Team leader Work, Jobs in Roydon, Ess (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Service Lead
Caridon Foundation —Harlow
- £30,000 - £32,000 a year
- Full-time
- Management
- Team management
- Driving
- Annual leave
- Employee assistance programme
Quick apply
13d
Clearance Team Leader
Woolmer Environmental Services —Welwyn Garden City
- £130 - £150 a day
- 8 hour shift
Quick apply
9d
Costa Barista Maestro - Team Leader
Scoffs —Harlow
- £13 an hour
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Team Leader - Children's Residential Support Worker - Full Time. RCW - Bank
Harmony Residential Homes Ltd —Harlow
- £33,524 - £36,044 a year
- Full-time
- Driving
- In-person
- Health & wellbeing programme
Quick apply
4d
HELPDESK TEAM LEADER/MEMBER
Riviera Networks —Wickford North
- £26,000 - £36,000 a year
- Full-time
- CRM software
- Azure
- Management
Quick apply
12d
Team Leader
Card Factory —Epping
- £13 an hour
- Leadership
Assistant Manager/Lead Vehicle Damage Assessor
FMG Repair Services —Hoddesdon
- £55,000 - £60,000 a year
- Customer service
- Annual leave
- Employee discount
Quick apply
Customer Services Team Leader
Eastlight Community Homes —Braintree
- £38,333 a year
- Full-time
- Customer service
- Leadership
- Annual leave
3d
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Team Leader
Home Bargains —Harlow
- £32,032 a year
- Part-time
- Supervising experience
- Leadership
- Store discount
- Annual leave
Quick apply
2d
Team Leader (ELBU)
AMETEK, Inc. —Stansted
6d
RDA Team Leader
The Princess Alexandra Hospital NHS Trust —Harlow
- £28,392 - £31,157 a year
11d
Team Leader
Change Grow Live —Newham
- £36,101.10 - £38,114.53 a year
- Management
- Annual leave
- Employee discount
5d
Retail Team Leader
Warner Bros. Discovery —London
- £16.80 an hour
- Weekend availability
- Leadership
- Communication skills
- Employee discount
Customer Service Team Leader
Provide Care Solutions LTD —Greenford
- £43,000 a year
- Full-time
8d
Prep School Office Administrator (Attendance Lead)
Bishop's Stortford College —Bishop's Stortford
- School
5d
Video Lead
Scarlet —London
- £80,000 - £95,000 a year
- Full-time
Psychological Therapies Team Manager
Acacium Group —London
- £40,000 - £45,905 a year
- Full-time
- Remote
- Supervising experience
- Employee assistance programme
Quick apply
M&E Team Leader
Leonardo Royal Hotel London St Pauls —London
- Hotel
- Communication skills
- Referral programme
Quick apply

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team leader jobs near roydon, ess

Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

team leader jobs in roydon, ess

Customer Experience Team Leader

Service Lead

Clearance Team Leader

Costa Barista Maestro - Team Leader

Team Leader - Children's Residential Support Worker - Full Time. RCW - Bank

HELPDESK TEAM LEADER/MEMBER

Team Leader

Assistant Manager/Lead Vehicle Damage Assessor

Customer Services Team Leader

Office Team Leader

Team Leader

Team Leader (ELBU)

RDA Team Leader

Team Leader

Retail Team Leader

Customer Service Team Leader

Prep School Office Administrator (Attendance Lead)

Video Lead

Psychological Therapies Team Manager

M&E Team Leader

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