Customer experience specialist Work, Jobs in Rowlands Castle, Ham (with Salaries)

Customer Experience Specialist
Browns More Hair Now Ltd —Chichester
- £24,500 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Customer Service Specialist
CPG LOGISTICS —Fareham
- £25,116 a year
- Monday to Friday
- Customer service
- English
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
Bank Medical Records Administrator
Spire Healthcare —Portsmouth
- Full-time
- Computer literacy
- Annual leave
3d
Admin Assistant Talking Therapies
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Portsmouth
- £25,272 a year
- Part-time
- Administrative experience
- IT
- Communication skills
3d
Employment Advisor
Get Set UK 1 —Havant
- £25,000 - £29,000 a year
- English
- IT
- Communication skills
Quick apply
Operations Specialist
Simplify Consulting —Southampton
- Up to £90,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Life insurance
Quick apply
17h
Trainee Finance Broker
Winchester Corporate Finance —Chichester
- £23,500 - £25,000 a year
- Full-time
- Sales
- No experience needed
- In-person
Quick apply
Fulfilment Coordinator
Macintyre Scott and Co. Ltd —Totton
- From £28,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Technical Data Officer
Hampshire County Council —Waterlooville
- £27,780 - £30,564 a year
- Temporary
- Hybrid work
- Microsoft Office
- Administrative experience
- IT
9d
Sales Assistant
Topps Tiles —Chichester
- £10.85 - £12.71 an hour
- Weekend availability
- Sales
- No experience needed
- Employee discount
10d
Patient Service Administrator
PracticePlusGroup —Portsmouth
- £10,005.95 a year
- Customer service
- Administrative experience
- Data entry
4d
Contact Centre Administrator
Damira Dental Studios —Portsmouth
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
9d
Operations & Solutions Support Executive
More Than Safety Ltd —Southampton
- £32,000 - £36,500 a year
- Full-time
- Customer service
- Driving
- Travel
- Profit sharing
Quick apply
11d
Junior Cyber Security Consultant
Redbay —Portsmouth
- £31,000 - £42,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Communication skills
- Work from home
- Gym membership
Business Administrator
COLAS ROADS UK —Portsmouth
- £24,800 - £29,000 a year
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
2d
Business Administrator
COLAS —Portsmouth
- £24,800 - £29,000 a year
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
2d
Business Development Manager (Defence Sales - Maritime)
Novatech Ltd —Portsmouth
- £35,000 - £75,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Free parking
- Employee assistance programme
Bank Ward Administrator
Spire Healthcare —Portsmouth
- Full-time
- Microsoft Outlook
- Customer service
- Communication skills
- Annual leave
3d
Crewing Coordinator
OEG Energy Group —Portsmouth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
16h
Planning Coordinator
Cappagh Group of Companies —Havant
- From £28,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
Quick apply

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customer experience specialist jobs near rowlands castle, ham

Customer Experience Specialist

Browns More Hair Now Ltd
Chichester

Quick apply

Job details

Permanent | Full-time
£24,500 - £26,000 a year
2 days ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Work from home
Private medical insurance
Employee discount
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
Administrative experience
Organisational skills
Communication skills

Full job description

Department: Customer Experience
Reports to: Customer Experience Team Lead
Location: Chichester
Contract: Full-time, permanent (Monday–Friday, 9am–5pm)
Salary: £24,000 - £26,000

We’re Browns (& you could be too.)

We help people feel like themselves again. With understanding, care, and expertise, our specialist wig consultants and stylists guide each person through their hair journey with compassion and confidence — because feeling good begins with feeling understood.

Where we’re at
Our Customer Experience team is at the heart of Browns. You’re the first voice our patients hear — the person guiding them through what is often an emotional and vulnerable moment. You’ll support patients referred from NHS Trusts across the UK, manage appointment journeys, answer queries, and ensure every interaction reflects the care and compassion Browns is known for.

We’re looking for someone who can bring calm, empathy, and structure to a role that truly impacts people's lives.

Next Chapter
This is a varied, rewarding role where you’ll support patients from their initial referral through to their appointment with our Wig Consultants. You’ll manage clinic diaries through our online booking system, coordinate bookings, answer queries, and ensure every patient feels listened to and looked after.

If you’re warm, organised, and thrive in a role where you can genuinely help people, this could be the next chapter for you.

What you’ll be doing
You’ll provide outstanding support to Browns patients, ensuring every interaction is handled with empathy, efficiency, and professionalism.

You’ll be:

Making initial contact with referred patients to introduce Browns, explain the referral process, set expectations, and secure appointments.
Being the first point of contact for all incoming calls — offering clear, compassionate support.
Managing the diary using our booking system: creating patient profiles, adding appointments, rearranging bookings, and ensuring schedules run smoothly.
Assisting patients from any Trust with queries such as booking or amending appointments, placing product orders, and checking order progress.
Returning missed calls, including those received outside working hours.
Supporting Wig Consultants during clinic days by handling referral and patient queries promptly.
Building and maintaining strong relationships with NHS Trust contacts.
Providing administrative support to colleagues and covering duties during annual leave or busy periods.

What we’re looking for
You don’t need to meet every requirement, but ideally you’ll bring:

At least 2 years’ experience in a customer service or patient-facing environment.
Strong administrative and organisational skills, with confidence managing multiple tasks.
Excellent communication skills — friendly, professional, and clear.
Previous call-handling experience.
Ability to work independently and use initiative.
Confidence handling sensitive or emotional conversations with care.
A warm, patient manner — with empathy at the heart of what you do.
Understanding of GDPR and general H&S expectations.

Core Competencies

Essential:

Analytical: Makes rational, informed decisions based on information and context.
Self-Driven: Motivated, proactive, and committed to achieving goals.
Communication: Speaks and writes clearly, adapting style and tone appropriately.

Important:

Learnability: Continuously builds knowledge and skills.
Resilience: Maintains effective performance during pressure or setbacks.
Teamwork: Works respectfully and effectively with colleagues.

What you’ll get from us

A supportive, compassionate team who care deeply about the people we serve.
28 days holiday (including bank holidays), increasing annually with length of service (up to 5 extra days).
Healthcare and pension from day one.
2 volunteering days per year to support causes that matter to you.
Ongoing training and development opportunities.
A meaningful role where your work directly helps people feel like themselves again.

The important bit
If this role sounds right for you — even if you don’t meet every single requirement — we’d still love to hear from you. Show us your strengths, your passion, and what you can bring to Browns. Let’s talk.

Job Types: Full-time, Permanent

Pay: £24,500.00-£26,000.00 per year

Benefits:

Company pension
Employee discount
Health & wellbeing programme
On-site parking
Private medical insurance
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in rowlands castle, ham

Customer Experience Specialist

Customer Service Specialist

Bank Medical Records Administrator

Admin Assistant Talking Therapies

Employment Advisor

Operations Specialist

Trainee Finance Broker

Fulfilment Coordinator

Technical Data Officer

Sales Assistant

Patient Service Administrator

Contact Centre Administrator

Operations & Solutions Support Executive

Junior Cyber Security Consultant

Business Administrator

Business Administrator

Business Development Manager (Defence Sales - Maritime)

Bank Ward Administrator

Crewing Coordinator

Planning Coordinator

I want to receive the latest job alerts for customer experience specialist in rowlands castle, ham

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