Customer care manager Work, Jobs in Sheffield, Eng (with Salaries)

Bershka Sheffield Deputy Manager
INDITEX —Sheffield
- Full-time
- Leadership
Quick apply
9d
CSR Lead
Thompson Commercials Ltd —Sheffield
- From £35,000 a year
- Full-time
- CRM software
- Customer service
- Maintenance
- Employee assistance programme
Quick apply
2d
Deputy Manager Stradivarius
INDITEX —Sheffield
- Full-time
- Leadership
- Employee discount
Quick apply
3d
Customer Success Manager
Tes Global —Sheffield
- Full-time
- Hybrid work
- IT
- In-person
- School
- Annual leave
- Employee assistance programme
Quick apply
Counter Manager - Meadowhall
Benefit Cosmetics UK —Meadowhall
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Referral programme
Marketing Manager
Bluetree Group —Rotherham
- £40,000 - £48,000 a year
- Full-time
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
CQC Registered Manager (Domiciliary Care)
Optimum Healthcare —Sheffield
- £40,000 - £50,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Employee discount
Quick apply
11d
Assistant National Sales Training Manager
Pulse and Cocktails —Rotherham
- From £12.71 an hour
- Full-time
- Sales
- Driving
- Travel
- Free parking
- Employee discount
Quick apply
Building Services Manager
Urbanbubble —Sheffield
- £36,000 - £44,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
Quick apply
4d
Head of Service Delivery
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
10d
Main - Team Leader
WHSmith Travel —Sheffield
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Team Leader Housing
Sheffield City Council —Sheffield
- £38,220 - £41,771 a year
- Hybrid work
- Supervising experience
- Communication skills
- Annual leave
8d
Assistant Manager - Mansfield
BoyleSports —Mansfield
- £13.20 an hour
Quick apply
Production Shift Manager
Butternut Box —Worksop
- 8 hour shift
- Analysis skills
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
Duty Manager
The Scotsmans Pack —Hathersage
- £32,000 - £34,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Store discount
Quick apply
14d
Business Manager
Vertu Motors —Chesterfield
- £35,000 - £50,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Sales Manager
MCR Property Group Ltd —Sheffield
- £45,000 - £50,000 a year
- CRM software
- Sales
- Organisational skills
Quick apply
Commercial Manager
Joseph Ash —Chesterfield
- £45,000 - £50,000 a year
- Civil engineering
- Sales
- Business development
- Employee assistance programme
Quick apply
7d
Client Relationship Manager
Touchstone Education —Doncaster
- £30,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
17h
Floor Manager
B&M Retail —Sheffield
- Weekend availability
- Hospitality
- Team management
- Organisational skills
- Employee discount

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Bershka Sheffield Deputy Manager

INDITEX -
Sheffield

Quick apply

Job details

Full-time
9 days ago

Qualifications

Leadership

Full job description

BERSHKA DEPUTY MANAGER

Reporting to:

General Manager

Purpose of the role:

As a Bershka Deputy Manager, you are the General Manager’s right hand and a key driver of store performance. You will lead with ownership, pace and calm, supporting the GM to deliver strong commercial results, excellent customer experience, and a positive, inclusive store culture.

You will operate at a high level across commercial, people, operations and customer priorities. Alongside the GM, you will ensure standards, routines and results remain consistent.

What to expect:

Thrive in an environment where priorities can change daily (trading patterns, deliveries, operational issues, people challenges).
Are comfortable being hands-on and accountable: noticing issues early and taking action quickly.
Balance customer experience, team wellbeing and performance without losing pace.
Lead through pressure (incidents, staffing gaps, high delivery volume, peak trading) while remaining calm, fair and decisive.
Build routines that support consistency, while adapting continuously: agility is essential.

