service engineer Work, Jobs in romsey, ham (with Salaries)

CSS Service Desk Engineer
Roke Manor Research Limited —Romsey
- Business
Estates Operative (Fareham or Romsey based)
The Gateway Trust —Romsey
- £37,710.40 - £50,000.00 a year
- Full-time
- Customer service
- Maintenance
- In-person
- Free parking
- Employee assistance programme
Quick apply
1d
CSS Service Desk Engineer
Roke —Romsey
- Full-time
- Business
Trainee Multifunctional Printer Field Service Engineer
Allied Office Machines Ltd —Romsey
- From £28,000 a year
- Overtime
- Customer service
- Driving
- Travel
- Free parking
Quick apply
Apprentice Heating Engineer
Cinergi Ltd. —Romsey
- From £16,640 a year
- Full-time
- Microsoft Office
- Plumbing
- IT
- Free parking
- Annual leave
Quick apply
8d
Mobile Multi-Skilled Engineer
Equans —Winchester
- £41,000 - £43,000 a year
- Full-time
- Maintenance
- Plumbing
Field Service Engineer - Portsmouth / Southampton
Bandai Namco Amusement Europe Ltd —Southampton
- Weekend availability
- Annual leave
Quick apply
Field Service Engineer (IP / Networking)
Domo Tactical Communications —Whiteley
- Travel
- Computer networking
Service Engineer (Coffee Machines)
Field Service Solutions —Portsmouth
- £34,000 - £40,000 a year
- Overtime
- Up to 50% travel
- Customer service
- Maintenance
- Life insurance
Quick apply
7d
1st Line Support Engineer
Lester Aldridge —Southampton
- Microsoft Powerpoint
- Microsoft Word
- Azure
Gas Engineer
Places for People —Eastleigh
- £46,738.65 a year
- Overtime
- Driving
- Time management
- Annual leave
- Employee discount
Electrician
Michelmersh Brick Holdings —Romsey
- Up to £46,000 a year
- Full-time
- Programmable logic controllers
- Communication skills
- Annual leave
- Employee assistance programme
20h
Reliability Maintenance Engineering Technician / Engineering Technician / Electrical Engineer / Maintenance engineer / Service and Maintenance Engineer
Amazon UK Services Ltd. —Bournemouth
- Full-time
- English
- Mechanical knowledge
Field Service Engineer (Midlands)
Appello —New Milton
- Up to £37,000 a year
- Full-time
- Hybrid work
- Customer service
- JavaScript
- Computer networking
- Free parking
- Employee assistance programme
Field Service Engineer (South England)
Appello —New Milton
- Up to £37,000 a year
- Full-time
- Hybrid work
- Customer service
- JavaScript
- Computer networking
- Free parking
- Employee assistance programme
Apprentice UPS Field Service Engineer
Vertiv —Southampton
- Maintenance
- English
- Driving
Engineers - Sensors & Comms, National Security
Roke —Romsey
- Full-time
- C++
- Python
Engineers - Sensors & Comms, National Security
Roke Manor Research Limited —Romsey
- C++
- Python
Associate Mechanical Engineer
Mechanical engineering jobs —Winchester
- Up to £80,000 a year
- Hybrid work
- No degree
- Communication skills
Field Service Engineer – Full-Time | Competitive Salary
Power Electrics —Eastleigh
- Full-time
- Continuous improvement
- Communication skills
- Referral programme

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service engineer jobs near romsey, ham

CSS Service Desk Engineer

Roke Manor Research Limited -
Romsey

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Job details

Qualifications

CSS
Business

Full job description

Roke, Roke Manor, Romsey, Hampshire, United Kingdom

Job Description

Posted Thursday, 12 March 2026, 20:00

Great ideas come from different minds. That’s why we bring together engineers, scientists, analysts, and creatives from every background — and give them the trust, tools, and freedom to make a difference. What connects us is the mission: solving meaningful problems and building capability that protects what matters most.

And as the challenges evolve, so do we — working on the technologies that will shape tomorrow, not just today.

About Roke

Roke is a world-class engineering and technology company, with a trusted and long-standing record of delivery spanning research & development, products, managed-services and consultancy, serving customers across the globe. The markets Roke operates in are broad, but they are frequently crosscutting at engineering and delivery levels; markets include defence, national security, public-sector and commercial industries, with diversity being at the centre of Roke’s strategy.

The Opportunity

The Service Desk Engineer plays a key role in coordinating and delivering high‑quality support to customers across the UK and international locations. The role involves regular communication with internal teams, customers, and suppliers to ensure efficient service delivery and consistently high levels of customer satisfaction to drive sustainable and profitable business growth.

