customer services manager Work, Jobs in sheffield, eng (with Salaries)

Customer Success Manager
Tes Global —Sheffield
- Full-time
- Hybrid work
- IT
- In-person
- School
- Annual leave
- Employee assistance programme
Quick apply
Customer Delivery Manager
Computacenter —Sheffield
- Analysis skills
- IT
- Leadership
14d
Bershka Sheffield Deputy Manager
INDITEX —Sheffield
- Full-time
- Leadership
Quick apply
2d
Facilities Manager
Sheffield City Council —Sheffield
- £42,839 - £46,142 a year
- Hospitality
- Customer service
- Microsoft Office
20h
Team Leader Housing
Sheffield City Council —Sheffield
- £38,220 - £41,771 a year
- Hybrid work
- Supervising experience
- Communication skills
- Annual leave
1d
Head of B2C Sales
UniHomes —Sheffield
- £50,000 - £75,000 a year
- Weekend availability
- Leadership
- Employee discount
- Referral programme
Quick apply
Head of Customer Care
247 Home Furnishings —Huddersfield
- £65,000 - £75,000 a year
- Microsoft Excel
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Shop Manager
Extra Care —Sheffield
- £13.07 an hour
- Full-time
- Annual leave
- Employee assistance programme
9d
Main - Team Leader
WHSmith Travel —Sheffield
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
13d
Store Manager
Heron Foods —Sheffield
- £31,000 a year
- Full-time
- Customer service
- Retail management
Quick apply
Counter Manager - Meadowhall
Benefit Cosmetics UK —Meadowhall
- Weekend availability
- Management
- Sales
- Annual leave
- Referral programme
9d
Office Manager
GR groundwork’s & building services Ltd —Chesterfield
- £13 - £16 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Chesterfield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
8d
Sales Manager - Used Cars
Perrys Motor Sales Ltd —Chesterfield
- £40,000 a year
- Full-time
- Sales
- Employee discount
Sales Manager - Meadowhall
New Look —Sheffield
- Full-time
- Management
- Organisational skills
- Communication skills
- Employee discount
6d
Operations Manager (QSR Growth & Systems)
Imran’s —Sheffield
- From £42,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
22h
Subway Store Manager
Subway —Sheffield
- £13 - £15 an hour
- Full-time
- Management
- Customer service
- Supervising experience
- Store discount
- Employee discount
Quick apply
21h
Floor Manager
B&M Retail —Sheffield
- Weekend availability
- Hospitality
- Team management
- Organisational skills
- Employee discount
Sales Manager
MCR Property Group Ltd —Sheffield
- £45,000 - £50,000 a year
- CRM software
- Sales
- Organisational skills
Quick apply
7d
Front of Store Team Leader
The Felix Project —Sheffield
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Salesforce
14d

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Customer Success Manager

Tes Global -
Sheffield

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Qualifications

Change management
IT
Negotiation

Full job description

Job Title: Customer Success Manager
Location: Sheffield
Working Pattern: Hybrid, includes 3 days each week in the office
Contract Type: Full time, permanent

At Tes we are on a mission to power schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed. From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children.

With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years

Role overview
This is a dual-impact role requiring a blend of commercial strategy and product advocacy. You are responsible for the health, retention, and supporting the growth of a portfolio of customers. Unlike an Associate, you don’t just flag issues; you own the end-to-end resolution and revenue outcome.

You will act as the senior escalation point for support-related hurdles, ensuring that product success paves the way for commercial expansion. Your goal is to maximise Net Revenue Retention (NRR) by delivering a frictionless customer experience where "it just works" and "it adds value."

Key Responsibilities

Product Advocacy & Support Leadership
Senior Escalation Point: Act as the "Internal Voice of the Customer," bridging the gap between Support/Product and the client to unblock complex technical, product or operational hurdles.
Health Diagnostics: Beyond tracking usage, you will perform and/.or coordinate deep-dive "Account Health Audits," identifying systemic support trends or friction points that could threaten the renewal.
Value Architecting: Work with customers to review workflows, processes and integrations, ensuring our product is deeply embedded in the daily lives of their users, whilst creating opportunities for cross & upsell across the wider Tes eco-system
Proactive Support Strategy: Lead "Support-to-Success" handovers, ensuring that any support ticket trends are addressed through training or product education before they become churn risks.

2) Commercial Success & Revenue Growth
Full Lifecycle Ownership: Own or partner with sales (Key Strategic Accounts only) the commercial negotiation for renewals, moving from administrative tracking to closing high-value contracts.
Expansion Strategy: Identify, qualify, and close or partner with sales (Key Strategic Accounts only) expansion revenue (upsells/cross-sells). You are expected to grow the "Wallet Share" of your portfolio year-on-year.
Strategic Business Reviews (SBRs): Lead or partner with sales (Key Strategic Accounts only) high-stakes meetings with senior stakeholders to demonstrate ROI, linking technical stability to business outcomes.
Pipeline Accuracy: Maintain a rigorous, data-backed renewal and expansion forecast within Salesforce.

3) Service Excellence
Process Optimisation: Partner with customer service leaders to continually refine the onboarding and support-handover playbooks to reduce "Time-to-First-Value" and minimize support overhead.
Risk Management: Architect "Success Recovery Plans" for accounts with low adoption or high support-ticket volume.

What will you need to succeed?

Revenue & Growth Ownership
Owns a portfolio of accounts with specific Net Revenue Retention (NRR) targets. Independently manages the full renewal lifecycle and builds a qualified expansion pipeline in partnership with Sales Leads through multi-stakeholder discovery.

Value & Outcome Management
Conducts Quarterly Business Reviews (QBRs) that focus on ROI, not just usage. Bridges the gap between "what the product does" and "why it matters" for the customer's bottom line. Expert at identifying the root cause of customer dissatisfaction and mobilizing internal teams (Product, Engineering, Support) to solve it.

Relationship Management & Influence
Navigates organisational silos to connect with senior leaders, influencers & key users. Proficient in change management, helping customers internalize the product into their daily workflows. Confident in presenting ‘value realisation’ reports to C-Suite stakeholders and buyers and demonstrating ability to pivot from a contract negotiation to a technical troubleshooting session without losing credibility.

Data Driven Decision Making
Analyses behavioural patterns to predict churn months before a renewal date. Uses predictive health scores to prioritize account interventions that yield the highest commercial return.

What do you get in return?

25 days annual leave rising to 30
5% pension
State of the art offices
Access to a range of benefits via My Benefits World
Free eye care cover
Life Assurance
Cycle to Work Scheme
EAP (Employee assistance programme)
Quarterly Tes Socials
Access to an extensive Learning and Development menu

Who are Tes?
Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide.
Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools.
By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education.
For more information about Tes, visit: www.tes.com

Work Location: Hybrid remote in Sheffield S1 2JE

Quick apply

Refine Your Search

customer services manager jobs in sheffield, eng

Customer Success Manager

Customer Delivery Manager

Bershka Sheffield Deputy Manager

Facilities Manager

Team Leader Housing

Head of B2C Sales

Head of Customer Care

Shop Manager

Main - Team Leader

Store Manager

Counter Manager - Meadowhall

Office Manager

Area Manager, Customer Fulfillment

Sales Manager - Used Cars

Sales Manager - Meadowhall

Operations Manager (QSR Growth & Systems)

Subway Store Manager

Floor Manager

Sales Manager

Front of Store Team Leader

I want to receive the latest job alerts for customer services manager in sheffield, eng

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