Key accountabilities

Commercial leadership & agility

Support the GM and be responsible to deliver sales, productivity and profitability through clear priorities and daily follow-through.
Use KPIs and store insight to identify opportunities and implement actions at pace.
Take ownership of agreed commercial actions (e.g., conversion focus, peak planning, floor deployment) and track progress.
Support commercial launches and ensure merchandising reflects best sellers, trends and customer demand in real time.
Stay close to competitors and trends and share clear insights with the GM and wider team.

Visual standards & brand DNA

Lead by example to deliver consistent visual standards and fast floor execution.
Keep areas of ownership customer-ready, trend-led and aligned to Bershka DNA every day.
Support the GM to maintain a positive store environment and strong shop floor standard.
Help ensure a smooth customer journey (floor flow, fitting rooms, queue management), especially during peak trade.

Stock flow, replenishment & operational excellence

Support daily stock flow and replenishment routines to ensure availability on the floor.
Maintain an organised stockroom and support routines that enable speed, accuracy and efficiency.
Deliver consistent standards across Security and shrinkage; Cash desk procedures and cash management; Health & Safety and compliance.
Maintain high cleaning and presentation standards and act quickly on issues.
Report maintenance issues and follow up consistently, keeping the GM informed on progress.

Inclusive people leadership, performance & development

Lead from the floor, building engagement through visibility, clarity and consistent standards.
Communicate clearly and respectfully, adapting to different communication styles and needs.
Give regular feedback and recognition; address issues early and fairly, escalating appropriately when required.
Support recruitment in an inclusive and consistent way, hiring for behaviours, values and capability.
Coach and develop team members and supervisors through daily routines and in-the-moment feedback.
Support succession planning by identifying potential early and helping people progress through structured development.
Contribute to fair, timely performance conversations and support ER processes in line with policy, partnering with the GM/HR when needed.

Workforce planning & time management

Support the planning and delivery of the hours budget, rotas and productivity targets, and take timely action when anything is off track
Help build rotas and daily plans that reflect trading patterns, deliveries, visuals and operational priorities.
Monitor performance on shift (e.g., queues, replenishment, productivity/cash-unit) and take corrective action quickly.

Customer experience leadership

Maintain service standards and coach customer behaviours in the moment.
Support a fast, friendly and engaging customer journey during peak and recovery periods.
Use observation and customer feedback to improve experience, not just enforce process.

Skills & behaviours.

Ownership: takes responsibility, follows through, and moves quickly into solutions.
Emotional intelligence: approachable, self-aware and able to lead with care and clarity.
Calm under pressure: steady, fair and decisive in peak trading and disruption.
Adaptability: responds quickly to change and keeps the team aligned.
People development: coaches others and supports progression opportunities.
Values & integrity: ethical, respectful, consistent; builds trust through actions.
Commercial and trend awareness: customer-led, curious and decisive.

Experience & qualifications

Experience in a fast-paced, high-volume retail environment (supervisory/management level).
Strong commercial awareness and confidence taking action on the shop floor.
Proven ability to lead teams, coach performance and maintain standards.
Strong operational discipline (stock, shrinkage, cash, compliance).
Passion for fashion and awareness of trends and competitors.

Inclusion & accessibility

We’re committed to creating an inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds, identities and lived experiences. If you need adjustments at any stage of the recruitment process, we’ll work with you to support you.

INDINDITEXSM

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Refine Your Search

customer care manager jobs in sheffield, eng

Bershka Sheffield Deputy Manager

CSR Lead

Deputy Manager Stradivarius

Customer Success Manager

Counter Manager - Meadowhall

Marketing Manager

CQC Registered Manager (Domiciliary Care)

Assistant National Sales Training Manager

Building Services Manager

Head of Service Delivery

Main - Team Leader

Team Leader Housing

Assistant Manager - Mansfield

Production Shift Manager

Duty Manager

Business Manager

Sales Manager

Commercial Manager

Client Relationship Manager

Floor Manager

I want to receive the latest job alerts for customer care manager in sheffield, eng

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