Customer care manager Work, Jobs in Romsey, Ham (with Salaries)

Customer Care Manager
Dandara —Southampton
- Customer service
- Continuous improvement
- Construction
- Employee assistance programme
21h
Costa Store Manager
Scoffs —Romsey
- £33,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Operations Manager
Breathe Safety Ltd —Christchurch
- £45,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
Team Leader
Southern Coop —Romsey
- £13.50 an hour
- Part-time
- Employee assistance programme
- Employee discount
14d
New Yacht & Brokerage Sales Manager
Universal Yachting Ltd —Swanwick
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Free parking
- Annual leave
Quick apply
11d
Tearoom Manager
Minstead Trust —Minstead
- £28,002 a year
- Weekend availability
- Hospitality
- Customer service
- Mentoring
- Referral programme
- Sick pay
Quick apply
4d
Area Manager
John Cribb & Sons Ltd. —Southampton
- Full-time
- Management
- Sales
- Leadership
- Employee discount
Quick apply
Customer Relationship Manager
Barchester Healthcare —Fareham
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
General Manager
The Bear & Ragged Staff —Romsey
- Full-time
- Customer service
- Leadership
Quick apply
Site Manager
Brave Human Capital Group Ltd —Salisbury
- £40,000 - £45,000 a year
- Full-time
- Management
- Supervising experience
- Team management
Quick apply
23h
Site Manager
Correct Contract Services Ltd —Andover
- £42,500 - £47,500 a year
- Customer service
- Maintenance
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
Cleaning Manager
ESS Compass —Salisbury
- £40,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
General Manager
Thrive + Wild —Winchester
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Management
- In-person
- Employee discount
Quick apply
1d
Area Sales Manager
Brakes —Winchester
- Up to £35,000 a year
- Full-time
- Salesforce
- Annual leave
Client Relationship Manager
AGI Global Logistics group Ltd —Fareham
- £30,000 a year
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Health & wellbeing programme
- Work from home
Quick apply
5d
Assistant Restaurant Manager
Passford House Hotel —Lymington
- £30,000 a year
- Weekend availability
- Hospitality
- Restaurant management
- Supervising experience
Quick apply
11d
Bar Manager/Supervisor
The Goat at Downton —Downton
- £24,500 - £25,000 a year
- Full-time
- Serving
- Hospitality
- Bar
- Free parking
- Employee discount
Quick apply
10d
Analytics Manager - CRM
B&Q —Eastleigh
- £70,000 - £80,000 a year
- Full-time
- SQL
- Agile
- Python
- Annual leave
- Employee assistance programme
Store Manager
Wed2B UK and ROI —Bournemouth
- £26,574 a year
- Part-time
- Leadership
- Employee discount
Quick apply
Store Manager - Andover
Cotton Traders —Andover
- Up to £28,000 a year
- Full-time
- Employee discount
Quick apply

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Customer Care Manager

Dandara -
Southampton

Apply Now

Job details

21 hours ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Continuous improvement
Construction
Communication skills

Full job description

Role & Responsibilities

At Dandara, we're proud to build homes that stand the test of time — places defined by quality, precision, and craftsmanship. For over 30 years, we've been setting the benchmark for excellence in UK housebuilding.

The Customer Care Manager will lead and manage the customer care function, ensuring homeowners receive a high-quality aftersales service and that defects are resolved efficiently and professionally. The role is critical to customer satisfaction, brand reputation, and compliance with warranty and consumer code requirements.

Working closely with Construction, Technical, and Customer Care teams, you will oversee the end-to-end customer care process from handover through the warranty period.

Main duties and responsibilities:

Lead and manage the customer care team, including Coordinators and Technicians, setting clear standards and performance expectations.
Oversee the management of customer care cases, ensuring issues are logged, prioritised, and resolved within agreed service levels.
Act as the senior escalation point for complex or high-risk customer care issues.
Work closely with Construction and Site teams to address recurring defects and improve build quality.
Ensure compliance with warranty provider requirements (e.g. NHBC, LABC, Premier) and consumer codes.
Monitor and manage customer care budgets, costs, and subcontractor spend.
Coordinate defect inspections and quality reviews where required.
Manage relationships with subcontractors and suppliers supporting customer care works.
Track and report on customer satisfaction metrics, defects trends, and performance KPIs.
Support handover processes to ensure a smooth transition from Construction to Customer Care.
Drive continuous improvement initiatives to reduce defects and improve customer experience.
Ensure health & safety compliance across all customer care activities.
Provide regular reporting to senior management on performance, risks, and improvement actions.

Key Skills and Experience:

Proven experience as a Customer Care Manager or Senior Customer Care / Aftercare professional within housebuilding or residential construction.
Strong understanding of new-build warranty processes, defects management, and customer service best practice.
Experience managing and developing teams.
Excellent communication and stakeholder management skills.
Commercially aware with experience managing budgets and subcontractor costs.
Calm, professional, and solutions-focused approach to customer issues.
Strong organisational and problem-solving skills.
Relevant construction or customer service qualifications are advantageous.

What's in it for you:

Competitive salary per annum depending on experience
Discretionary bonus
33 days' holiday (inclusive of bank holidays)
Private Medical Insurance
Employee Assistance Programme (EAP)
Health Hero digital GP and Health Assured Wisdom App
Competitive parental leave
3x salary life assurance (option to increase to 4x)
Cycle to Work scheme
Employer-matched pension up to 5%
Flexible benefits including shopping vouchers, airport parking, and reduced gym memberships

Important note for Recruitment Agencies

Please do not send, by any means, unsolicited Resumes (i) in response to any of our roles, (ii) to any of our employees or any person engaged by us, or (iii) to any of our regional businesses, including our head office. Any unsolicited Resumes received by us shall be deemed to be our property.

Any candidate submitted to us by an Agency via an unsolicited Resume shall be deemed to have been referred by that Agency free of commission, fee or any other charge (Fees). We are not liable for any Fees relating to the engagement of any person resulting from an unsolicited Resume.

Apply Now

Refine Your Search

customer care manager jobs in romsey, ham

Customer Care Manager

Costa Store Manager

Operations Manager

Team Leader

New Yacht & Brokerage Sales Manager

Tearoom Manager

Area Manager

Customer Relationship Manager

General Manager

Site Manager

Site Manager

Cleaning Manager

General Manager

Area Sales Manager

Client Relationship Manager

Assistant Restaurant Manager

Bar Manager/Supervisor

Analytics Manager - CRM

Store Manager

Store Manager - Andover

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