Service delivery manager Work, Jobs in Royston (with Salaries)

Service Delivery Manager
Serco Group —Hitchin
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Service Delivery Manager Associate
Ericsson —Cambridge
- Computer Science
- Engineering
- English
2d
General Manager
National Trust —Melbourn
- £60,762 a year
- Weekend availability
- Leadership
- Free parking
- Employee assistance programme
20h
Postperson with Driving
Royal Mail Group —Royston
- Part-time
- Employee discount
People Operations Manager
Malary Ltd —Cambridge
- £45,000 - £50,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Human resources
- Free parking
- Annual leave
Quick apply
Service Manager – Children’s Residential Home
Connection Healthcare Ltd —Royston
- Up to £20 an hour
- Part-time
- Childcare
- Management
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
13d
Duty Manager
Coach Travel Group —Stansted Airport
- £38,000 - £46,000 a year
- Full-time
- Analysis skills
- IT
- In-person
- Free parking
Quick apply
6d
Customer Delivery Driver - Royston Extra
Tesco UK —Royston
- £14.18 - £15.45 an hour
- Full-time
- Employee discount
10d
Delivery Manager (Frameworks)
M Group —Cambridge
- £58,000 - £66,000 a year
- Maintenance
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
7d
Client Relationship Manager (Maternity Cover)
Source Facilties Maintenance Limited —Bishop's Stortford
- Up to £40,000 a year
- Temporary
- Hybrid work
- CRM software
- Maintenance
- Administrative experience
Quick apply
8d
Programme Delivery Officer for Older Adults
Living Sport —Saint Ives
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Travel
- Communication skills
- Annual leave
- Work from home
Quick apply
8d
Customer Success Officer - Contracted clients
CMP —Royston
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
- Free parking
- Sick pay
Quick apply
2d
Quality Manager
Mettler Toledo —Royston
- Data analysis skills
- SharePoint
- Annual leave
Coroner's Officer
Cambridgeshire County Council —Huntingdon
- £31,537 - £36,363 a year
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
2d
Assistant Manager
PetsCorner —Royston
- £12.87 an hour
- Part-time
- Heavy lifting
- Customer service
- IT
- Employee discount
5d
Inbound/Outbound Manager
Arena Group —Saint Ives
- Full-time
- ERP systems
- Microsoft Office
- Warehouse experience
- Sick pay
Delivery Manager - Civils
Anglian Water Services Ltd —Huntingdon
- £60,000 - £65,000 a year
- Full-time
- Engineering
- Continuous improvement
- Travel
- Annual leave
Customer Service Manager
Morrisons —Letchworth
- Hospitality
- Team management
- Employee discount
Quick apply
Senior Logistics Manager
RD Network Business Solutions Ltd —Bedford
- £5,000 - £6,700 a month
- Full-time
- ERP systems
- In-person
- Leadership
Quick apply
5d
Delivery Driver
Milk & More —Cambridge
- £31,834 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
1d

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service delivery manager jobs near royston

Service Delivery Manager

Serco Group -
Hitchin

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Job details

Full-time

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Pension

Full job description

Job title: Service Delivery Manager (PIP)

Band: 4

Contract: Perm

Location: Hitchin

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Key purpose

The Service Delivery Manager (SDM) is a leadership role within operations who leads a team of functional assessors and site coordinators. The SDM is the single point of accountability for delivery of volume, quality and customer service within their team.
They will work collaboratively with the Regional Quality & Performance Manager, Area Quality Assurance Leads and support services facilitating a smooth running of the assessment operation that supports delivery of a quality service for customers and staff by using management information to drive performance in line with individual objectives
The role is responsible for leadership & oversight of operations, assessments, admin, customer services, facilities, and health & safety.

Reason for the role

The Clinical Operational Services requires an impressive performance driven, and customer focused culture that supports our values in delivering consistent, robust, and quality assessments whilst developing and protecting our reputation. Using management information to drive performance.

Structure and reporting relationship

The Service Delivery Manager will report directly into the Regional Quality & Performance Manager within Clinical Operations
The SDM will have line management responsibility of the Functional Assessors, Clinical Standards Leads and an administrative team of Site Coordinators.

Key accountabilities

Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels.
Deliver team objectives and performance against targets through robust performance management methods.
Facilitate communications which support delivery.
Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery.
Work with Regional Manager to drive continuous improvement and disseminate though team.
Investigate and resolve customer complaints and escalate serious complaints as required.
Communicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Clinical Standards Lead(s) if required).
Ensure Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets.
Ensure Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution.
Support the continuous professional development of staff and encourage shared learning.
Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence.
Other ad hoc duties as required.

Essential technical and professional skills, knowledge, and qualifications

Experience leading and developing teams.
Experience of delivering challenging performance targets.
Health Assessment experience helpful but not essential.
Ability to engage and support remote teams.

What we offer

Up to 6% contributory pension scheme
Life insurance
25 days annual leave plus bank holidays. Options for annual leave purchase
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

#haascareers

#INDHIT

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Refine Your Search

service delivery manager jobs in royston

Service Delivery Manager

Service Delivery Manager Associate

General Manager

Postperson with Driving

People Operations Manager

Service Manager – Children’s Residential Home

Duty Manager

Customer Delivery Driver - Royston Extra

Delivery Manager (Frameworks)

Client Relationship Manager (Maternity Cover)

Programme Delivery Officer for Older Adults

Customer Success Officer - Contracted clients

Quality Manager

Coroner's Officer

Assistant Manager

Inbound/Outbound Manager

Delivery Manager - Civils

Customer Service Manager

Senior Logistics Manager

Delivery Driver

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