Customer service manager Work, Jobs in Sheepscar, Dur (with Salaries)

Store Manager
Hotel Chocolat —Durham
- Microsoft Word
- Customer service
- Computer literacy
- Employee discount
Customer Service Manager
RG Distributors Limited Trading as Ecatering —Seaham
- £40,000 - £45,000 a year
- Full-time
- CRM software
- ERP systems
- Data analysis skills
- Free parking
Quick apply
2h
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Stockton-on-Tees
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
Customer Service Manager
IWG —Newcastle upon Tyne
- Up to £40,000 a year
- Customer service
- Team management
- Guest services
14d
Customer Service Manager
International Workplace Group plc —Newcastle upon Tyne
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
Courier Manager
William Smith Group 1832 —Barnard Castle
- £38,000 - £47,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Employee assistance programme
Quick apply
Customer Service Manager
B&M Retail —Washington
- Weekend availability
- Team management
- Cash handling
- Leadership
- Employee discount
6d
Customer Experience Director
Thirteen —Middlesbrough
- £108,990 a year
- Continuous improvement
- Leadership
- Annual leave
5d
Service Manager
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Contracts
- Annual leave
Quick apply
14d
Multi-Site Nightclub General Manager
ChachaBuchi/Howlers/SocialClub —Newcastle upon Tyne
- £45,000 - £50,000 a year
- Full-time
- Recruiting
- In-person
- Training & development
- Employee discount
Quick apply
Hotel - Duty Manager
Premier Inn —Stockton-On-Tees
- Up to £13.86 an hour
- Part-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
9d
Project Manager
Avove —Durham
- Full-time
- Project management
- Mentoring
- Construction experience
- Employee assistance programme
Quick apply
Property Manager
CW Lettings —Darlington
- £25,000 - £27,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
Quick apply
13d
SPAR Willington - Assistant Store Manager
James Hall & Co Ltd —Willington
- Full-time
- Customer service
- Supervising experience
- Conflict management
- Employee discount
- Life insurance
Quick apply
Branch Manager Designate
Screwfix —Durham
- Up to £34,000 a year
- Full-time
- Retail management
- Annual leave
- Employee discount
8d
Senior Project Manager
Avove —Durham
- Full-time
- Management
- Project management
- Mentoring
- Employee assistance programme
Quick apply
Operations Manager
Cornmill Shopping Centre —Darlington
- £26,000 - £35,000 a year
- Weekend availability
- Management
- In-person
- Communication skills
- Free parking
Quick apply
Assistant Store Manager
Matalan —Durham
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
TSG —Gateshead
- £45,000 - £50,000 a year
- Travel
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
7d

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customer service manager jobs near sheepscar, dur

Store Manager

Hotel Chocolat -
Durham

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Job details

Benefits

Employee discount

Qualifications

Microsoft Word
Stakeholder collaboration
Customer service
Computer literacy
Stakeholder liaison
Performance management
Retail team management
Profit & loss
Store management
Organisational skills
Retail experience
Training & development
Retail management
Team motivation leadership
Communication skills

Full job description

Job Introduction

We’re looking for a Store Manager who is a confident leader with natural people-focussed management skills - someone passionate, curious, customer obsessed, and of course a chocolate lover!

Ideally you will have experience in food and beverage, hospitality, or a premium retailer. Are you ready to join Hotel Chocolat’s exciting and ongoing journey as the UK’s favourite premium chocolate brand?

As the Store Manager, you will hold overall accountability and responsibility for managing your store: driving profitable sales and meeting KPIs and completing all operational tasks including Health and Safety and HR processes and procedures. You will regularly collaborate with your District Manager, Support Functions and Store Managers, working together and supporting each other as one team, towards a shared goal and vision for Hotel Chocolat.

Resilient and adaptable to work under pressure, you will lead from the front to coach and develop your team to achieve your stores objectives as our business continues to evolve.

Commercially focussed, you’ll consistently drive KPIs and performance in store, motivating your team to achieve targets and deliver our premium shopping experience to every customer, every day. Sharing your expert knowledge as a brand ambassador, you will train, support and coach your team to be the best in class.

Working with pride, you are a resourceful, presentable and self-motivated, always making the right decisions for your store. And lastly, People are the reason you are in retail - you thrive off building and maintaining excellent relationships with your customers and stakeholders with your infectious communication style.

What you bring to Hotel Chocolat:

A current role or background working in a hospitality or café environment or premium high street retailer delivering an excellent customer experience.
Demonstrable experience of full P&L responsibility.
Commercial Awareness to make sound decisions to benefit the store’s business.
Strong communication skills with an ability to flex your communication style as needed.
Teamwork: you can work autonomously and collaboratively with your team effortlessly.
Effective decision-making and problem-solving skills.
Reliable, with effective time keeping and organisational skills.
Goal-oriented with a focus on driving your own performance, demonstrating a continuous improvement mindset.
IT literate with a good understanding of Microsoft Excel, Word and Outlook.

In return for going the extra mile every day, we’ll offer you:

A competitive salary.
Incentives based on performance.
50% unlimited staff discount to treat yourself and your friends and family.
70% discount off a stay in our Hotel in St Lucia.
A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression.

About Us

We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser™ and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 150 stores across the UK and continue to grow across categories, channels, and territories.

Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.

To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html

Apply Now

Refine Your Search

customer service manager jobs in sheepscar, dur

Store Manager

Customer Service Manager

Area Manager, Customer Fulfillment

Customer Service Manager

Customer Service Manager

Courier Manager

Customer Service Manager

Customer Experience Director

Service Manager

Multi-Site Nightclub General Manager

Hotel - Duty Manager

Customer Success Manager

Project Manager

Property Manager

SPAR Willington - Assistant Store Manager

Branch Manager Designate

Senior Project Manager

Operations Manager

Assistant Store Manager

Customer Success Manager

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