HR Helpdesk Supervisor
South Wales Police —Bridgend
- £33,603 - £39,276 a year
- Full-time
- Human resources
- Annual leave
3d
IT Services Lead
Redkite Law —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
Quick apply
GCAP Digital & IT Team Lead
Rolls-Royce —Bristol
- Full-time
- Hybrid work
- Management
- Leadership
- Annual leave
- Employee assistance programme
1d
Senior Manager, Dynamics 365 CRM Solutions Architect, Cloud Strategy & Transformation, Engineering, Technology & Transformation
Deloitte —Bristol
- Hybrid work
- Azure
- Sales
- Customer service
Head of Business Systems
Zellis —Bristol
- Remote
- Product management
- APIs
- Leadership
- Annual leave
IT Services Lead
Redkite Solicitors —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
2d
CNI IT Support Team Manager
National Grid —Bristol
- £65,000 - £90,000 a year
- Full-time
- IT
- Leadership
- Life insurance
2d
Business Solution Architect - Manager
Pwc UK —Cardiff
- Full-time
- Hybrid work
Senior Manager - Associate Director, Solution Architect, AI Scaling and Transformation, Engineering, AI & Data, Technology & Transformation
Deloitte —Bristol
- Hybrid work
- Azure
- Computer Science
- Engineering
7d
Senior IT Service Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
- Annual leave
- Referral programme
Quick apply
23h

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Facilities Helpdesk Manager

CBRE -
Newport

Apply Now

Job details

Full-time

Qualifications

GCSE
Time management

Full job description

CompanyProfile

CBRE’sGlobal Workplace Solutions delivers end-to-end facilities management,engineering services, project management, and workplace support. Our teamscombine technical expertise with a commitment to service excellence,innovation, and compliance. Through our engineering talent, digital tools, andfocus on ESG and sustainability, CBRE helps clients reduce risk, driveperformance, and enhance the workplace experience for their people.
Job Title: HelpdeskManager
CBREGlobal Workplace Solutions is a leading global provider of integratedfacilities and corporate real estate management. We are recruiting a HelpdeskManager to join the team located in Newport, Wales .

Role Summary:
Responsible for the management, performance and delegationof activities to the team Helpdesk Advisors within your business unit.
Ensure the Helpdesk Advisor Team understand the Life Cycleof a Work Order and facilitate a smooth handover of work orders to theoperational team.
Understand Training Needs Analysis of the Helpdesk Advisorsto ensure that all team members have access to / received required training,relevant to the needs of the individual, team and business.
Evaluate, review and implement continuous improvementprocess changes.
Competent in coaching and mentoring of a small team ofHelpdesk Advisors and managing performance of the team including but notlimited to writing and delivering monthly one-to-one meeting with team members.
Support the Management Team on training and roll-out of anyagreed processes, and incorporate any changes necessary in your duties,methods, working hours and procedures.
To achieve a high degree of customer and suppliersatisfaction, apply logic and common sense to requests for assistance, ensuringthat identified criteria are escalated in accordance with procedures.
Establish and maintain excellent customer relationships anddevelop confidence in our systems and processes.
Ensure compliance with all CBRE policies, procedures anddirectives.
Proactively act in a manner that supports a healthy andsafe work environment through effective management of incidents and hazards.

Experience Required:
A good basic education isessential, with at least GCSE passes in Maths and English or equivalent.
Higher educationalqualifications to ‘A’ level/HNC/D or degree would be beneficial orequivalent.
Experience working within a Facilities environment
Committed to service deliveryexcellence
Confidential and discreteapproach
Calm manner and able to workunder pressure dealing with conflicting priorities
Self-motivated and systematic
Results/task orientated
Attention to detail andaccuracy
Excellent time management andorganisational skills
Commitment to continuousimprovement
Ability to work as part ofteam and individually

Apply Now

Refine Your Search

information technology manager jobs in rogerstone, nwp

Facilities Helpdesk Manager

IT Service Delivery Manager

IT Support Team Leader

Data Center Critical Environment Technician Manager

IT Change Manager

Network Provisioning Manager, Singapore.

Critical Environment Operations Manager - Newport

Service Desk Manager

IT Support Team Leader

Technical Support Manager

HR Helpdesk Supervisor

IT Services Lead

GCAP Digital & IT Team Lead

Senior Manager, Dynamics 365 CRM Solutions Architect, Cloud Strategy & Transformation, Engineering, Technology & Transformation

Head of Business Systems

IT Services Lead

CNI IT Support Team Manager

Business Solution Architect - Manager

Senior Manager - Associate Director, Solution Architect, AI Scaling and Transformation, Engineering, AI & Data, Technology & Transformation

Senior IT Service Manager

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