Housing & Welfare Officer
Civic Recruitment Limited —Walsall
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- Full-time
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Quick apply
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GreenSquareAccord —Birmingham
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Housing & Welfare Officer

Civic Recruitment Limited
Walsall

Quick apply

Job details

Full-time | Fixed term contract
£23.10 an hour
6 days ago

Qualifications

Stakeholder collaboration
Customer service
Stakeholder liaison
Case note recording
Case record updates
Partnership building
Tenancy sustainment support
Customer interaction
Communication skills

Full job description

Housing & Welfare Advisor – 3 Month Contract

Location: Walsall

Rate: £23.10 per hour (Umbrella)

Contract: 2 Month Contract

Hours: Full Time

Working Pattern: Hybrid – 3 Days Office-Based Per Week

Enhanced DBS Required

Pay: Bi-weekly

About the Role

We are currently recruiting for an experienced Housing & Welfare Advisor to join a busy Housing and Welfare team.

This specialist role involves providing advice and support on housing rights, homelessness, welfare benefits, income maximisation, and financial wellbeing. You will work directly with residents to help them access the support and assistance they need while promoting independence, housing stability, and improved outcomes.

You will also work closely with a range of internal teams and external organisations, supporting partnership initiatives and representing customers at Tribunals and Court Hearings where required.

Key Responsibilities

Provide specialist advice on:
- Housing Rights
- Homelessness Legislation
- Welfare Benefits
- Welfare Reform
- Income Maximisation
- Welfare Rights
Manage a caseload of housing and welfare-related cases.
Support residents to maximise their income and access available benefits.
Assist vulnerable households facing housing, financial, or welfare challenges.
Represent clients at Tribunals and Court Hearings where appropriate.
Work collaboratively with partner agencies and stakeholders to achieve positive outcomes.
Support joint working initiatives and externally funded projects.
Promote financial inclusion, wellbeing, and tenancy sustainment.
Maintain accurate records, reports, and case notes.
Ensure services are delivered in line with legislation, policies, and procedures.
Deliver a responsive, customer-focused service to residents and stakeholders.

Essential Requirements

Enhanced DBS Check.
Experience providing Housing Advice, Welfare Rights, Benefits Advice, or Homelessness Prevention services.
Strong knowledge of:
- Housing Legislation
- Homelessness Law
- Welfare Benefits
- Welfare Reform
- Income Maximisation
Experience managing complex customer cases.
Experience supporting vulnerable individuals and households.
Excellent communication, advocacy, and negotiation skills.
Experience working with multiple agencies and stakeholders.
Ability to work independently and manage a varied workload.
Strong report writing and case recording skills.

Desirable Requirements

Previous Local Authority experience.
Experience representing customers at Tribunals or Court Hearings.
Knowledge of debt advice, tenancy sustainment, or financial inclusion services.
Experience delivering partnership projects or externally funded programmes.

Skills & Competencies

Excellent customer service and communication skills.
Strong problem-solving and decision-making abilities.
Ability to interpret and explain legislation clearly.
Organised and able to manage competing priorities.
Empathetic and person-centred approach.
Ability to build effective relationships with customers and partners.
Resilient and professional when managing complex cases.

What's on Offer?

£23.10 per hour (Umbrella)
2 Month Contract
Location: Walsall
Hybrid Working – 3 Days Office-Based Per Week
Enhanced DBS Required
Bi-weekly Pay
Opportunity to work within a specialist Housing & Welfare service.
Varied role covering housing advice, welfare rights, income maximisation, and advocacy.

Applications are particularly welcomed from candidates with experience as a Housing Advisor, Welfare Rights Officer, Housing Options Officer, Homelessness Prevention Officer, Welfare Benefits Advisor, Financial Inclusion Officer, Housing Support Officer, or Income Maximisation Advisor.

Quick apply

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