Senior process technician Work, Jobs in Romsey (with Salaries)

Customer Care Manager
Dandara —Southampton
- Customer service
- Continuous improvement
- Construction experience
- Employee assistance programme
Head of Business Development & Sales - APAC
Roke —Romsey
- Full-time
- Sales
- English
- Business development
Senior Mechanical Technician - AIT
Expleo —Portsmouth
- Engineering
- Assembly
- Mechanical knowledge
Head of Business Development & Sales - APAC
Roke Manor Research Limited —Romsey
- Sales
- English
- Business development
Senior Field Tech (Mission Success)
SubSea Craft —Portsmouth
- Up to £75,000 a year
- Full-time
- Military
- Business development
- Driving
- Annual leave
UAS Senior Technician
QinetiQ —Amesbury
- £34,200 - £38,000 a year
- Full-time
- Travel
- Employee discount
- Flexible schedule
Technician Demonstrator (Photography)
Arts University Bournemouth —Poole
- £17,992 a year
- University
12d
Senior Technician [Cables] - Eastleigh AMM
Network Rail —Eastleigh
- £47,864 a year
- Weekend availability
- Annual leave
2h
Senior Blast Project Engineer
Thornton Tomasetti —Romsey
- Full-time
- Analysis skills
- Travel
Quick apply
BUSINESS OPERATIONS SUPPORT OFFICER
Loadpoint Ltd —Wimborne
- £24,420.00 - £45,956.16 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Test Technician (Physical Testing) - Progression to Test Engineer
Global Compliance Services (GCS) Ltd —Christchurch
- £27,000 - £37,000 a year
- Full-time
- In-person
Quick apply
1d
Laboratory Programme Manager
CBRE —Southampton
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
13d
Hardware Support & Asset Control Engineer
Expleo —Portsmouth
- Engineering
Service Technician - South Region - ICS Cool Energy Ltd
Trane Technologies —Southampton
- Weekend availability
- Customer service
- Microsoft Office
- Continuous improvement
Service Technician - Bournemouth
Selecta —Bournemouth
- £36,341 a year
- Full-time
- Free parking
- Sick pay
Quick apply
Service Technician
Trane Technologies —Southampton
- Weekend availability
- Customer service
- Microsoft Office
- Continuous improvement
9d
Turbine Specialist
Callen-Lenz —Wimborne
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Free parking
- Annual leave
10d
Structural Engineer - Building Structures (Multiple Levels)
Ramboll —Southampton
- Full-time
- Hybrid work
- Microsoft Outlook
- Travel
- Construction experience
Quick apply
Pulmonary Rehabilitation Practitioner
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —West End
- £32,073 - £39,043 a year
- Part-time
- Hospital
- Bachelor's degree
- Rehabilitation centre
2h
HSDU Production Supervisor
Portsmouth Hospitals University NHS Trust —Portsmouth
- £28,392 - £31,157 a year
- Full-time
- Supervising experience
- University
Quick apply
1d

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senior process technician jobs near romsey

Customer Care Manager

Dandara -
Southampton

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Job details

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Continuous improvement
Construction experience
Communication skills

Full job description

Role & Responsibilities

At Dandara, we're proud to build homes that stand the test of time — places defined by quality, precision, and craftsmanship. For over 30 years, we've been setting the benchmark for excellence in UK housebuilding.

The Customer Care Manager will lead and manage the customer care function, ensuring homeowners receive a high-quality aftersales service and that defects are resolved efficiently and professionally. The role is critical to customer satisfaction, brand reputation, and compliance with warranty and consumer code requirements.

Working closely with Construction, Technical, and Customer Care teams, you will oversee the end-to-end customer care process from handover through the warranty period.

Main duties and responsibilities:

Lead and manage the customer care team, including Coordinators and Technicians, setting clear standards and performance expectations.
Oversee the management of customer care cases, ensuring issues are logged, prioritised, and resolved within agreed service levels.
Act as the senior escalation point for complex or high-risk customer care issues.
Work closely with Construction and Site teams to address recurring defects and improve build quality.
Ensure compliance with warranty provider requirements (e.g. NHBC, LABC, Premier) and consumer codes.
Monitor and manage customer care budgets, costs, and subcontractor spend.
Coordinate defect inspections and quality reviews where required.
Manage relationships with subcontractors and suppliers supporting customer care works.
Track and report on customer satisfaction metrics, defects trends, and performance KPIs.
Support handover processes to ensure a smooth transition from Construction to Customer Care.
Drive continuous improvement initiatives to reduce defects and improve customer experience.
Ensure health & safety compliance across all customer care activities.
Provide regular reporting to senior management on performance, risks, and improvement actions.

Key Skills and Experience:

Proven experience as a Customer Care Manager or Senior Customer Care / Aftercare professional within housebuilding or residential construction.
Strong understanding of new-build warranty processes, defects management, and customer service best practice.
Experience managing and developing teams.
Excellent communication and stakeholder management skills.
Commercially aware with experience managing budgets and subcontractor costs.
Calm, professional, and solutions-focused approach to customer issues.
Strong organisational and problem-solving skills.
Relevant construction or customer service qualifications are advantageous.

What's in it for you:

Competitive salary per annum depending on experience
Discretionary bonus
33 days' holiday (inclusive of bank holidays)
Private Medical Insurance
Employee Assistance Programme (EAP)
Health Hero digital GP and Health Assured Wisdom App
Competitive parental leave
3x salary life assurance (option to increase to 4x)
Cycle to Work scheme
Employer-matched pension up to 5%
Flexible benefits including shopping vouchers, airport parking, and reduced gym memberships

Important note for Recruitment Agencies

Please do not send, by any means, unsolicited Resumes (i) in response to any of our roles, (ii) to any of our employees or any person engaged by us, or (iii) to any of our regional businesses, including our head office. Any unsolicited Resumes received by us shall be deemed to be our property.

Any candidate submitted to us by an Agency via an unsolicited Resume shall be deemed to have been referred by that Agency free of commission, fee or any other charge (Fees). We are not liable for any Fees relating to the engagement of any person resulting from an unsolicited Resume.

Apply Now

Refine Your Search

senior process technician jobs in romsey

Customer Care Manager

Head of Business Development & Sales - APAC

Senior Mechanical Technician - AIT

Head of Business Development & Sales - APAC

Senior Field Tech (Mission Success)

UAS Senior Technician

Technician Demonstrator (Photography)

Senior Technician [Cables] - Eastleigh AMM

Senior Blast Project Engineer

BUSINESS OPERATIONS SUPPORT OFFICER

Test Technician (Physical Testing) - Progression to Test Engineer

Laboratory Programme Manager

Hardware Support & Asset Control Engineer

Service Technician - South Region - ICS Cool Energy Ltd

Service Technician - Bournemouth

Service Technician

Turbine Specialist

Structural Engineer - Building Structures (Multiple Levels)

Pulmonary Rehabilitation Practitioner

HSDU Production Supervisor

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