Client experience manager Work, Jobs in Royston, Hrt (with Salaries)

Front of House & Client Experience Manager
Belle and Bee Beauty —Baldock
- £30,000 a year
- Part-time
- Hospitality
- Management
- Sales
- Free parking
Quick apply
Executive Assistant to CEO
Phi Partners —Hatfield
- £60,000 - £80,000 a year
- Full-time
- Master's degree
- Administrative experience
- Organisational skills
- Gym membership
Quick apply
Client Relationship Manager (Maternity Cover)
Source Facilties Maintenance Limited —Bishop's Stortford
- Up to £40,000 a year
- Temporary
- Hybrid work
- CRM software
- Maintenance
- Administrative experience
Quick apply
Technical Manager - Food
Klura Ltd —Haverhill
- £50,000 - £65,000 a year
- Full-time
- Supervising experience
- Bakery
- Bachelor's degree
- Free parking
- Employee stock purchase plan
Quick apply
10d
Aircraft Project Researcher
Aircraft Restoration Company —Cambridge
- Full-time
- Customer service
- Computer literacy
- Organisational skills
- Free parking
- Employee discount
Quick apply
Project Coordinator
Activinsights Ltd —Huntingdon
- £28,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Free parking
- Life insurance
Quick apply
10d
Training Manager
Sureserve —Newmarket
- £40,000 - £50,000 a year
- Supervising experience
- Mentoring
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Officer - Contracted clients
CMP —Royston
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
- Free parking
- Sick pay
Quick apply
11d
Regional Manager
Pickerings Lifts —Saint Ives
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Digital Manager
Equans —Hatfield
- £55,000 - £65,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Property Manager - Experienced
Management Company Services Ltd —Hertford
- Up to £47,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Customer service
- Free parking
- Work from home
Quick apply
8d
New Business Development Manager
Elevate FM LTD —Cambridge
- £35,000 - £60,000 a year
- Full-time
- CRM software
- Sales
- Maintenance
- Work from home
Quick apply
3d
Talent Acquisition Executive
Cambridge Maintenance Services —Saint Ives
- £24,420.00 - £43,405.79 a year
- Full-time
- Maintenance
- In-person
- Referral programme
Quick apply
Customer Account Manager
Heatcon Composite Systems —Huntingdon
- £25,000 - £35,000 a year
- Full-time
- Sales
- Business development
- Analysis skills
Quick apply
Executive Assistant
Cambridge Consultants —Cambridge
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
4d
Client Relationship Manager
Marquee Contracting Limited —Potters Bar
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Salesforce
- Travel
- Annual leave
- Gym membership
Quick apply
2d
Workplace Experience Manager
CBRE —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Proposal Coordinator (Clinical Research)
Evestia Clinical —Letchworth
- Remote
- Microsoft Office
- Business development
- Analysis skills
- Employee assistance programme
- Life insurance
Quick apply
Guest Services Manager
Churchill College, Cambridge —Cambridge
- £28,065 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Annual leave
Quick apply
18h
Property Manager
Management Company Services Ltd —Hertford
- Full-time
- Customer service
- Maintenance
- Driving
- Free parking
- Work from home
Quick apply
8d

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Front of House & Client Experience Manager

Belle and Bee Beauty
Baldock

Quick apply

Job details

Part-time
£30,000 a year

Benefits

Free parking

Qualifications

Hospitality
Management
Sales
Customer service
Front desk
Financial management

Full job description

Job Overview
This isn’t a standard receptionist role. As our Front of House & Client Experience Manager,

you’ll be the heartbeat of the clinic — the first face clients see, the person who keeps

everything running beautifully, and a key part of how we track and grow the business.

You’ll own the entire client journey, support and manage the team day-to-day, and take

responsibility for keeping our performance data accurate and up to date.

The Role

A part-time, front-facing management position covering:

Client experience and front of house
Bookings, diary management and all client communications
Team management and day-to-day support
Performance tracking and reporting
Sales support and retail
Day-to-day clinic operations

Hours

Core hours are as follows:

Monday: 9:30am – 2:30pm
Tuesday: 2pm – 8pm
Thursday: 2pm – 8pm
Friday: 9:30am – 2:30pm

Saturday hours — two options are available:

Option A — Every other Saturday, 9am – 5pm (approx. 26 hours per week average)

Longer Saturday shift with every alternate weekend off

Option B — Every Saturday, 10am – 2pm (approx. 26 hours per week)

Shorter Saturday shift every week

Both options result in approximately 26 hours per week. We’re happy to discuss which works best for you.

