Client support coordinator Work, Jobs in Sheffield, Eng (with Salaries)

Client Support Coordinator
Harper James —Sheffield
- £30,000 - £35,000 a year
- Hybrid work
- CRM software
- Business development
- Analysis skills
Quick apply
2d
Customer Support Coordinator
Places for People —Sheffield
- £25,441 a year
- IT
- Annual leave
- Employee discount
Administration Assistant
Catherall Developments Ltd —Sheffield
- £25,000 - £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Care Coordinator/Scheduler
Visiting Angels South Yorkshire —Sheffield
- £30,000 a year
- Full-time
- In-person
- Care plans
- Leadership
- Sick pay
Quick apply
2d
Care Coordinator
Cera Care —Sheffield
- £27,000 a year
- Employee assistance programme
- Employee discount
Immigration Coordinator
Fragomen —Sheffield
- Full-time
- Hybrid work
- Microsoft Word
- Word processing
- Administrative experience
- Annual leave
- Employee assistance programme
Planning and Support Coordinator (Administration)
Horbury Property Services Ltd —Rotherham
- £23,500 - £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
3d
Immigration Coordinator - Fixed Term Contract - 6 and 12 months
Fragomen —Sheffield
- Full-time
- Hybrid work
- Microsoft Word
- Word processing
- Administrative experience
- Annual leave
- Employee assistance programme
Care Coordinator
Lotus Home Care —Rotherham
- £30,000 a year
- Weekend availability
- Customer service
- IT
- Typing
Quick apply
9d
Property Administrator / Property Accounts Coordinator (Part-Time)
Commercial Property Rotherham —Rotherham
- £26,000 - £32,000 a year
- Part-time
- Data entry
- In-person
- Communication skills
Quick apply
13d
School Operations Coordinator
Chesterfield College —Chesterfield
- £28,004 - £30,587 a year
- Full-time
- English
- Administrative experience
- Analysis skills
- Annual leave
- Employee assistance programme
6d
Sales & Account Coordinator
Fulcrum Utility Services —Sheffield
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Annual leave
19h
Operations Coordinator
Evermax Ltd —Doncaster
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
Quick apply
Care Coordinator
Avanti Homecare —Ripley
- £28,700 a year
- Full-time
- Microsoft Office
- Travel
- IT
Quick apply
Customer Experience and Feedback Coordinator
Chesterfield College —Chesterfield
- £28,004 - £30,586 a year
- Full-time
- Customer service
- Administrative experience
- Annual leave
7d
Care Coordinator - Barnsley
Kensa Health —Barnsley
- £28,119 a year
- Weekend availability
- Microsoft Office
- Travel
- Annual leave
Quick apply
3d
Streetworks Coordinator
Doocey Group —Sheffield
- Full-time
- Civil engineering
13d
HR Operations Advisor
Fragomen —Sheffield
- Full-time
- Hybrid work
- Microsoft Excel
- Human resources
- Organisational skills
- Annual leave
- Employee assistance programme
3d
Partnerships and Engagement Coordinator
Chesterfield College —Chesterfield
- £25,672 - £30,587 a year
- Full-time
- Annual leave
3h
Transport Coordinator
Panel Hub UK —Hyde
- Up to £30,000 a year
- Full-time
- Analysis skills
- In-person
- Phone etiquette
- Free parking
Quick apply

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client support coordinator jobs near sheffield, eng

Client Support Coordinator

Harper James -
Sheffield

Quick apply

Job details

£30,000 - £35,000 a year
2 days ago

Benefits

Discounted gym membership
Car scheme

Qualifications

CRM software
Business development
Analysis skills
Organisational skills
HubSpot
Communication skills

Full job description

Client Support Coordinator

Location: Sheffield – Hybrid with a possibility of remote

Reporting line: You will report directly to our Client Operations Manager, ensuring alignment with firm wide goals and priorities.

