Technical support specialist Work, Jobs in Seaham, Dur (with Salaries)

Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- Communication skills
PAT Tester
Mears Group —Darlington
- Up to £32,510.38 a year
- Monday to Friday
- Annual leave
- Employee discount
Legionella Risk Assessor
SMS Environmental —Newcastle upon Tyne
- Up to £34,000 a year
- Overtime
- Bachelor's degree
- Travel
- Communication skills
- Employee discount
- Referral programme
Quick apply
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
Technical Services Manager - The Bridges Shopping Centre, Sunderland
Savills Management Resources —Sunderland
- £60,000 - £65,000 a year
- Full-time
- Management
- Customer service
- Maintenance
10d
Mobile Wheel Alignment Technician - Commercial Vehicles
Steertrak —Durham
- £25,000 - £45,000 a year
- Full-time
- Customer service
- No experience needed
- Hand tools
Quick apply
7d
Fixed Term Progression Coach (2025/LM106)
EAST DURHAM COLLEGE —Peterlee
- £28,000 - £29,500 a year
- Full-time
- English
- Education
- Presentation skills
- Free parking
- Annual leave
14d
VacancyTitle: Water Quality Technical Specialist
Northumbrian Water/Essex & Suffolk Water —Washington
- £44,625 - £52,500 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
23h
Business Development Manager
Augean —Middlesbrough
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Progression Coach (2025/LM111)
EAST DURHAM COLLEGE —Peterlee
- £28,000 - £29,500 a year
- Full-time
- English
- Education
- Presentation skills
- Free parking
- Annual leave
6d
Product Support Specialist (Sage Intacct)
Sage —Newcastle upon Tyne
- Hybrid work
- ERP systems
- Analysis skills
- Accounting
- Annual leave
10d
Junior Product Specialist (m/w/d)
Legrand Care —Cramlington
- Full-time
- Hybrid work
- Sales
- Engineering
- English
Quick apply
3d
Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- Master's degree
- APIs
Quick apply
Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- Maintenance
- SQL
- Agile
- Annual leave
Quick apply
9d
AEO & SEO Content Specialist
CyberPowerPC UK —Gateshead
- £27,000 - £30,000 a year
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
Senior Accessibility Specialist
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Continuous improvement
- Work from home
7d
HOC - Land Based - Plants, Environment & Adults (2025/LD100)
EAST DURHAM COLLEGE —Sherburn ED
- £44,000 - £46,000 a year
- Full-time
- Data analysis skills
- Presentation skills
- Mentoring
- Free parking
- Annual leave
Crime in Prison Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Administrative experience
- Presentation skills
- Annual leave
Street Lighting Electrician
Equans —Middlesbrough
- Full-time
- Construction experience
- Employee discount
Technical Support Manager (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer networking
- Organisational skills
- Leadership

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technical support specialist jobs near seaham, dur

Technical Support Specialist (Hybrid)

CameraMatics -
Darlington

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Job details

Qualifications

Computer Science
Technical support
Organisational skills
Communication skills
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.

What you'll do

Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.
Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

What we’re looking for

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

Why Join CameraMatics?

High-growth global SaaS company
Collaborative team culture, fast moving & focused on quality
Opportunity to grow with a scaling business
Hybrid working: 4 days in office, 1 day working remote

Apply Now

Refine Your Search

technical support specialist jobs in seaham, dur

Technical Support Specialist (Hybrid)

PAT Tester

Legionella Risk Assessor

IT Support Specialist

Technical Services Manager - The Bridges Shopping Centre, Sunderland

Mobile Wheel Alignment Technician - Commercial Vehicles

Fixed Term Progression Coach (2025/LM106)

VacancyTitle: Water Quality Technical Specialist

Business Development Manager

Progression Coach (2025/LM111)

Product Support Specialist (Sage Intacct)

Junior Product Specialist (m/w/d)

Applied AI Engineer – Prompting & Evaluation

Incident Manager

AEO & SEO Content Specialist

Senior Accessibility Specialist

HOC - Land Based - Plants, Environment & Adults (2025/LD100)

Crime in Prison Coordinator

Street Lighting Electrician

Technical Support Manager (Hybrid)

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