Key Responsibilities

Client Experience

Welcoming clients and creating a warm, premium first impression

Ensuring smooth check-in, check-out and payment

Handling client queries and concerns professionally

Maintaining a beautifully presented, calm front of house

Bookings & Diary Management

Managing all appointments via phone, WhatsApp, Instagram and our booking system

Keeping the diary full and well-optimised at all times

Proactively rebooking clients to maintain treatment consistency

Filling last-minute gaps and managing cancellations

Team Management

Supporting and motivating the team during shifts

Being the first point of contact for the team when issues arise during the day

Ensuring the team are on time, prepared and presenting to brand standards

Feeding back to the Clinic Director on team performance and any concerns

Performance Tracking & Reporting

Maintaining and updating clinic spreadsheets — including bookings, retail sales,

rebooking rates and membership numbers

Tracking individual and clinic-wide performance against monthly targets
Producing a simple weekly/monthly summary report for the Clinic Director
Flagging any drops in performance or areas of concern early

Sales & Revenue Support

Confidently recommending treatments, add-ons and upgrades
Promoting retail products and supporting client education
Actively promoting and signing up clients to the Skin Club membership
Helping the team hit monthly performance targets

Daily Operations

Handling payments and maintaining accurate client records
Upholding brand standards in presentation and communication
Supporting the team during busy periods
Contributing to social content where possible (photos, stories)

What You’re Not Responsible For

This is not a therapist or treatment role — you will not be delivering any treatments. You are

also not responsible for:

Payroll, staff contracts or rotas
Stock ordering or supplier management
Compliance, insurance or backend operations

What We’re Looking For

Warm, confident and genuinely loves making people feel welcome

Highly organised and proactive — you stay one step ahead
Comfortable working with spreadsheets and tracking data accurately
A natural people manager — fair, consistent and calm
A brilliant communicator across phone, WhatsApp, Instagram and in person
Calm under pressure and comfortable in a fast-paced environment
Takes real pride in the details that elevate the client experience
Wants to grow with the business long-term

Experience in hospitality, customer service, beauty or a premium client-facing role is highly

valued. Salon or clinic reception experience is a bonus — but attitude is everything.

Package

£30,000 pro-rata

Equivalent to £15 per hour

PLUS:

Retail Commission

5% commission on personal retail sales

Skin Club Membership Bonus

£25 bonus for every Skin Club membership signed up through your recommendation

Baldock Monthly Performance Bonus

Monthly bonuses based on total Baldock salon turnover:

£25,000 month = £100 bonus
£28,000 month = £200 bonus
£30,000 month = £400 bonus

Bonuses are reviewed and paid monthly once targets are achieved.

3-Month Review

We’ll review the role and package together after 3 months once:

Client rebooking systems are fully embedded
Diary management and communication processes are running smoothly
Performance tracking is in place and providing clear data
Skin Club membership numbers are growing
We can properly track the impact of the role on salon performance

The goal is to build a role where your earnings grow alongside the clinic, and to create a

long-term position for you within Belle & Bee.

Pay: £30,000.00 per year

Benefits:

Free parking

Work Location: In person

Quick apply

Refine Your Search

client experience manager jobs in royston, hrt

Front of House & Client Experience Manager

Executive Assistant to CEO

Client Relationship Manager (Maternity Cover)

Technical Manager - Food

Aircraft Project Researcher

Project Coordinator

Training Manager

Customer Success Officer - Contracted clients

Regional Manager

Digital Manager

Property Manager - Experienced

New Business Development Manager

Talent Acquisition Executive

Customer Account Manager

Executive Assistant

Client Relationship Manager

Workplace Experience Manager

Proposal Coordinator (Clinical Research)

Guest Services Manager

Property Manager

I want to receive the latest job alerts for client experience manager in royston, hrt

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