Incident manager Work, Jobs in Scarcroft (with Salaries)

Technology - Incident & Problem Manager
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Recovery Operations Manager
Acumen Logistics —Harrogate
- £40,000 - £48,000 a year
- Full-time
- Microsoft Excel
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
3d
Technical Administrator
Belzona Limited —Harrogate
- £27,000 a year
- Full-time
- Organisational skills
- SharePoint
- In-person
- Free parking
- Annual leave
Quick apply
11d
Telephony Application Manager
JLA —Sowerby Bridge
- Up to £35,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Operations Team Leader - Mental Health Service
Active Pathways —Leeds
- £16.50 an hour
- Full-time
- Organisational skills
- Care plans
- Annual leave
- Referral programme
Quick apply
Information Governance Officer
Onebright —York
- £30,000 a year
- Call to connect
- Hybrid work
- No degree
- Organisational skills
- IT
- Employee assistance programme
Quick apply
10d
Assistant Manager - Operations
Leisure United —Pudsey
- £28,215.41 a year
- Weekend availability
- Management
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
11d
Security Control Room Operator
Britsafe Limited —York
- £19.91 an hour
- Weekend availability
- Phone etiquette
- Communication skills
Operational Manager
Leeds Community Healthcare NHS Trust —Leeds
- £49,387 - £56,515 a year
- Travel
- Organisational skills
- Communication skills
- Annual leave
Retail Assurance Manager
Yorkshire Cancer Research —Harrogate
- £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Café
Quick apply
9d
Emergency Preparedness, Resilience & Response (EPRR) Manager
Leeds and York Partnership NHS Foundation Trust —Leeds
- £49,387 - £56,515 a year
- Full-time
- Annual leave
- Employee discount
1d
PAIT Performance Coordinator
West Yorkshire Fire & Rescue Service —Bradford
- £34,434 - £37,280 a year
- Full-time
- Hybrid work
- Data analysis skills
- Organisational skills
- IT
- Free parking
- Flexitime
Quick apply
3d
Service Delivery Manager
Evri —Morley
- £49,000 - £54,000 a year
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
3d
Compliance Officer
Zuno Tech Group —Leeds
- Full-time
- Sales
- Organisational skills
- Financial services
- Annual leave
Deputy Manager
Elderflower Care Services Ltd —Ripon
- £32,510.40 a year
- Full-time
- Supervising experience
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply
2d
Holiday Park Warden
White Rose Holiday Park —Thirsk
- £12.71 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
2d
Head of Operations
Yorkshire Health Network —Harrogate
- £45,000 - £50,000 a year
- Full-time
- Management
- No degree
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
9d
Service Transition Manager
FDM Group —Leeds
- Hybrid work
- Annual leave
11d
SDR Manager (HF1339437)
Flourish —Leeds
- £70,000 a year
- Full-time
- Sales
Quick apply
Service Delivery Coordinator
Compliance365 —Wakefield
- £22,000 - £26,000 a year
- Full-time
- CRM software
- Salesforce
- Organisational skills
Quick apply
2d

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Technology - Incident & Problem Manager

Pharmacy2U -
Leeds

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Referral programme
Car scheme
Sick pay

Qualifications

Jira
ITIL Certification
GPhC
Incident management
ITIL
Problem management
Root cause analysis
NMC

Full job description

Role: Incident & Problem Manager

Location: We operate a hybrid schedule, meaning 2-3 days a week in the office based at Thorpe Park, Leeds.

Salary: £ DOE plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out-of-hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods.

The Problem & Incident Manager sits at the heart of operational excellence, owning the end‑to‑end management of major incidents and ensuring fast, effective resolution when it matters most. The role drives accountability for SLA adherence while turning incidents into insight through thorough root cause analysis and problem management.

With a strong focus on continuous improvement, this role champions best practice across incident and problem lifecycles, enhancing processes, improving response, and increasing the reliability and resilience of services across the organisation.

Why you’ll love working with us

We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.

Financial security & rewards

Competitive contributory pension
Occupational sick pay
Long-service awards and refer-a-friend bonuses
Professional registration fees covered (GPhC, NMC, CIPD and more)
Cycle to Work and Green Car schemes (subject to eligibility)

Family-friendly

Enhanced maternity and paternity pay
Flexible hybrid working to help balance work and home life

Health & wellbeing

Private healthcare insurance at discounted rates (Aviva)
Employee Assistance Programme and in-house mental health support
Access to discounted gym memberships via Blue Light Card and benefits schemes
Regular health and wellbeing initiatives

Career growth

Strong commitment to CPD, training and professional development

Time off & flexibility

25 days’ annual leave, increasing with service
Buy and sell holiday scheme

Everyday perks & exclusive discounts

Blue Light Card and employee discount platform
Exclusive discounts at The Springs, Leeds
25% off health & beauty purchases
25% off Pharmacy2U Private Online Doctor services

Culture & community

Regular social events throughout the year

What you’ll be doing?

Partner with the Service Operations Manager to establish and maintain SLAs across the Service Desk
Continuously identify and implement improvements to problem and incident processes, supported by data and reporting
Own service incidents and incident processes, working closely with Service Operations and Service Desk teams
Support the IT Service team through training, coaching, and mentoring in problem and incident management
Monitor Service Desk activity to ensure incidents are actively managed and communicated to a high standard
Ensure all P1 and P2 incidents are managed effectively and resolved within SLA
Collaborate with the Service Transition team to ensure new services and projects are onboarded with clear incident management processes
Adhere to all legal, ethical, professional, and company standards
Work cross‑functionally with teams including customer service, purchasing, operations, and pharmacists
Contribute to a positive, collaborative, and engaging workplace environment

Who are we looking for?

Proven experience in Major Incident Management (MIM)
Strong expertise in incident and problem management
Experience managing SLAs and operational governance
Capability in root cause analysis (RCA) and trend analysis
Hands‑on experience with Jira Service Management
Knowledge of ITIL frameworks and service management best practices (ITIL Foundation desirable)
Experience working in fast‑paced operational environments
Service Desk operational experience
Understanding of service transition and change management processes
Experience building or improving Major Incident Management frameworks

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

#LI-OW1

Quick apply

Refine Your Search

incident manager jobs in scarcroft

Technology - Incident & Problem Manager

Recovery Operations Manager

Technical Administrator

Telephony Application Manager

Operations Team Leader - Mental Health Service

Information Governance Officer

Assistant Manager - Operations

Security Control Room Operator

Operational Manager

Retail Assurance Manager

Emergency Preparedness, Resilience & Response (EPRR) Manager

PAIT Performance Coordinator

Service Delivery Manager

Compliance Officer

Deputy Manager

Holiday Park Warden

Head of Operations

Service Transition Manager

SDR Manager (HF1339437)

Service Delivery Coordinator

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