It Work, Jobs in Runcorn, Chs (with Salaries)

First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
IT Support Analyst
Specialist Holidays Group —Chester
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
14d
3rd Line IT Engineer
MCS Group —Ormskirk
- £45,000 - £55,000 a year
- 8 hour shift
- Continuous improvement
- In-person
- Free parking
- Employee discount
Quick apply
IT Support Engineer One Month Contract only
Part Four —Warrington
- £2,500 - £3,500 a month
- Hybrid work
- Software troubleshooting
- Windows
- Analysis skills
Quick apply
2d
IT Technician
Springfield Special School, Crewe —Crewe
- £25,118 - £27,378 a year
- Monday to Friday
- Software troubleshooting
- Customer service
- Travel
- Sick pay
Quick apply
4d
IT Engineer
EMS Healthcare —SALTNEY
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Microsoft Outlook
- Software troubleshooting
- Annual leave
Quick apply
10d
Field IT Engineer – Education Sector | Part-Time | Liverpool & Merseyside
PT Cyber Security Solutions —Liverpool
- £28,000 - £40,000 a year
- Part-time
- Azure
- Management
- Travel
Quick apply
IT Technician
Express Solicitors —Manchester
- Up to £30,000 a year
- Windows
- Analysis skills
- Travel
- Employee assistance programme
Service Desk Coordinator
Axscend Limited —Runcorn
- £25,000 - £30,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Gym membership
Quick apply
19h
IT Apprentice
QA Apprenticeships —Manchester
- £24,796 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
11d
IT Support
CIS Worldwide Ltd —Chester
- £2,000 - £2,500 a month
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2nd Line IT Engineer
MCS Group —Ormskirk
- £28,500 a year
- Full-time
- Computer networking
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
2d
IT Client Support Specialist
Ecolab Inc. —Northwich
- Full-time
- Customer service
- IT
- Communication skills
IT Infrastructure Engineer
EG Group —Horwich
- Full-time
- Hybrid work
- Windows
- Scripting
- IT
- Free parking
- Annual leave
Internal IT & AV Support Engineer
Byond Group UK —Birkenhead
- £30,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- SharePoint
- Health & wellbeing programme
Quick apply
Customer Support – Technical Support Specialist
Aareon AG —Manchester
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- Organisational skills
- Work from home
11d
IT Support Technician
Bright Futures Care —Warrington
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- No degree
2d
1st/2nd Line IT Engineer
technologE Ltd —Manchester
- From £27,500 a year
- Full-time
- Azure
- Windows
- Computer networking
- Free parking
- Profit sharing
Quick apply
IT Support Analyst (On Site)
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
1d
IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving

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First Line Technical Support

PHOENIX Medical Supplies Limited -
Borough of Halton

Apply Now

Job details

£28,461.32 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Windows Server
TCP
Avaya
Customer service
LAN
Microsoft Exchange
Windows
ITIL
IT
TCP/IP
Communication skills
Active Directory

Full job description

Job Title: 1st Line Technical Support

Location: Runcorn

Salary: £28,461.32

Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hour per week

About Us:

At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes a difference.

We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.

Key Responsibilities:

In accordance with the defined ITIL processes provide incident management, request fulfilment, and access management services as a first point of contact. Ensure tickets are actioned in accordance with agreed SLA targets, using escalation processes where necessary.
Develop solutions and workarounds for incidents and problems where none exists.
Work cross-functionally within the IT Department to ensure the successful transition of new services into production. This may include installing, configuring and updating devices and applications. Ensure the CMDB is updated in a timely manner to reflect details of such changes.
Contribute to the process of Continuous Service Improvement by making suggestions of improvements to polices, processes and procedures.
Assist in meeting team and service performance KPIs in agreement set within the IT Service Operation Function.
Ensure that relevant IT and Data Security standards & policies are met at all times.
Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications.
Support the Platform Specialists to perform client and server patching as and when required.
Create and maintain knowledgebase articles and documentation.

What We’re Looking For:

Experience of working on an IT field role along with exposure of ITIL processes is desirable.
Experience of working in a customer facing environment on telephone and face to face.
Experience within IT service delivery.
Exceptional Customer Service
Excellent interpersonal, communication and customer service skills.
Excellent troubleshooting and problem solving skills.
Practical experience of some or all of (Mandatory):
- Microsoft Windows Server and desktop operating systems.
- Active Directory administration.
- MS Exchange administration.
- Microsoft RDS administration.
- Hardware, peripherals, mobile devices.
- TCP/IP, LAN and WAN troubleshooting.
Practical skills these specialist applications (Desirable):
- CSD
- PlanetPress
- VIS
- ProScript Connect
- Buetema MDE
- MultePOS
- Avaya telephone system administration including Contact Centre.

What We Offer

22 days (pro rata) annual leave plus bank holidays, increasing with length of service
Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
High street discounts and offers
Employee Assistance Programme (EAP)
Contributory Pension Scheme
Fully funded accredited training programmes through the Apprenticeship Scheme

INDPMS

Apply Now

Refine Your Search

it jobs in runcorn, chs

First Line Technical Support

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Field IT Engineer – Education Sector | Part-Time | Liverpool & Merseyside

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2nd Line IT Engineer

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Customer Support – Technical Support Specialist

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IT Support Engineer

I want to receive the latest job alerts for it in runcorn, chs

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