Salary : £30-£35k depending on experience

About the Role

We are seeking an experienced and proactive Client Support Coordinator to oversee and enhance the firm’s client service delivery within our Client Operations function. This is a senior operational role, acting as the key escalation point for complex client matters and leading the day-to-day coordination of the Client Support Unit. You will bridge operational delivery and strategic service improvement, ensuring high standards of client care, data integrity, and efficiency across all client-facing processes. You will work closely with fee earners, Account Managers, Compliance, Accounts, Business Development and Marketing to ensure our client experience remains consistent, responsive and aligned with firm values.

What You Will Be Doing

You will play a central role in safeguarding and strengthening the firm’s client support operations. Your responsibilities will include:

Overseeing day-to-day client support activity, ensuring inbox triage, ticket management and query resolution are handled efficiently and professionally.
Acting as the senior escalation point for complex queries and minor complaints, ensuring timely and effective resolution.
Safeguarding HubSpot data integrity, including accurate association of finance and fee earner communications, maintaining workflow accuracy and ensuring reliable client records.
Managing plan renewals, closures and billing accuracy, ensuring data, rates and plan information remain aligned across systems.
Leading the operational management of Extend plans, including manual usage reconciliation, renewal and pricing support, tier changes and workflow updates.
Providing reporting support for client activity and plan performance, including legacy reporting requirements for specific Extend clients.
Liaising closely with Accounts, fee earners and Account Managers to resolve billing queries, reconcile data and maintain operational accuracy.
Monitoring service metrics and identifying opportunities to streamline processes and reduce manual workload.
Line managing and supporting junior team members to maintain service quality and consistency.

About Harper James

Harper James is a full-service commercial law firm designed specifically to support ambitious SMEs. Our unique subscription-based model is redefining how legal services are delivered, making high-quality legal support more accessible, transparent and commercially aligned. We have grown rapidly and recently secured private equity backing from LDC to support our next phase of expansion. This is an exciting time to join a firm that is leading innovation within legal services.

What We Are Looking For

We are looking for someone who combines operational oversight with a strong client service mindset and the confidence to engage senior stakeholders.

You will ideally have:

At least three years’ experience in client services, legal operations or business support within a legal or professional services environment.
Experience managing complex client escalations and service delivery workflows.
Strong working knowledge of CRM systems, ideally HubSpot, and operational reporting tools.
Experience producing and interpreting service performance data.
Proven ability to create or refine SOPs and training documentation.
Excellent written and verbal communication skills, with confidence working alongside senior stakeholders.
Strong organisational skills and the ability to prioritise and make sound decisions independently. Skills and Attributes
Calm and professional under pressure.

• Accountable for service quality and client outcomes. • Strong analytical mindset with a focus on improvement.

Confident leading and mentoring others.
Collaborative and able to build relationships across departments.
Proactive and solutions-focused.
Committed to confidentiality, professionalism and integrity.

The bottom Line

An opportunity to play an important part in the next phase of growth for a law firm leading innovation within legal services.
An environment with no politics, no bureaucracy, working with a passionate, supportive and dedicated team who all play a fundamental part in the success and continued growth of the business.
33 days holiday, including public holidays.
Option to buy up to 5 holiday days a year.
Private Healthcare
Death in service benefit.
Access to our electric car scheme
Discounted gym memberships, access to retailer discounts, team socials and more!

NO AGENCIES PLEASE

Quick apply

Refine Your Search

client support coordinator jobs in sheffield, eng

Client Support Coordinator

Customer Support Coordinator

Administration Assistant

Care Coordinator/Scheduler

Care Coordinator

Immigration Coordinator

Planning and Support Coordinator (Administration)

Immigration Coordinator - Fixed Term Contract - 6 and 12 months

Care Coordinator

Property Administrator / Property Accounts Coordinator (Part-Time)

School Operations Coordinator

Sales & Account Coordinator

Operations Coordinator

Care Coordinator

Customer Experience and Feedback Coordinator

Care Coordinator - Barnsley

Streetworks Coordinator

HR Operations Advisor

Partnerships and Engagement Coordinator

Transport Coordinator

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