Customer success manager Work, Jobs in Scotstoun, Glg (with Salaries)

Sr Customer Success Manager
Jeppesen U.K. Limited —Houston
- Salesforce
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Customer Contracts Manager
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- Contracts
- Communication skills
Quick apply
Business Development Manager (BDM) - Paisley - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Paisley
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Success Executive
MHouse Business Solutions Ltd —Motherwell
- From £25,000 a year
- Full-time
- Hospitality
- Sales
- Marketing
- Free parking
Quick apply
VodafoneThree - Client Sales Executive
Vodafone —Glasgow
- Full-time
- Hybrid work
- Sales
- Communication skills
- Employee discount
DNV Maritime Key Account Manager
DNV —Glasgow
- Full-time
- Hybrid work
- Annual leave
Business Development Executive
First Display —Scotland
- £29,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
Quick apply
8d
Customer and Trading Manager - Online
Sainsbury's —Stirling
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Key Account Manager
Synmatch AI —Scotland
- Sales
- Travel
- Communication skills
- Referral programme
12d
Customer and Trading Manager - Convenience
Sainsbury's —Bridge of Weir
- £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Customer Success Manager (French Speaking)
Encompass Corporation —Glasgow
- Full-time
- Bilingual
- English
- Financial services
- Employee assistance programme
Lead Customer Experience Manager
Sainsbury's —Stirling
- From £36,250 a year
- Weekend availability
- Management
- Leadership
- Employee discount
2d
Sales Executive
Aulds Group —Greenock
- £38,000 - £42,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Bakery
Quick apply
2d
Business Development Manager (BDM) - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Stirling
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Service Manager - Cardonald
Morrisons —Glasgow
- Hospitality
- Team management
- Employee discount
Quick apply
Business Development Manager
OrderYOYO —Glasgow
- Sales
- Restaurant
Quick apply
Customer Relationship Manager (Field Sales)
Covetrus —Glasgow
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Employee assistance programme
- Employee discount
Merchandiser - Wishaw
Smiths News —Wishaw
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave
4d
Business Development Manager (BDM) - Falkirk - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Falkirk
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Senior Crew Management Partner
V.Group —Glasgow
- Management
- Customer service
- Salesforce

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Sr Customer Success Manager

Jeppesen U.K. Limited -
Houston

Quick apply

Job details

Permanent
11 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Referral programme

Qualifications

French
Salesforce
Business processes
Turkish
Russian
Contracts
SaaS
Financial acumen
Communication skills

Full job description

Jeppesen ForeFlight is seeking a Senior Customer Success Manager (individual contributor) to join our Customer Success organization. This is a customer-facing, commercially accountable role responsible for governing, protecting, and growing revenue across a portfolio of Commercial Airline customers. Customer Success Managers focus on retention, renewal execution, expansion, customer health, and sentiment (NPS). The core mission of this role is to ensure customers achieve measurable ROI from their investment, renew with confidence, and expand based on realized value.

As a Customer Success Manager, you will lead value-based, outcome-driven success motions across Jeppesen ForeFlight's portfolio, including Flight Operations Solutions which supports Airlines Operations Control Centers and Flight Deck Solutions which supports pilots and EFB administrators. The ideal candidate brings strong financial acumen, executive presence, and the ability to own the full renewal motion—from strategic planning through contract signature.

In this role, success means customers clearly achieve the value and ROI of Jeppesen ForeFlight solutions, renewals are planned early, executed smoothly, and closed on time, and risks are surfaced and addressed before they escalate. Expansion is driven by outcomes rather than transactions, and customers view you as a strategic partner — not a support function.

We are also open to hiring in the following countries: Denmark, Poland, and Germany.

Key Responsibilities:

Own the end-to-end customer lifecycle with a primary focus on renewal, retention, and growth
Lead renewal strategy and execution, ensuring timely planning, risk mitigation, negotiation, and signature
Develop and execute value-based adoption plans aligned to customer KPIs, success metrics, and business outcomes
Quantify and communicate customer ROI by correlating product adoption to operational and financial outcomes
Maintain a 360-degree view of customer health, including engagement, risk, sentiment, and expansion signals
Build trusted relationships with executive sponsors, economic buyers, and operational leaders
Proactively identify expansion opportunities (upsell and cross-sell), partnering with Sales on complex motions
Facilitate Executive Business Reviews focused on outcomes, value realization, and forward strategy
Partner cross-functionally with Sales, Solutions Engineering, Support, and Product to advocate for customer needs and drive customer solutions
Act decisively to mitigate churn and protect recurring revenue
Self-starter with the ability to thrive in a virtual work environment

Basic Qualifications:

5+ years of experience in Customer Success within a SaaS environment
Proven experience executing contract renewals
Strong understanding of aligning customer business processes to software capabilities
Demonstrated success in negotiation, conflict resolution, and executive engagement
Excellent written and verbal communication skills
High financial acumen with the ability to own revenue conversations, renewal strategy, pricing discussions, and negotiations
Executive presence with the ability to influence senior airline leaders with clarity, confidence, and data
Outcome-driven mindset with a relentless focus on adoption, value realization, and customer goals
Relationship leadership with the ability to build trust across users, operators, and executive stakeholders
Strong problem and risk management skills — anticipates issues and resolves them proactively in a way that strengthens long-term relationships
Ability to work seamlessly across all teams across the company

Preferred Qualifications:

7+ years of experience in Customer Success or related SaaS roles
Experience in Commercial Airline Operations, OCC, or Flight Operations environments
Experience with Salesforce and Gainsight
Fluency in French, Turkish, Arabic, or Russian
Familiarity with structured adoption, success, and renewal methodologies
Experience working with international customers and cross-cultural teams
Pilot or aviation enthusiast

About Jeppesen ForeFlight:

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen's 90-year legacy of accurate aeronautical data with ForeFlight's expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.

Why You Should Join:

At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees and empower them to make a direct impact on our products and services messaging. We strive to provide employees and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but is not limited to the following:

Medical, dental and vision insurance with employer paid health premiums for employees
Life and disability insurance
Pension plan with up to 10% employer matching contributions
23 paid vacation days, as well as additional days off for Christmas break
Employee assistance program
2 days off to volunteer annually
Employee referral program
Flight rewards and flight stipend

Quick apply

Refine Your Search

customer success manager jobs in scotstoun, glg

Sr Customer Success Manager

Customer Contracts Manager

Business Development Manager (BDM) - Paisley - Circa 41k Basic - 53k OTE Uncapped

Customer Success Executive

VodafoneThree - Client Sales Executive

DNV Maritime Key Account Manager

Business Development Executive

Customer and Trading Manager - Online

Key Account Manager

Customer and Trading Manager - Convenience

Customer Success Manager (French Speaking)

Lead Customer Experience Manager

Sales Executive

Business Development Manager (BDM) - Circa 41k Package - 53k OTE Uncapped

Customer Service Manager - Cardonald

Business Development Manager

Customer Relationship Manager (Field Sales)

Merchandiser - Wishaw

Business Development Manager (BDM) - Falkirk - Circa 41k Basic - 53k OTE Uncapped

Senior Crew Management Partner

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