1st line Work, Jobs in Royal Tunbridge Wells, Ken (with Salaries)

1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
Service Desk Engineer - 1st Line
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Quick apply
10d
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
2nd Line Support Engineer
Samiro Search —Sevenoaks
- £30,000 - £36,000 a year
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
Quick apply
12d
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
12d
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Royal Tunbridge Wells
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
First Response Engineer - Service Desk - MSP
Uptime —Three Bridges
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
IT Repairs Engineer
Class Technology Solutions Ltd —Crawley
- £27,000 a year
- Full-time
- Maintenance
- English
- Windows
Quick apply
Field Service Support Engineer
Pion Inc —Forest Row
- £32,000 - £37,000 a year
- Full-time
- CRM software
- Up to 50% travel
- Engineering
- Life insurance
- Sick pay
Quick apply
Senior IT Technician
East Sussex County Council —Lewes
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
5d
Purchase Ledger Accounts Assistant (6 Month FTC)
1st Central —Haywards Heath
- £28,000 - £31,000 a year
- Data analysis skills
- Financial services
- Communication skills
1d
Governance Lead
1st Central —Haywards Heath
- Up to £46,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Writing skills
CAA International Chair
Civil Aviation Authority —Gatwick Airport
- £15,000 a year
- Business development
- Leadership
Cloud IT Technician
Natterbox Ltd —Oxted
- £25,000 - £30,000 a year
- Full-time
- Google Suite
- Salesforce
- Scripting
- Employee discount
Quick apply
3d
Evening Receptionist
East Sussex College —Eastbourne
- £24,500 a year
- Part-time
- Organisational skills
- Front desk
- Annual leave
1d
HR Systems Analyst
Synapri —Rochester
- £28,000 - £32,000 a year
- Azure
- Maintenance
Programme Support Officer
Surrey County Council —Reigate
- From £33,552 a year
- Call to connect
- CRM software
- Travel
- Contracts
- Annual leave
- Employee assistance programme
4d
Retail Systems Testing Administrator
Superdrug —Croydon
- Part-time
- Hybrid work
- AI
- Store discount
- Employee discount

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1st Line Engineer

Akita Systems Ltd -
Sevenoaks

Apply Now

Job details

£26,000 - £30,000 a year

Qualifications

Technical troubleshooting
Desktop support
Computer literacy
Incident queue management
Ticket management
Case record updates
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Fault diagnosis and repair
Incident log maintenance
Add-on sales

Full job description

About the Role

As a 1st Line Engineer at Akita, you will be part of a dedicated support team within a busy IT services company. You will often be the first point of contact for customers and will play an important role in delivering a positive and professional service experience.

Your responsibilities will include:

Logging, triaging, categorising, and prioritising support tickets accurately.
Resolving common, lower-complexity technical issues using established processes, standard operating procedures, and knowledge base articles.
Supporting customers with issues such as password resets, account unlocks, user setups, software installations, printer problems, email issues, mobile device support, VPN connectivity, user profile problems, and standard desktop support requests.
Gathering clear and accurate information from customers to support effective troubleshooting and escalation.
Maintaining detailed ticket notes and providing regular, professional updates to customers.
Recognising when an issue is outside your capability or authority and escalating it appropriately to more senior engineers.
Managing your ticket queue effectively with support and guidance from the wider team.
Attending customer sites when required for prescheduled work or reactive troubleshooting.
Applying a logical and methodical approach to troubleshooting, with a focus on achieving an effective and long-term resolution.
Developing your technical knowledge by actively learning from documentation, training, feedback, and more experienced colleagues.
Maintaining high standards of timekeeping, reliability, professionalism, and customer service.
Identifying potential opportunities for additional products or services and escalating these to the appropriate sales or account management team.

You will have a general understanding of Windows desktop technologies and common business IT systems. More importantly, you will demonstrate a willingness to learn, follow documented processes, accept feedback, and continually develop your technical and customer service skills.

Apply Now

Refine Your Search

1st line jobs in royal tunbridge wells, ken

1st Line Engineer

Service Desk Engineer - 1st Line

Trainee IT Support Engineer

2nd Line Support Engineer

MSP 3rd Line Service Desk Technician

1st Line Service Desk Analyst

First Line Support / Helpdesk Engineer - Hybrid

Mobility Support Specialist

First Response Engineer - Service Desk - MSP

IT Repairs Engineer

Field Service Support Engineer

Senior IT Technician

Purchase Ledger Accounts Assistant (6 Month FTC)

Governance Lead

CAA International Chair

Cloud IT Technician

Evening Receptionist

HR Systems Analyst

Programme Support Officer

Retail Systems Testing Administrator

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