It Work, Jobs in Samlesbury, Lan (with Salaries)

Senior Helpdesk Analyst
Smart Information Technologies Ltd —Preston
- From £28,000 a year
- Full-time
- Customer service
- ERP systems
- Mentoring
- Free parking
- Employee discount
Quick apply
9d
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
IT Service Desk Analyst
Speed Medical —Chorley
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Work from home
Quick apply
IT Support Analyst
Birchall Blackburn Law —Preston
- Full-time
- Management
- Windows
- Microsoft Office
4d
IT Support Technician
The Networking People Limited —Lancaster
- £27,000 - £30,000 a year
- Full-time
- Communication skills
- Free parking
- Employee discount
Quick apply
IT Systems Engineer (Infrastructure & Security)
KeTech Systems Ltd —Preston
- Full-time
- Azure
- Windows
- IT
- Free parking
- Annual leave
Quick apply
IT Desktop Support
Axiom Technologies —Clitheroe
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
IT Support Technician
National Care Group —Clayton le Moors
- Up to £36,000 a year
- Hybrid work
- Azure
- Customer service
- Travel
- Paid training
- Referral programme
Quick apply
6d
IT Support level 2 Engineer
Part Four —Warrington
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Scripting
- Free parking
Quick apply
1d
IT Systems Support Officer
Progress Housing Group Ltd —Leyland
- £37,364 - £38,684 a year
- Customer service
- Microsoft Office
- SQL
- Employee assistance programme
- Sick pay
4d
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
IT Infrastructure Engineer
EG Group —Horwich
- Full-time
- Hybrid work
- Windows
- Scripting
- IT
- Free parking
- Annual leave
IT Applications Analyst
Forbes Solicitors —Preston
- Full-time
- Continuous improvement
- Annual leave
- Employee discount
IT Technician
VB DISTRIBUTION —Darwen
- Up to £25,000 a year
- Full-time
- Windows
- Organisational skills
- In-person
Quick apply
Senior Manager, Data Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation
Deloitte —Manchester
- Hybrid work
- Mentoring
- IT
- AI
2nd Line IT Support Engineer
Evolve BG Ltd —Wigan
- Azure
- Computer Science
- Microsoft Office
Quick apply
14d
IT Technician
NRG Riverside —Skelmersdale
- £33,475 a year
- Monday to Friday
- Azure
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Senior IT Engineer
KeTech Systems Ltd —Preston
- Full-time
- Azure
- DevOps
- Free parking
- Annual leave
Quick apply
Technical Support Engineer
Telana —Preston
- Azure
- Windows
- Machine learning
- Employee assistance programme
5d
IT Asset Management (ITAM) Lead
Places for People —Preston
- Management
- Organisational skills
- IT
- Employee discount
- Flexible schedule
12d

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Senior Helpdesk Analyst

Smart Information Technologies Ltd
Preston

Quick apply

Job details

Full-time
From £28,000 a year
9 days ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Customer service
ERP systems
IT support
Mentoring
Communication skills
Help desk

Full job description

Smart IT is a UK-based Odoo Gold Partner, helping SME clients implement and get the most out of Odoo ERP. Our Helpdesk team is the front line of that relationship — the people our clients turn to when something needs fixing, explaining, or improving. We're looking for a Senior Helpdesk Analyst to take on a senior, deputy-level role within that team.

About the RoleYou'll handle your own queue of customer tickets, but this isn't just a senior support role — you'll act as the Helpdesk Manager's right hand. When they're out, you're the one keeping the team's workload on track, handling urgent tickets, and speaking for Helpdesk in meetings with other departments. You'll also be a go-to person for newer team members, helping them build their Odoo knowledge and talking them through how you reached a solution — not just handing them the answer.

What You'll Be Doing

Working through customer tickets and queries, delivering solutions within our SLAs.
Acting as the first point of escalation for high-priority tickets referred up by other Helpdesk Analysts.
Stepping in for the Helpdesk Manager during absence — managing urgent tickets and the team's workload, and representing Helpdesk in cross-department discussions.
Keeping an eye on SLA performance and flagging risks early, before they become breaches.
Coaching newer starters and PACE program staff — building their Odoo knowledge, business process understanding, and customer service skills.
Helping maintain and improve our Helpdesk processes and procedures.

What We're Looking For

Confident dealing with customers on calls and in person, with a track record of finding solutions under pressure.
Comfortable leading day-to-day — assigning and monitoring workload, and stepping up at short notice.
Experience training or mentoring newer team members.
Background in a fast-paced support helpdesk environment with high customer expectations.
Strong communicator — this role represents the team, including when the manager isn't in the room.

Nice to Have

Experience with Odoo ERP.
Experience on an IT support helpdesk specifically.
Experience helping implement standard operating procedures within a team.

Pay: From £28,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

it jobs in samlesbury, lan

Senior Helpdesk Analyst

IT Support Engineer (1st Line)

IT Service Desk Analyst

IT Support Analyst

IT Support Technician

IT Systems Engineer (Infrastructure & Security)

IT Desktop Support

IT Support Technician

IT Support level 2 Engineer

IT Systems Support Officer

1st Line IT Service Desk Engineer

IT Infrastructure Engineer

IT Applications Analyst

IT Technician

Senior Manager, Data Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation

2nd Line IT Support Engineer

IT Technician

Senior IT Engineer

Technical Support Engineer

IT Asset Management (ITAM) Lead

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