Customer experience specialist Work, Jobs in Sheffield, Eng (with Salaries)

Onboarding Specialist
Tes Global —Sheffield
- £26,599 a year
- Full-time
- Microsoft Excel
- Organisational skills
Quick apply
Customer Service Advisor
SunbeltRentals —Chesterfield
- £30,000 a year
- Sales
- Customer service
- Computer literacy
- Employee assistance programme
Quick apply
5d
Lead Salesforce Implementation Specialist
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- IT
- Leadership
- Employee discount
- Referral programme
Quick apply
12d
Salesforce Implementation Specialist
UniHomes —Sheffield
- £60,000 - £75,000 a year
- Full-time
- Salesforce
- AWS
- AI
- Employee discount
- Referral programme
Quick apply
12d
Mobile Device Refurbishment Operative
WJD REPAIRS LIMITED —Doncaster
- £24,785 a year
- Full-time
- In-person
Quick apply
11d
Access Co-ordinator
University of Sheffield —Sheffield
- £27,319 - £33,951 a year
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
Customer Success Manager
Everfield —Sheffield
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Time management
- Flexible schedule
Rapid Response Customer Service Representative
FMG —Huddersfield
- £29,741.59 a year
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
Application Support Specialist
Corpay —Sheffield
- Full-time
- Organisational skills
- Time management
- Life insurance
9d
Cancer Information and Support Coordinator
Weston park cancer charity —Sheffield
- £22,575.20 - £25,396.80 a year
- Part-time
- Presentation skills
- In-person
- Communication skills
- Sick pay
Quick apply
4d
Customer Service Assistant/Office Admin
Jenkinson Marshall & Co. Ltd. —Sheffield
- From £12.71 an hour
- Part-time
- Customer service
- Microsoft Office
- Travel
- Free parking
Quick apply
4d
Service Advisor
Rainworth Skoda, Sheffield —Sheffield
- Full-time
- Customer service
- Cash handling
- Communication skills
- Free parking
- Employee discount
Quick apply
4d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Sheffield
- Temporary
- Customer service
RMS Coordinator
Sheffield City Council —Sheffield
- £30,024 - £32,597 a year
- Temporary
- Maintenance
- Organisational skills
- IT
9d
IT Service Desk Analyst
DFS —Doncaster
- Analysis skills
- Computer networking
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
8d
Deputy Manager
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- Part-time
10d
Business Development Executive
Dawsongroup —Sutton-In-Ashfield
- Full-time
- Sales
- Business development
- Travel
Quick apply
Sales Trainee
UK Plumbing Supplies Limited —Sheffield
- £30,500 a year
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
2d
Bookings Team Lead
Spire Healthcare —Sheffield
- Full-time
- Annual leave
Operational Support Officer
HM Courts & Tribunal Service —Sheffield
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
12d

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customer experience specialist jobs near sheffield, eng

Onboarding Specialist

Tes Global -
Sheffield

Quick apply

Job details

Full-time
£26,599 a year

Qualifications

Microsoft Excel
Organisational skills

Full job description

Job Title: Onboarding Specialist
Working Pattern: Hybrid – Includes 3 days a week on site each week
Contract Type: Full time, permanent

Role overview:
We are looking for an Onboarding Specialist for our Payroll, HR and budget planning software, whose role is to proactively assist new and existing customers of all levels with onboarding, product training and ongoing integration queries. The role entails effectively set-up and supporting customers on how to effectively complete their ongoing payroll, HR and budget management using our EduPay and BPS solutions, understand their requirements and working with the customer to identify appropriate solutions.

Key responsibilities:

Ensure all SLAs are met including but not limited to set up procedures, parallel runs and onboarding admin related to new client set ups for our Payroll, HR and budget planning systems.
Deliver high quality setups and administration for clients, with strong use of the Edupay and BPS software.
Complete accurate parallel runs, identifying issues before they arise and correcting data where appropriate.
Have excellent Microsoft excel skills, being able to manage large volumes of data administration in a professional and confidential manner
Provide client implementation calls including but not limited to; gathering requirements for the effect set up of the BPS and Edupay to ensure smooth onboarding, give a clear outline of the onboarding process to the client, set expectations around time frames and data submissions, and deliver introductory system training.
Proactivity work as part of a team to follow up with clients where outstanding data is required, effectively reset expectations with clients where this creates delays to Go Live.
Provide full detailed product training at the point of Go Live (access) to clients to ensure functionality and understanding of the Edupay and BPS products post sale.
Work effectively as a team to ensure all customers are onboarded as effectively as possible, whilst delivering exceptional customer service.
Review customer complaints and concerns and seek to improve the customer experience.
Deliver consistently against a clear set of objectives and KPI’s relating to both to personal delivery (productivity) and team delivery of customer interactions (NPS).
Demonstrate high levels of engagement and passion about all products and an ability to translate this to all our customers.

What will you need to succeed?

Experience:

Drive and motivation to work in a fast-paced environment with minimum supervision.
Ability to learn quickly and adapt to change as new products are introduced alongside new ways of working.
Ability to communicate effectively to a diverse range of customer types (i.e., senior management, middle management, and product users), using a range of communication channels.
Must be an excellent communicator both verbally and written with great presentational attributes.
Problem solving skills for resolving complaints and complex queries.
Excellent organisational skills for managing multiple customers simultaneously and prioritise workload.
Strong interpersonal skills including effective questioning and listening skills.
Aptitude in using software products of varying complexity.

Quick apply

Refine Your Search

customer experience specialist jobs in sheffield, eng

Onboarding Specialist

Customer Service Advisor

Lead Salesforce Implementation Specialist

Salesforce Implementation Specialist

Mobile Device Refurbishment Operative

Access Co-ordinator

Customer Success Manager

Rapid Response Customer Service Representative

Application Support Specialist

Cancer Information and Support Coordinator

Customer Service Assistant/Office Admin

Service Advisor

Specialist: Full-Time, Part-Time, and Part-Time Temporary

RMS Coordinator

IT Service Desk Analyst

Deputy Manager

Business Development Executive

Sales Trainee

Bookings Team Lead

Operational Support Officer

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