Customer care team leader Work, Jobs in Selsdon, Gtl (with Salaries)

Academy Operations Team Leader
Riverside Consultancy —Epsom
- £45,000 - £47,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Communication skills
Quick apply
4d
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Retail Team Leader
Brindisa Ltd —London
- £32,260 a year
- Full-time
- Sales
- In-person
- Employee assistance programme
- Employee discount
Quick apply
2d
Canvassing Team Manager – Milk & More- Residential
Milk & More —Hanworth
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Annual leave
- Employee discount
Quick apply
Team Lead - US Operations
Lendable —London
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Supervising experience
- Work from home
- Referral programme
Customer Engagement Lead
RHP —Teddington
- £38,062 a year
- Full-time
- Project management
- IT
- Communication skills
- Annual leave
14d
Team and Customer Experience Manager
House of CB —London
- £15.75 - £20.19 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
- Employee discount
Quick apply
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
Service Lead, Settlement and Insights
Elexon —London
- Up to £69,550 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Member Services Team Leader
Royal College of General Practitioners —London
- £41,788.54 a year
- Full-time
- Hybrid work
- Patient care
4d
Team Leader - Band D - Local Support Services - Counter Terrorism Policing HQ
Metropolitan Police —West Brompton
- £37,510 - £40,519 a year
- Full-time
- Hybrid work
- Customer service
- English
- Organisational skills
Front Office Team Leader - Art'otel
Battersea Academy for Skills & Employment —London
- £14.89 an hour
- Full-time
- Microsoft Office
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
3d
E-Commerce Team Leader
F5 —London
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Business development
Quick apply
Key Accounts Sales Support & Supply Chain / CSL Team leader
ADM —London
- Team management
- Business
- Communication skills
Lead Generation Coordinator
Russell Publishing —Brasted
- Up to £25,000 a year
- Hybrid work
- Microsoft Excel
- In-person
- Communication skills
- Free parking
- Work from home
8h
Arrivals - Team Leader
WHSmith Group —Horley
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
2d
Arrivals - Team Leader
WHSmith Travel —Horley
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
2d
Lead General Merchandise Manager
Sainsbury's —Warlingham
- From £36,250 a year
- Management
- Leadership
- Employee discount
LEAD BRAND AMBASSADOR & RETAIL TEAM LEADER
SJ9 Events —London
- £3,750 - £5,750 a month
- Weekend availability
- Microsoft Excel
- Sales
- Hair styling
Quick apply
Front Office Team Leader
AccorHotel —London
- £15.26 an hour
- Full-time
- Hotel
- Employee discount
- Referral programme
Quick apply
1d

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customer care team leader jobs near selsdon, gtl

Academy Operations Team Leader

Riverside Consultancy
Epsom

Quick apply

Job details

Full-time
£45,000 - £47,000 a year
4 days ago

Qualifications

Management
Customer service
Communication skills

Full job description

Job Advert

Academy Operations Team Leader

AGA Performance is seeking an Operations Team Leader to join the Toyota (GB) Training Academy, based in Burgh Heath, Epsom.

This is an exciting opportunity for an experienced people leader with a passion for delivering exceptional customer service, enhancing operational excellence, and using data-driven insights to support business decisions within one of the world's most respected automotive brands.

About AGA Performance

AGA Performance is an ISO-accredited Learning & Development consultancy with over 35 years of experience delivering innovative, high-quality solutions to the automotive industry. They work in close partnership with Toyota (GB) to support the development of its retailer network through the design and delivery of exceptional learning and development programmes. Joining AGA Performance means becoming part of a collaborative and supportive team where curiosity, continuous improvement and exceptional service are at the heart of everything we do.

About Toyota (GB)

Toyota (GB) is the national sales and marketing company for Toyota and Lexus in the UK. Recognised as one of the Sunday Times Top 100 Companies to Work For, Toyota is committed to innovation, quality, and delivering an exceptional customer experience.

