Service leader Work, Jobs in Scotstoun, Glg (with Salaries)

Director of Guest Experience
Marzoqi Global Travel & Hospitality Ltd —Glasgow
- £4,800 - £8,200 a month
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee stock purchase plan
Quick apply
4h
Assistant Manager
Pins Leisure —Glasgow
- £32,000 a year
- Weekend availability
- Bar
- Employee assistance programme
- Employee discount
Quick apply
Food Production Manager
CE Agrodex Food & Supply Chain Ltd —Glasgow
- £3,500 - £5,500 a month
- Full-time
- Management
- ERP systems
- Microsoft Office
- Store discount
- Flexitime
Quick apply
3h
General Manager - Doner Shack Gordon Street
Doner Shack —Glasgow
- From £35,500 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee discount
Quick apply
11d
Service Leader
Partners for Inclusion Group —Renfrewshire
- £30,600 - £33,660 a year
- Full-time
- Leadership
- Communication skills
Field Operations Manager
Resolvecall —Paisley
- £41,500 a year
- Full-time
- Management
- Continuous improvement
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
2d
Sales Consultant - Part Time
The Greenhouse People Ltd —Glasgow
- £22,500 - £28,000 a year
- Part-time
- CRM software
- Management
- Sales
- Free parking
- Employee assistance programme
Quick apply
3d
General Manager
Swim Sports Company Ltd —Renfrew
- £32,000 - £36,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
Technical Team Leader (Application Support)
CGI —Glasgow
- Full-time
- Java
- SQL
- JavaScript
Quick apply
Executive Assistant and Office Manager
OTECSA Consulting Ltd. —Glasgow
- £26,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Flexitime
Quick apply
1d
Team Leader Bulk Waste & Clearance
Total Homes Cooperative —Glasgow
- £27,300 a year
- Overtime
- Supervising experience
- Team management
- Driving
- Sick pay
Quick apply
4d
Customer Service/Sales Representative
Barr Promotions and Marketing Ltd —Glasgow
- £650 - £800 a week
- Full-time
- Hospitality
- Sales
- Customer service
- Referral programme
Quick apply
5d
Store Manager - Glasgow Flagship Boutique
Chisholm Hunter Ltd —Glasgow
- £38,000 - £45,000 a year
- Full-time
- Management
- Employee discount
Quick apply
Sales Consultant - Full Time
The Greenhouse People Ltd —Glasgow
- £28,600 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Sales
- Free parking
- Employee assistance programme
Quick apply
4d
Assistant Manager - Doner Shack Gordon Street
Doner Shack —Glasgow
- From £32,000 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee discount
Quick apply
4d
Meetings and Events Sales Supervisor
Valor Hospitality —Glasgow
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Client Service Team Leader 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Continuous improvement
2d
Retail & Wholesale Operations Manager
CELIMMA LIMITED —Glasgow
- £36,400 - £39,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Free parking
- Annual leave
Quick apply
1d
Trainee Environment Protection Officer
Scottish Environment Protection Agency —Holytown
- £34,946 - £35,731 a year
- Full-time
- Hybrid work
- Classroom experience
- Communication skills
- Annual leave
- Employee discount
3d
Customer Service Advisor
Barclays —Glasgow
- £26,700 a year
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience

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Director of Guest Experience

Marzoqi Global Travel & Hospitality Ltd
Glasgow

Quick apply

Job details

Permanent | Full-time
£4,800 - £8,200 a month
4 hours ago

Benefits

Free parking
Employee stock purchase plan
Canteen
Company events
Private medical insurance
Shuttle service provided
Free fitness classes

Qualifications

Hospitality
Management
Guest relations
Customer service
Microsoft Office
Guest services
Leadership
Hospitality management

Full job description

Job Summary

Marzoqi Global Travel & Hospitality Ltd is seeking an experienced and service-focused Director of Guest Experience to lead guest service strategy, improve customer journeys, and ensure exceptional standards across travel and hospitality operations. This role is ideal for a strong hospitality leader who can manage teams, enhance service quality, support client satisfaction, and create memorable guest experiences.

What You'll Do

Lead the overall guest experience strategy across travel and hospitality services.
Oversee guest relations, customer service, bookings support, and service delivery standards.
Manage guest experience teams, supervisors, and operational support staff.
Monitor guest feedback, satisfaction scores, service quality, and performance metrics.
Develop service improvement plans to enhance customer journeys and guest loyalty.
Work with travel partners, suppliers, clients, and internal teams to ensure smooth service delivery.
Resolve escalated guest concerns with professionalism and practical solutions.
Support staff training, coaching, performance management, and service culture development.
Prepare guest experience reports, operational updates, and improvement recommendations.
Ensure company standards, customer care procedures, and hospitality best practices are followed.

Requirements

Experience in guest experience, hospitality management, travel operations, customer service leadership, hotel operations, tourism, or a related field is preferred.
Previous senior leadership or management experience is highly desirable.
Strong understanding of guest relations, service recovery, customer journey improvement, and hospitality standards.
Excellent communication, leadership, organisation, and problem-solving skills.
Ability to manage teams, service priorities, guest expectations, and operational deadlines.
Comfortable using email, booking systems, CRM platforms, Microsoft Office, reporting tools, and hospitality management software.
Professional, calm, and customer-focused approach to service delivery.
Applicants with strong hospitality, travel, tourism, or customer experience leadership are encouraged to apply.

Why Work With Us

Competitive salary package.
Supportive and professional working environment.
Career progression and leadership development opportunities.
Ongoing training and professional support.
Opportunity to shape guest experience standards within a growing travel and hospitality company.

Pay: £4,800.00-£8,200.00 per month

Benefits:

Canteen
Company events
Employee stock purchase plan
Free fitness classes
Free parking
Private medical insurance
Shuttle service provided

Work Location: In person

Quick apply

Refine Your Search

service leader jobs in scotstoun, glg

Director of Guest Experience

Assistant Manager

Food Production Manager

General Manager - Doner Shack Gordon Street

Service Leader

Field Operations Manager

Sales Consultant - Part Time

General Manager

Technical Team Leader (Application Support)

Executive Assistant and Office Manager

Team Leader Bulk Waste & Clearance

Customer Service/Sales Representative

Store Manager - Glasgow Flagship Boutique

Sales Consultant - Full Time

Assistant Manager - Doner Shack Gordon Street

Meetings and Events Sales Supervisor

Client Service Team Leader 24/7 shift pattern

Retail & Wholesale Operations Manager

Trainee Environment Protection Officer

Customer Service Advisor

I want to receive the latest job alerts for service leader in scotstoun, glg

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