Emergency services manager Work, Jobs in Sandwell, Wmd (with Salaries)

Operational Support Team Leader
Culligan UK limited —Wolverhampton
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Refugee and Migrant Adviser
Entraide (Mutual Aid) —Solihull
- £26,780 a year
- Full-time
- English
- Supervising experience
- Presentation skills
- Work from home
Quick apply
1d
Site Manager
Slicker Recycling —Stourport-on-Severn
- £50,000 a year
- Full-time
- Management
- Laboratory experience
- Supervising experience
- Employee discount
Quick apply
Public Contact Officer
West Midlands Police —Birmingham
- Full-time
- Annual leave
- Employee assistance programme
Deputy Manager
Harmony Children's Residential Care —Stafford
- £30,000 - £35,000 a year
- Weekend availability
- Administrative experience
- Supervising experience
- IT
Quick apply
8d
Senior Space Crisis Exercising and Training Advisor
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £49,065 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- IT
- Annual leave
- Employee discount
3d
Communications Manager
Midlands Air Ambulance Charity —Shifnal
- £43,000 - £48,000 a year
- Full-time
- In-person
- Leadership
- Free parking
- Store discount
Quick apply
2d
Birmingham Regional Property Manager
Yours Link Limited —Birmingham
- £27,000 - £30,000 a year
- Full-time
- Bilingual
- Customer service
- English
Quick apply
Service Manager
Spring Housing Association —Coventry
- Up to £32,000 a year
- Weekend availability
- Management
- Supervising experience
- Leadership
- Annual leave
- Sick pay
Quick apply
11d
General Manager
Birmingham Masjid and Dawah Centre —Birmingham
- £28,982.02 - £40,016.83 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
Business Development Manager - People and Workforce Management
Civica —Dudley
- Full-time
- Hybrid work
- Sales
- Communication skills
- Annual leave
- Referral programme
Quick apply
Sales/Business Development Manager
safety plus —Birmingham
- £14,739.14 - £35,000.00 a year
- Part-time
- Hybrid work
- CRM software
- Sales
- Business development
- Work from home
Quick apply
Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Housing Officer - Worcestershire, Hereford, Dudley
Serco Plc —Oldbury
- £29,250 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
2d
Alarm & CCTV Engineer
Ad Hoc Property Management Ltd —Birmingham
- From £30,000 a year
- 8 hour shift
- Driving
- Travel
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Mentoring
- Communication skills
- Employee assistance programme
Campus Safety Officer
Aston University —Birmingham
- £35,740 - £38,708 a year
- Full-time
- Customer service
- Military
- University
- Annual leave
8d
Bus guide
Mackadown Day Care Services Ltd —Sutton Coldfield
- £12.71 an hour
- Part-time
- Hybrid work
- Communication skills
Quick apply
9d
Senior Facilities Manager
NAA-Jones Lang LaSalle Resources —Birmingham
- Full-time
- HVAC
- In-person
Quick apply
Helpdesk Scheduler
Emcor —Birmingham
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply

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emergency services manager jobs near sandwell, wmd

Operational Support Team Leader

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Sick pay

Qualifications

Customer service
Communication skills

Full job description

Who are we?

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

The Team Leader supports and enables day today CX performance—providing leadership, coordination, and oversight so workflows run smoothly, service is consistent, and team collaboration is effective.

Acting as a key point of CX leadership, the role clarifies priorities, balances workloads, and keeps people aligned to shared objectives, while driving tactical management and longer-term improvements to processes, capability, and service standards.

What this role involves:

Provide hands-on support during absence, spikes, or operational pressure; maintain continuity of service; hold broad awareness of team workflows to reassign tasks and step in to protect service standards.
Hold broad awareness of team workflows to enable flexible redistribution of tasks.

Build strong working relationships across the team to support collaborative problem-solving.
Encourage a “one team” mindset that strengthens shared ownership of outcomes.
Facilitate effective handovers and ensure priorities are clearly understood.
Lead daily team huddles or short stand‑ups to review current workload, challenges, and celebrate successes.

Apply and uphold clear processes, behaviours, and expectations across the team.
Identify operational variances or process gaps early and address them proactively.
Organise or support QA activity and ensure operational documentation is kept up to date.

Use end-to-end knowledge of operations to identify root causes of issues, to allow for proactive ‘feedback loop.’
Drive continuous improvement by identifying inefficiencies and suggesting solutions.

Ensure important information is shared clearly and promptly across the team.
Translate operational priorities into clear, actionable instructions.
Escalate issues to the CX Manager early where necessary.

Identify skills, strengths, and development opportunities within the team.
Provide day-to-day coaching, feedback, and mentoring to build capability.
Allocate resources smartly based on changing priorities and demand levels.
Balance workloads across the team to maintain fairness and efficiency.
Reduce the need for emergency cover by forecasting needs early.
Use data (e.g., workload volumes, queues, SLAs, ageing) to guide decision-making.
Provide the CX Manager with visibility of pressure points and emerging issues.
Offer practical recommendations based on daily operational experience.
Contribute to planning sessions, process reviews, and improvement initiatives.
Support development of KPIs, dashboards, and performance insights.

Requirements

Strong understanding of operational/customer service environments
Ability to manage competing priorities with sound judgement
Excellent communication and interpersonal skills
Collaborative, solutions focused‑ approach
Able to coach, motivate, and develop others
Comfortable with varied workloads and shifting priorities

Key Attributes

Proactive and adaptable
Calm under pressure
Strong organisational awareness
Team first mindset
Positive, supportive leadership style
Attention to detail
Continuous improvement mindset

Benefits

Monday - Friday working pattern
23 days' holiday + Bank Holidays
Company Pension scheme
Company Sick Pay (after qualifying period)
Enhanced Paternity & Maternity benefits
Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
Employee support network and mental health assistance
Opportunity for career progression

Quick apply

Refine Your Search

emergency services manager jobs in sandwell, wmd

Operational Support Team Leader

Refugee and Migrant Adviser

Site Manager

Public Contact Officer

Deputy Manager

Senior Space Crisis Exercising and Training Advisor

Communications Manager

Birmingham Regional Property Manager

Service Manager

General Manager

Business Development Manager - People and Workforce Management

Sales/Business Development Manager

Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham

Housing Officer - Worcestershire, Hereford, Dudley

Alarm & CCTV Engineer

Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham

Campus Safety Officer

Bus guide

Senior Facilities Manager

Helpdesk Scheduler

I want to receive the latest job alerts for emergency services manager in sandwell, wmd

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