Knowledge manager Work, Jobs in Rolleston, Sts (with Salaries)

Knowledge Manager
Rolls-Royce —Derby
- Full-time
- Continuous improvement
- No degree
- AI
- Annual leave
1d
Account Manager
Close Brothers —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Financial services
Senior Manager - Reporting
Rolls-Royce SMR —Derby
- £71,000 - £93,200 a year
- Full-time
- Hybrid work
- No degree
10d
Senior Manager - Scope and Requirements
Rolls-Royce SMR —Derby
- £71,000 - £93,200 a year
- Full-time
- Hybrid work
- No degree
10d
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Burton-On-Trent
- £85,000 - £95,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
Quick apply
Event Operations Manager
Lemoncake Events —Lichfield
- From £45,000 a year
- Overtime
- First Aid Certification
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Continuous Improvement Manager
Refresco —Kegworth
- Full-time
- Analysis skills
- Continuous improvement
- Training & development
Quick apply
3d
Fleet Manager
Donald Ward Limited —Ilkeston
- Up to £60,000 a year
- Full-time
- Team management
- Leadership
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
Senior Account Manager
Close Brothers —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Financial services
Apprenticeship HR Trainer and Skills Coach
Nine Dots Development —Derby
- £33,000 - £39,000 a year
- Full-time
- Management
- Travel
- Human resources
Quick apply
Account Manager
EPX Limited —Stafford
- £33,000 - £48,000 a year
- Full-time
- Hybrid work
- Business development
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
23h
Technical Manager
Hexagon Leasing —Burton-On-Trent
- £55,000 - £59,000 a year
- Full-time
- Team management
- Communication skills
- Mechanical knowledge
- Free parking
- Life insurance
Quick apply
3d
Quality Manager
University of Derby —Kedleston
- £50,832 - £73,071 a year
- Part-time
- Writing skills
- University
- Continuous improvement
- Annual leave
- Employee assistance programme
4d
Senior Transformation Manager
Cooper Parry —Derby
- Full-time
- Salesforce
- Team management
- Mentoring
Livestock Manager
Bluebell Dairy Ltd —Derby
- Full-time
- In-person
- Leadership
- Employee discount
Quick apply
13d
Sterility Assurance Manager
Sciensus —Burton-On-Trent
- Continuous improvement
- No degree
- Training & development
- Annual leave
- Life insurance
Quick apply
Business Transformation Manager
FAIZA SAQLAIN LTD —Derby
- £43,200 - £56,600 a year
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
- Free parking
Quick apply
11d
Client Relationship & Business Development Manager - Design and build
CRS Interiors —Ashby-De-La-Zouch
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Microsoft Office
- In-person
Quick apply
Sustainability Manager
Support Staffordshire —Uttoxeter
- £32,000 a year
- Full-time
- Hybrid work
- Budgeting
- Flexitime
- Work from home
Quick apply
1d
Project Manager
Womens Work —Derby
- £38,480 a year
- Full-time
- Team management
- In-person
- Leadership
Quick apply
5d

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Knowledge Manager

Rolls-Royce -
Derby

Apply Now

Job details

Full-time
1 day ago

Benefits

Annual leave

Qualifications

Stakeholder liaison
IT service management
Taxonomy
Continuous improvement
Continuous improvement cycles oversight
ServiceNow
Content management
AI
Communication skills

Full job description

Job Description

Knowledge Manager

Derby

Full time

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting, and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Position Summary

We have an exciting opportunity for a Knowledge Manager to join our team in Derby. Within this role you will own, develop, and continuously evolve the enterprise IT Knowledge Strategy, enabling high-quality, reusable knowledge that drives first-time fix, shift-left, and self-service outcomes. The role ensures knowledge is treated as a strategic asset, embedded across the service value chain, and leveraged through ServiceNow and AI-enabled tooling to improve user experience, operational efficiency, and cost optimisation.

What you will be doing:

Knowledge Strategy & Governance: Define, own, and evolve a Global IT Knowledge Management Strategy aligned to ITIL 4, KCS, and organisational digital strategy, establish knowledge as a core capability within the Service Value System, embedding it across Incident, Problem and Request practices. Define and enforce knowledge governance, standards, policies, and controls ensuring consistency, quality, and compliance.

