Product specialist Work, Jobs in Shefford, Bdf (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Dunstable
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Free parking
- Profit sharing
Quick apply
12d
Junior Product Manager
Pharos Architectural Controls —Cambridge
- Part-time
- Hybrid work
- English
- Product management
- APIs
11d
Product Specialist Construction
Kramp GmbH —Biggleswade
- Sales
- Maintenance
- English
- Profit sharing
- Annual leave
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Cambridge
- Temporary
- Customer service
Process Specialist
Hexcel Corporation —Duxford
- £40,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
CAD Drawing Assistant
T Nevill & Co Ltd —Stevenage
- £26,500 a year
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Free parking
Quick apply
5d
Supply Chain Specialist
Bragg Life Sciences —Cambridge
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Computer literacy
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
5d
Customer Assistant
Lidl —Biggleswade
- £13.45 - £14.45 an hour
- Full-time
- Customer service
- Bakery
- Store discount
- Employee discount
3d
Travel Sales Consultant
Trailfinders —Cambridge
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Data Product Specialist
Roche —Welwyn
- Computer Science
- Master's degree
- SQL
Product & Pricing Coordinator
Brewers Decorator Centres —Hitchin
- Monday to Friday
- Microsoft Excel
- Travel
- Communication skills
- Employee assistance programme
4d
Insight Application Manager
Cambridge University Press & Assessment —Cambridge
- £38,300 - £53,600 a year
- Hybrid work
- English
- Teaching
- Annual leave
13d
Product Specialist Forest & Landscape
Kramp GmbH —Biggleswade
- English
- Communication skills
- Profit sharing
- Annual leave
Product Specialist - Ergotron
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
5d
Pet Portrait Embroidery Artist (Entry-level)
Lucy and Lola Shop —Cambridge
- £14 an hour
- Full-time
- No experience needed
- Warehouse experience
- Annual leave
Quick apply
Large Loss Specialist
Motor Insurers' Bureau —Milton Keynes
- £67,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- No degree
- Employee assistance programme
Trainee Account Manager
uRisk —Buntingford
- £24,000 a year
- Full-time
- No experience needed
- In-person
Quick apply
Customer Service Specialist
Nuclera —Cambridge
- Full-time
- Hybrid work
- Customer service
- Salesforce
- ERP systems
- Annual leave
- Life insurance
Quick apply
6d
Principal Hardware Performance Specialist
Arm —Cambridge
- £126,200 - £170,800 a year
- Hybrid work
- Windows
- Linux
6d
Digital Marketing Executive
FIXRA —Hemel Hempstead
- £35,000 - £42,000 a year
- Full-time
- Hybrid work
- No experience needed
- Communication skills
- Marketing
- Free parking
- Flexitime
Quick apply

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Customer Support Specialist (Application Support)

Symology Ltd
Dunstable

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
12 days ago

Benefits

Free parking
Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Dunstable, England, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Free parking
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Dunstable, Bedfordshire: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Dunstable

Quick apply

Refine Your Search

product specialist jobs in shefford, bdf

Customer Support Specialist (Application Support)

Junior Product Manager

Product Specialist Construction

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Process Specialist

CAD Drawing Assistant

Supply Chain Specialist

Customer Assistant

Travel Sales Consultant

Data Product Specialist

Product & Pricing Coordinator

Insight Application Manager

Product Specialist Forest & Landscape

Product Specialist - Ergotron

Pet Portrait Embroidery Artist (Entry-level)

Large Loss Specialist

Trainee Account Manager

Customer Service Specialist

Principal Hardware Performance Specialist

Digital Marketing Executive

I want to receive the latest job alerts for product specialist in shefford, bdf

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