Complaints manager Work, Jobs in Salford, Gtm (with Salaries)

Resident Liaison Officer
L&Q —Manchester
- £33,688 - £37,093 a year
- Weekend availability
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
3d
Customer Feedback & Complaints Manager
Stockport Homes Group —Stockport
- £39,862 - £45,091 a year
- Full-time
2d
Complaints Officer
Oldham Council —Oldham
- £31,537 - £34,434 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
9d
Regional Operations Manager
Blue Ribbon —Warrington
- Up to £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
Quick apply
3d
Case Manager (Targeted Interception)
HM Revenue and Customs —Manchester
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Training & development
4d
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
4d
Service Team Manager - Mental Health
Bupa —Salford
- £36,050 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Travel
- Gym membership
- Life insurance
Quick apply
2d
Operations Manager - North West Tribunals
HM Courts & Tribunal Service —Manchester
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
4d
Support Manager - Surgery
Northern Care Alliance NHS Foundation Trust —Salford
- £32,073 - £39,043 a year
- Full-time
- Management
- Hospital
- Travel
- Annual leave
1d
Production Manager
Velocity Composites Plc —Burnley
- £50,000 - £60,000 a year
- Full-time
- Engineering
- Continuous improvement
- Team management
- Free parking
- Bereavement leave
Quick apply
Information Access Officer
Parliamentary and Health Service Ombudsman —Manchester
- £29,443 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
5d
Team Manager - Relationship Management
Evolution Money —Manchester
- £48,364 a year
- Full-time
- Team management
- Mentoring
- Recruiting
- Annual leave
Quick apply
11d
Soft Services Manager
Emcor —Manchester
- Full-time
- Continuous improvement
- No degree
- Training & development
- Employee assistance programme
- Referral programme
Quick apply
10d
Museum Assistant (Casual)
Manchester United —Manchester
- Part-time
- Customer service
- English
- Maths
23h
Complaints & Appeals Manager
UA92 —Manchester
- £24,000 a year
- Full-time
11d
Warehouse Manager
NG Transport Ltd —Manchester
- £45,000 a year
- Overtime
- Forklift
- Continuous improvement
- Team management
- Life insurance
Quick apply
2d
Customer Underwriting Advisor
Bupa —Salford
- £28,200 - £31,200 a year
- Full-time
- Hybrid work
- Computer literacy
- No experience needed
- Organisational skills
- Annual leave
- Gym membership
Quick apply
Quality & Governance Manager
NHS Professionals —Stockport
- £30.90 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Management
Quick apply
Assistant Accommodation Manager
Sanctuary Group —Salford
- £26,106.61 - £30,238.00 a year
- Full-time
- Microsoft Word
- Management
- Leadership
- Employee discount
Quick apply
Depot Manager
Response Logistics / Direct Response UK Ltd —Ashton-Under-Lyne
- £38,000 - £43,000 a year
- Full-time
- Management
- Budgeting
- In-person
- Gym membership
Quick apply

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Resident Liaison Officer

L&Q -
Manchester

Apply Now

Job details

Full-time | Fixed term contract
£33,688 - £37,093 a year
3 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Stakeholder collaboration
Stakeholder liaison
Microsoft Office Suite
Complaint handling
Tenant engagement
Organisational skills
Customer interaction
Communication skills

Full job description

Title: Resident Liaison Officer
Contract Type: 12-month FTC, 35 hours
Salary: £33,688 – £37,093 (Regional salary), dependant on experience
Reporting Office: Manchester, Trafford
Working Location: Delamere site office, with occasional travel to the Winsford site office
Persona: Site Based
Closing Date: 01/09/2026
Interview Date: TBC

NB: For the purpose of this advertisement, this position is being advertised as Resident Liaison Officer. The official L&Q job title for this role is Communities Coordinator.

Please click here for the role profile - Communities Coordinator role profile (1).docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.

Join our Communities Team at L&Q:

We are looking for an engaging, personable and resilient Resident Liaison Officer to join our busy site-based team supporting residents throughout remedial works, redevelopment and regeneration projects.
The role will work closely with our Communities Manager, project teams, contractors and stakeholders to ensure residents are well informed, supported and engaged throughout the lifecycle of projects.
The role sits within our Property and Investment division and plays a key role in delivering a customer-first approach, ensuring strong communication and positive resident experiences.

If this sounds like you, we would love for you to apply!

Your impact in the role:

Act as the first point of contact for residents on regeneration, redevelopment, remediation and community projects, providing clear, accurate and timely information.
Build positive relationships with residents, contractors, project teams and external stakeholders to ensure effective communication and successful project delivery.
Support residents throughout project works, including coordinating appointments, responding to enquiries, managing resident communications and handling complaints professionally and empathetically.
Identify and support vulnerable residents, adapting communication methods where required and helping ensure individual needs are considered throughout project delivery.
Assist with temporary rehousing activities where required, including communicating options, coordinating practical arrangements and supporting residents through the process.
Attend resident meetings, consultation events and site-based meetings, helping to build trust, manage expectations and address concerns.
Contribute to community engagement initiatives and projects that promote community cohesion, employment opportunities, training initiatives and resident participation.
Maintain accurate records, project updates and management information, ensuring risks, issues and resident concerns are identified and escalated appropriately.
Occasional work outside of normal working hours may be required for events, evening meetings and project activities.

What you'll bring:

Previous experience in resident liaison, housing, regeneration, construction, customer service or community engagement.
Excellent communication skills, with the ability to explain complex information clearly and in plain English.
A customer-focused and empathetic approach, particularly when supporting residents through challenging situations.
Strong stakeholder management and relationship-building skills.
Experience handling complaints and difficult conversations confidently and professionally.
Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Strong written communication skills, including the ability to produce professional letters, emails and resident communications.
Good IT skills across Microsoft Office and other business systems.
A willingness to travel between sites and attend occasional evening or weekend meetings when required.

We look forward to reviewing your application and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them.

The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

#TJ #CVL

Resident Liaison Officer - 8010

Location: Manchester

Posted: 18/08/2026

Closing date: 01/09/2026

Closing time: 23:00

Apply Now

Refine Your Search

complaints manager jobs in salford, gtm

Resident Liaison Officer

Customer Feedback & Complaints Manager

Complaints Officer

Regional Operations Manager

Case Manager (Targeted Interception)

Operations Manager

Service Team Manager - Mental Health

Operations Manager - North West Tribunals

Support Manager - Surgery

Production Manager

Information Access Officer

Team Manager - Relationship Management

Soft Services Manager

Museum Assistant (Casual)

Complaints & Appeals Manager

Warehouse Manager

Customer Underwriting Advisor

Quality & Governance Manager

Assistant Accommodation Manager

Depot Manager

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