Senior customer engineer Work, Jobs in Sale, Gtm (with Salaries)

Customer Service & Operations Manager
Sustain Homes Limited —Didsbury
- From £38,000 a year
- Full-time
- Customer service
- Project management
- Organisational skills
Quick apply
14d
Technical Manager & Senior Authorising Engineer (Water & Mechanical Healthcare)
Equans —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Senior Security Engineer
Benchmark Security Group —Altrincham
- From £40,000 a year
- Full-time
- Schematics
- Customer service
- System design
- Employee discount
Quick apply
1h
Senior QA Engineer
Betfred —Warrington
- £40,000 - £50,000 a year
- Full-time
- SQL
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Senior Product Designer
Street Group —Manchester
- £50,000 - £68,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
Senior Mechanical Engineer
Babcock International —Warrington
- Full-time
- Hybrid work
- Engineering
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
Senior Network Engineer (Service Provider)
Synextra —Birchwood
- £55,000 - £85,000 a year
- Full-time
- Azure
- Communication skills
Quick apply
12d
Senior Manufacturing Engineer
Slingco —Rossendale
- Hybrid work
- Engineering
- Assembly
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Permit Officer
OCS Group —Manchester
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
22h
Senior Lift engineer
Affinity Lifts Ltd —Oldham
- £45,000 - £60,000 a year
- Overtime
- Customer service
- Supervising experience
- Driving
- Health & wellbeing programme
Quick apply
Service Parts Specialist
APSR Ltd —Manchester
- From £35,000 a year
- Full-time
- CRM software
- Travel
- In-person
- Free parking
- Life insurance
Quick apply
12d
Mobile Maintenance Technician
Biffa Waste Services —Manchester
- £50,000 a year
- Full-time
- Engineering
- Maintenance
- Welding
- Employee discount
Quick apply
9d
Principal Mechanical Engineer
Kier Group —Salford
- From £70,000 a year
- Full-time
- Engineering
- Business
- Leadership
Senior Controls Technician - Mobile
Biffa Waste Services —Manchester
- Full-time
- Hybrid work
- Maintenance
- Programmable logic controllers
- Travel
Quick apply
Senior Planner
AmcoGiffen —Warrington
- £65,000 - £75,000 a year
- Full-time
- Civil engineering
- Contracts
- Communication skills
- Life insurance
Quick apply
Senior QA Engineer
Vix Technology —Manchester
- £40,000 - £65,000 a year
- Full-time
- Bachelor's degree
- APIs
- Agile
- Employee assistance programme
Quick apply
Senior Data Engineer
Manchester Metropolitan University —Manchester
- £48,822 - £56,535 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- SQL
- Life insurance
Senior Engineer
Ringway Jacobs —Crewe
- AutoCAD
- Engineering
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
9d
Senior Corporate & Cloud Support Engineer
Betfred —Manchester
- £50,000 - £55,000 a year
- Full-time
- Azure
- Analysis skills
- Continuous improvement
- Annual leave
Quick apply
6d

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senior customer engineer jobs near sale, gtm

Customer Service & Operations Manager

Sustain Homes Limited
Didsbury

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Job details

Permanent | Full-time
From £38,000 a year
14 days ago

Benefits

Cycle to work scheme
Company pension

Qualifications

Customer service
Business processes
Renewable energy
Project management
Organisational skills
IT
Communication skills
Solar energy

Full job description

About Sustain Electric Limited

Sustain Electric Limited is a rapidly growing solar installation company delivering over 100 solar installations every month across the UK. We are committed to providing high-quality renewable energy solutions and exceptional customer service, helping homeowners and businesses reduce their energy costs and environmental impact.

As our business continues to grow, we are seeking an experienced and highly organised Operations & Customer Success Manager to take ownership of the day-to-day operational delivery of our installation projects while ensuring an outstanding customer experience from start to finish.

