Information technology specialist Work, Jobs in Sheffield (with Salaries)

Complex Product Support Associate
Tes Global —Sheffield
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Logistics and Fulfilment Specialist
Transaction Network Services —Sheffield
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
9d
Information Security Specialist II
SBS —Sheffield
- Hybrid work
- Communication skills
- Annual leave
Multimedia Specialist
EDClass —Sheffield
- From £26,250 a year
- Full-time
- Travel
- Communication skills
- School
- Employee assistance programme
Desktop Support Technician
Arnold Magnetic Technologies —Wales Bar
- £30,000 - £34,500 a year
- Weekend availability
- Travel
- In-person
- Communication skills
- Free parking
- Flexitime
Quick apply
5h
Operations Specialist I-III (UK)
Airspace —Sheffield
- £36,000 - £65,000 a year
- Remote
Quick apply
1d
Lead Process Excellence Specialist
Fragomen —Sheffield
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- AI
- Annual leave
- Employee assistance programme
1d
Head of Operations
Bluetree Group —Rotherham
- Up to £75,000 a year
- Full-time
- Continuous improvement
- Team management
- Quality control
- Free parking
- Annual leave
Quick apply
8d
Head of Data Management and Insight
Social Work England —Sheffield
- £63,526 - £65,924 a year
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
- Annual leave
- Life insurance
Pumping Solutions Technical Specialist
Yorkshire Water —Normanton
- £48,454 - £60,568 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
Associate Director - FM Operational Readiness
Turner & Townsend —Sheffield
- Full-time
- Management
- Business development
- No degree
Quick apply
Industrial Automation Specialist
DeterTecno Automation Systems Ltd. —Sheffield
- £45,000 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Continuous improvement
- Free parking
- Flexitime
Quick apply
3d
Domain Expert - Data Governance, Stewardship & Information Management
Methods Business and Digital Technology —Sheffield
- Full-time
- Hybrid work
- Azure
- Travel
- Employee assistance programme
Quick apply
IT Support Engineer (Operations)
Pell Frischmann —Wakefield
- Full-time
- Hybrid work
Professional Services Engineer (4th Line)
Millgate —Sheffield
- £55,000 - £60,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
Operational Administrator
NAPIT —Mansfield
- Microsoft Office
- Organisational skills
- Communication skills
- Free parking
- Annual leave
12d
CCTV Manager
Rotherham Metropolitan Borough Council —Rotherham
- £51,356 - £54,495 a year
- Full-time
- Budgeting
- Leadership
8d
Software Engineer
RWS Group —Sheffield
- Full-time
- Mentoring
- AI
- Communication skills
Event Planner/Digital Marketer
EDClass —Sheffield
- £30,000 a year
- Monday to Friday
- Analysis skills
- Travel
- Communication skills
- Employee assistance programme
Operations Systems Lead
Butternut Box —Worksop
- Full-time
- Continuous improvement
- Team management
- AI
- Free parking
- Employee discount
Quick apply

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Complex Product Support Associate

Tes Global -
Sheffield

Quick apply

Job details

Full-time
14 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Stakeholder collaboration
Client engagement
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Pre-sales
Help desk

Full job description

Job Title: Complex Product Support Associate (Pensions)
Working Pattern: Hybrid, includes 3 days each week in the office
Contract Type: Full time, permanent
Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.
Role overview:
Provide technical and operational support for complex products, to resolve product and usage issues including those where specialist knowledge is required, across stages of the customer lifecycle.
Key Responsibilities:

Provide technical and operational support to resolve product or usage issues, regardless of point in the product lifecycle (eg. pre-sales, onboarding, in-life support and value realisation, retention and offboarding.)
Includes direct customer engagement as well as specialist subject matter expert support across stages of the customer lifecycle (e.g. pre-sales, onboarding, in-life support, value realisation, retention and offboarding), as required
Maintain technical and operational expertise in relevant products, providing guidance and sharing knowledge and advising on configuration, product limitations and best practice, and contributing to Chapters as applicable
Surface insights and recurring issues to Product teams to support ongoing product-specific and broader ecosystem evolution

What will you need to succeed?
Technical Troubleshooting
A successful candidate will demonstrate strong problem-solving skills and the ability to investigate, diagnose and resolve product or user issues efficiently. They will be comfortable working with support tools, following logical troubleshooting processes and escalating issues with clear, actionable information when required.
Solution Engineering & Implementation Guidance
A successful candidate will demonstrate the ability to support customers through product configuration, onboarding and implementation activities. They will be confident guiding users on best practice and helping customers maximise value from the product.
Knowledge Management & Product Influence
A successful candidate will demonstrate a proactive approach to knowledge sharing and continuous improvement. They will be able to clearly document solutions, identify recurring customer challenges and contribute ideas that improve product adoption and the overall customer experience.
Communication & Commercial Awareness
A successful candidate will demonstrate excellent communication skills, with the ability to translate technical concepts into clear, customer-friendly language. They will build trust with customers by managing expectations effectively and delivering a positive support experience.
Cross-Functional Working
A successful candidate will demonstrate the ability to collaborate effectively with colleagues across Customer Success, Product and Technology teams. They will confidently communicate customer feedback, identify recurring issues and contribute to solutions that improve both product performance and customer outcomes.
Revenue & Growth
A successful candidate will understand the important role product support plays in customer satisfaction, retention and long-term success. They will be confident using their product expertise to support customer conversations, strengthen customer confidence and help customers realise maximum value from our solutions.

What do you get in return?

25 days annual leave rising to 30
5% pension
State of the art offices
Access to a range of benefits via My Benefits World
Free eye care cover
Life Assurance
Cycle to Work Scheme
EAP (Employee assistance programme)
Monthly Tes Socials
Access to an extensive Learning and Development menu

Quick apply

Refine Your Search

information technology specialist jobs in sheffield

Complex Product Support Associate

Logistics and Fulfilment Specialist

Information Security Specialist II

Multimedia Specialist

Desktop Support Technician

Operations Specialist I-III (UK)

Lead Process Excellence Specialist

Head of Operations

Head of Data Management and Insight

Pumping Solutions Technical Specialist

Associate Director - FM Operational Readiness

Industrial Automation Specialist

Domain Expert - Data Governance, Stewardship & Information Management

IT Support Engineer (Operations)

Professional Services Engineer (4th Line)

Operational Administrator

CCTV Manager

Software Engineer

Event Planner/Digital Marketer

Operations Systems Lead

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