Key Responsibilities

The primary point of contact: managing incoming queries via phone/email/Portal, troubleshooting hardware/software, responding to Service requests, and escalating complex issues. Liaising with customers to build relationships.

Incident, Problem & Request Management: Logging, capturing data related to the issue, diagnosing, and resolving technical issues (incidents) and fulfilling user requests (e.g., software installs). Ensure all issues / requests are logged in the ITSM tool, then kept up to date for reporting purposes and trend analysis. Providing users with guidance on operations, and supporting them with Known Error workarounds. Take ownership of customer requests, issues, and get-well plans, following them through to resolution, and supporting post incident reviews. Follow up actions in a timely manner and provide regular customer updates to meet promises made.

Responsible for all L1/L2 support issues, offering a depth of knowledge to customers on Electromagnetic Warfare (EW) products at point of contact.

Monitoring & Escalation: Track system performance and elevate critical, unresolved issues to specialized teams. Maintain high levels of incident ownership throughout the Incident Lifecycle to a satisfactory customer resolution.

Communication: Act as the bridge between users and IT specialists, keeping users informed on ticket status. Collaborate with internal (liaising with Sales, Engineering, QA, Logistics, Trade and Compliance) and external stakeholders to ensure alignment of services with customer needs and expectations.

Documentation: Creating and maintaining knowledge base articles to improve customer self-service and troubleshooting efficiency.

Trend Analysis & Continuous improvement: Analysing data to enhance IT services and reduce downtime. Continuously improving Service Support and Service Delivery processes to meet business needs.

Reporting: Provide statistics and service reports for internal and customer facing service reviews.

Change Management: Establish and then manage the customer facing Change Management processes, linking into asset and configuration management as well as TechPubs.

Release & Deployment Management: Provide customers with details of new s/w releases and patches, providing them with access to the releases, maintaining the release register, and adhering to the relevant export contracts required.

Promote the Roke brand and products so customers, partners and suppliers value our honesty and integrity, and have confidence in our ability to successfully meet their needs.

Always fully complying with Roke’s published policies and procedures.

Undertake such other reasonable duties (such as training needs analysis), commensurate with the job holder’s experience and qualifications, as may be required for the smooth operation of the business.

Education and Qualifications

Degree or HND/HNC qualified in a relevant field
Served in the 14 Signal Regiment.

Knowledge, Skills & Experience

Electronic Warfare experience within the MoD (14 Signal Regiment)
Experience in the service support of low volume, high value, products and systems in a highly regulated environment.
Awareness of ITIL (v3 or v4).

Where will you be based?

Your work will typically be working from Romsey.

Why You Should Join Us

We have a competitive salary and access to a number of additional flexible benefits, which will cover Health and Wellbeing, Savings and Protection and Life, Leisure and Entertainment.

Roke has a great community of groups with shared interests. These enable people to share ideas and be passionate about tools, technologies and techniques, which interest them.

We are committed to a policy of Equal Opportunity, Diversity and Inclusion. Our working environment is friendly, creative and inclusive and support a diverse work-force and those with additional needs.

Security Information

Due to the nature of this position, we require you to be eligible to achieve DV clearance. As a result, you should have resided in the UK for the last 10 years.

The Next Step

Click apply, submitting an up-to-date CV. We look forward to hearing from you.

Take a look around the company https://www.roke.co.uk/

Job Details

Pay Type

Salary

Roke, Roke Manor, Romsey, Hampshire, United Kingdom

Apply Now

Refine Your Search

service engineer jobs in romsey, ham

CSS Service Desk Engineer

Estates Operative (Fareham or Romsey based)

CSS Service Desk Engineer

Trainee Multifunctional Printer Field Service Engineer

Apprentice Heating Engineer

Mobile Multi-Skilled Engineer

Field Service Engineer - Portsmouth / Southampton

Field Service Engineer (IP / Networking)

Service Engineer (Coffee Machines)

1st Line Support Engineer

Gas Engineer

Electrician

Reliability Maintenance Engineering Technician / Engineering Technician / Electrical Engineer / Maintenance engineer / Service and Maintenance Engineer

Field Service Engineer (Midlands)

Field Service Engineer (South England)

Apprentice UPS Field Service Engineer

Engineers - Sensors & Comms, National Security

Engineers - Sensors & Comms, National Security

Associate Mechanical Engineer

Field Service Engineer – Full-Time | Competitive Salary

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