The Role

This is a key leadership position within the business, responsible for ensuring that our installation operations run efficiently and effectively every day.

You will oversee engineer scheduling, installation planning, scaffolding coordination, parts and materials management, and customer communications, ensuring every project is delivered on time and to the highest standard.

The successful candidate will be the operational hub of the business, managing multiple moving parts simultaneously, proactively resolving issues, and ensuring jobs proceed as planned while maintaining excellent customer satisfaction.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can confidently manage both planned operations and reactive challenges.

Key Responsibilities

Day-to-Day Operations Management

Take ownership of the daily operational delivery of all solar installation projects.
Manage engineer schedules, workloads, and diary planning to maximise productivity and efficiency.
Ensure installation jobs are fully prepared and ready to proceed as scheduled.
Coordinate scaffolding contractors, suppliers, and installation teams to ensure projects remain on track.
Monitor installation progress and proactively identify potential issues before they impact delivery.
Manage reactive operational issues including engineer availability, weather-related delays, customer requests, material shortages, and installation challenges.
Reallocate resources and adjust schedules when unforeseen circumstances arise.
Ensure all necessary documentation, equipment, and materials are in place prior to installation dates.
Liaise closely with installation teams to ensure smooth communication and project execution.
Maintain visibility of all active projects and ensure installation targets are achieved.

Customer Success & Journey Management

Own the customer journey from post-sale through to installation completion.
Act as the primary operational contact for customers once projects have been scheduled.
Provide regular updates and clear communication throughout the installation process.
Resolve customer queries, concerns, and escalations in a professional and timely manner.
Ensure customers receive a seamless and positive experience throughout their project.
Monitor customer feedback and identify opportunities to improve service delivery.

Supplier & Contractor Coordination

Manage relationships with scaffolding providers, suppliers, and subcontractors.
Ensure scaffolding installations and removals are completed in line with project schedules.
Coordinate deliveries of solar panels, inverters, batteries, mounting systems, and other equipment.
Monitor stock levels and work with suppliers to minimise installation delays.

Process Improvement & Reporting

Develop and improve operational processes to support business growth.
Monitor operational performance and identify areas for efficiency improvements.
Track and report on key operational metrics.
Support senior management with planning, forecasting, and operational reporting.
Contribute to the development of scalable systems and processes as the business continues to expand.

About You

Essential Experience & Skills

Previous experience in an Operations Manager, Installations Manager, Service Delivery Manager, Customer Success Manager, or similar operational role.
Experience coordinating field-based engineers, installers, or technical teams.
Strong diary management and scheduling experience.
Excellent organisational and planning skills.
Proven ability to manage multiple projects and priorities simultaneously.
Strong problem-solving skills with the ability to react quickly to changing situations.
Excellent communication and customer service skills.
Strong IT skills, including experience using CRM and scheduling systems.
Ability to work under pressure and maintain attention to detail.

Desirable Experience

Experience within solar, renewable energy, electrical, construction, utilities, or home improvement sectors.
Understanding of installation project management.
Experience working with subcontractors and external suppliers.
Knowledge of operational KPI reporting and process improvement.

Pay: From £38,000.00 per year

Benefits:

Company pension
Cycle to work scheme

Work Location: In person

Quick apply

Refine Your Search

senior customer engineer jobs in sale, gtm

Customer Service & Operations Manager

Technical Manager & Senior Authorising Engineer (Water & Mechanical Healthcare)

Senior Security Engineer

Senior QA Engineer

Senior Product Designer

Senior Mechanical Engineer

Senior Network Engineer (Service Provider)

Senior Manufacturing Engineer

Permit Officer

Technical Support Supervisor

Senior Lift engineer

Service Parts Specialist

Mobile Maintenance Technician

Principal Mechanical Engineer

Senior Controls Technician - Mobile

Senior Planner

Senior QA Engineer

Senior Data Engineer

Senior Engineer

Senior Corporate & Cloud Support Engineer

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