Knowledge Lifecycle Management: Own the end-to-end knowledge lifecycle (create, review, publish, consume, improve, retire). Drive Knowledge-Centred Service (KCS) adoption, ensuring knowledge is created and improved as part of daily workflows. Ensure knowledge is audience-focused, optimised for End users (self-service), Service Desk (L1) and Resolver groups (L2/L3)

ServiceNow & Tooling Enablement: Own and optimise Knowledge Management capabilities within ServiceNow, including:

Knowledge base architecture and taxonomy
Integration with Incident, Request, Virtual Agent, and Employee Centre
Search optimisation and analytics
Drive adoption of automation and AI capabilities, including:
AI-powered knowledge suggestions and case deflection
Chatbots / Virtual Agents for self-service
Auto-generation and summarisation of knowledge content (AI)
Intelligent search and recommendation engines
Partner with platform teams to ensure tooling supports shift-left and self-healing capabilities.

Shift-Left, Self-Service & First-Time Fix

Lead initiatives to reduce dependency on higher support tiers through:
Improved L1 knowledge capability
High-quality, reusable knowledge articles
Expansion of self-service capabilities
Define and track KPIs such as:
First Contact Resolution (FCR)
Self-service adoption and deflection rates
Knowledge reuse and effectiveness
Embed knowledge into operational processes to ensure “knowledge before escalation” principles.

Operational Management & Continuous Improvement: Ensure effective day-to-day operation of the Knowledge Management function. Define and manage SLAs/OLAs for knowledge creation, review, and publishing. Lead continual improvement initiatives, leveraging analytics, user feedback, and AI insights.

Stakeholder & Supplier Management: Act as a thought leader and advocate for Knowledge Management across IT and the wider business. Ensure third-party suppliers adhere to knowledge standards and contribute effectively to the knowledge ecosystem. Drive behavioural and Cultural change and adoption through communication, training, and engagement strategies.

People & Capability Development: Build and develop Knowledge Management capability and expertise across IT. Coach teams in KCS practices, content quality standards, and knowledge reuse behaviours. Define roles such as Knowledge Authors, Reviewers, and Publishers, ensuring clarity of accountability.

Position qualifications:

ITIL 4 Foundation (minimum), with higher-level certification desirable
KCS certification (preferred)
Relevant degree or equivalent professional experience (SFIA aligned)

Preferred requirements:

Strong experience in IT Service Management (ITIL 4) with a practical understanding of Service Value System and practices.
Proven track record in implementing Knowledge Management strategies in complex, global organisations.
Hands-on experience with ServiceNow Knowledge Management and related modules.
Experience leveraging AI and automation tools to enhance service delivery and knowledge consumption.
Strong understanding of KCS (Knowledge-Centred Service) frameworks and adoption approaches.
Demonstrable success in delivering shift-left, self-service, and operational efficiency improvements.
Excellent stakeholder management, influencing, and communication skills across all organisational levels.

Regional Benefits

Generous Annual Leave
Retirement Savings through the Rolls-Royce Retirement Savings Trust
Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
Group Income Protection provides an income in the event that you are unable to work due to illness or injury
Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free! Rolls-Royce | Your Shares: Matched
Digital GP provides a convenient way for you to access GP consultations

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient, and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Closing Date:24.08.2026

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Job Category

Information Technology

Posting Date

10 Aug 2026; 00:08

Posting End Date

24 Aug 2026

Apply Now

Refine Your Search

knowledge manager jobs in rolleston, sts

Knowledge Manager

Account Manager

Senior Manager - Reporting

Senior Manager - Scope and Requirements

Manager Service Delivery & Transport

Event Operations Manager

Continuous Improvement Manager

Fleet Manager

Senior Account Manager

Apprenticeship HR Trainer and Skills Coach

Account Manager

Technical Manager

Quality Manager

Senior Transformation Manager

Livestock Manager

Sterility Assurance Manager

Business Transformation Manager

Client Relationship & Business Development Manager - Design and build

Sustainability Manager

Project Manager

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