The Role

This is a fantastic opportunity for an experienced leader who thrives on developing people, using data to inform decisions, enhancing processes, and identifying opportunities to improve operational performance.

As Academy Operations Team Leader, you will be the driving force behind the smooth running of the Academy and the delivery of an outstanding customer experience, with every process, interaction, and decision reflecting Toyota's commitment to excellence. You will lead a small, dedicated support team, shape operational standards, analyse performance data, and work closely with senior stakeholders across Toyota GB, Toyota Motor Europe and the wider network.

If you love improving systems, searching for continuous improvement opportunities and motivating people, this is the job for you!

Your key responsibilities will be to:

Lead, Inspire & Develop

Line manage the Academy Support Team, creating a positive, inclusive and high-performance culture
Provide coaching, development and regular performance reviews
Act as the first point of contact for day-to-day team queries, ensuring clarity, confidence and support.

Drive Operational Excellence

Oversee the smooth running of Academy operations in line with service level agreements
Maintain and improve SOPs to ensure consistency, compliance and efficiency
Identify opportunities to streamline processes, automate tasks and enhance the Academy’s ability to self-serve Use

Data to Shape Decisions

Conduct proactive data analysis to identify trends, risks and opportunities.
Produce monthly KPI reports and provide recommendations that support business objectives
Investigate data from multiple business areas to support program improvement and operational change.

Collaborate & Influence

Working closely with Toyota GB Academy management, the Training Team Leader and other stakeholders to ensure seamless service delivery
Attend stakeholder meetings and represent the Academy with professionalism and confidence.
Maintain awareness of wider organisational priorities to ensure scheduling, demand planning and licensing activity is timely and commercially aligned.

Champion Customer Experience

Role-model customer-centric behaviours in every interaction
Ensure the Academy delivers a consistent, high-quality service to Toyota centres, suppliers and internal teams
Escalate issues appropriately to protect service levels and contractual commitments

About You

You will thrive in this role if you are:

A confident, supportive people leader with experience developing high-performing teams
Exceptionally organised, proactive and able to juggle multiple priorities with ease
Curious, analytical and comfortable interpreting data to make recommendations
A natural collaborator who builds strong relationships across departments and levels
Client-focused, commercially aware and committed to continuous improvement
Agile, adaptable and energised by change
A clear communicator with strong influencing skills and a solutions-focused mindset Essential Requirements
Proven line management experience
Strong organisational, problem-solving and communication skills
Experience analysing and interpreting data to inform decisions
Ability to delegate effectively and manage team workload
Confidence, curiosity and a proactive approach to improvement
Ability to work collaboratively with multiple stakeholders
Client-focused mindset with a drive for continuous improvement

What’s On Offer

Salary between £45,000 and £47,000 DOE per annum

Performance bonus

24 days holiday + Bank Holidays

Hybrid working: three days per week based at the Burgh Heath Academy and two days working from home.

Ongoing career development and support

The chance to work with one of the world’s most respected automotive brands

A collaborative and supportive working environment where your ideas can make a real difference.

Shortlisted applicants will be invited to attend an Assessment Centre prior to a final stage interview.

Our Process

When applying, please include a full current CV. Once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control, and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress.

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Refine Your Search

customer care team leader jobs in selsdon, gtl

Academy Operations Team Leader

Contact Centre Team Leader

Retail Team Leader

Canvassing Team Manager – Milk & More- Residential

Team Lead - US Operations

Customer Engagement Lead

Team and Customer Experience Manager

Customer Support Team Lead

Service Lead, Settlement and Insights

Member Services Team Leader

Team Leader - Band D - Local Support Services - Counter Terrorism Policing HQ

Front Office Team Leader - Art'otel

E-Commerce Team Leader

Key Accounts Sales Support & Supply Chain / CSL Team leader

Lead Generation Coordinator

Arrivals - Team Leader

Arrivals - Team Leader

Lead General Merchandise Manager

LEAD BRAND AMBASSADOR & RETAIL TEAM LEADER

Front Office Team Leader

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