About Priority Waste
Priority Waste is a specialist waste management company providing nationwide hazardous waste, recycling, WEEE, confidential waste destruction and environmental services.
We provide tailored waste management solutions to a diverse range of customers throughout the UK and pride ourselves on delivering exceptional service, compliance and operational excellence.
Due to continued growth, we are seeking an experienced Operations Manager to join our leadership team and play a key role in the next phase of the company's development.
This is a senior position for somebody who thrives on responsibility, accountability and continuous improvement.
A Unique Opportunity
This is a rare opportunity to join a growing business at a pivotal stage of its development.
The successful candidate will initially work closely with the Managing Director and Operations Director to learn the business from the ground up and establish a thorough understanding of our customers, systems, processes and operational requirements.
As the business continues to grow, the Operations Manager will be responsible for building, developing and managing a new operations team from the ground up. This includes helping shape departmental structure, implementing robust operational processes, recruiting future team members and creating a high-performing operational function capable of supporting the company's long-term growth.
This role would particularly suit an ambitious manager who enjoys building systems, developing people and creating operational excellence rather than simply inheriting an existing team.
The Role
The Operations Manager will take ownership of the day-to-day operational activities of the business and work closely with senior management to ensure that customer requirements are delivered safely, efficiently and profitably.
The successful candidate will be expected to become a key member of the management team and play an active role in driving operational performance and business growth.
Key Responsibilities
- Managing and overseeing day-to-day office operations.
- Supporting customer service and operational enquiries.
- Ensuring jobs are processed accurately and efficiently.
- Overseeing operational administration and compliance processes.
- Supporting booking and scheduling activities where required.
- Managing customer escalations and operational issues.
- Monitoring operational performance and identifying areas for improvement.
- Developing and implementing operational procedures and controls.
- Working closely with senior management to improve efficiency, profitability and customer satisfaction.
- Managing operational compliance documentation and internal processes.
- Recruiting, onboarding, training and developing future office staff.
- Building, developing and managing a high-performing operations team.
- Taking ownership of operational issues and ensuring they are resolved effectively.
- Driving a culture of accountability, accuracy and continuous improvement throughout the business.
Essential Requirements
- Previous experience in an Operations Manager, Office Manager, Business Manager or Senior Operations role.
- Proven experience managing people, processes and operational performance.
- Exceptional attention to detail.
- Strong leadership and decision-making skills.
- Ability to work independently and take ownership of issues.
- Excellent organisational and communication skills.
- Strong commercial awareness.
- Experience implementing and improving business processes.
- Strong IT skills including Microsoft Office and CRM systems.
Highly Desirable
- Waste management industry experience.
- Hazardous waste experience.
- Environmental services experience.
- Logistics or transport industry experience.
- Experience managing operational compliance systems.
- Experience building, restructuring or developing teams.
The Person
We are looking for somebody who:
- Is a natural leader.
- Takes ownership rather than waits for instructions.
- Is highly organised and detail-oriented.
- Is proactive and solutions-focused.
- Is comfortable being held accountable for results.
- Can identify problems and implement improvements.
- Is confident managing people and performance.
- Has a strong work ethic and leads by example.
- Is looking for a long-term career opportunity rather than simply their next job.
What We Offer
- £45,000 - £55,000 per annum depending on experience.
- Genuine opportunity to influence the future direction of the business.
- Direct involvement in strategic and operational decision-making.
- Opportunity to build and develop your own operations team.
- Long-term career progression opportunities.
- Supportive and ambitious management team.
- A varied, challenging and rewarding role within a growing business.
Application Process
Please submit your CV together with a covering letter outlining:
- Why you believe you are suitable for the role.
- Examples of operational improvements you have personally implemented.
- Experience managing people, processes or operational performance.
- Your salary expectations.
Applications submitted without a covering letter may not be considered.
Please note that shortlisted candidates may be asked to complete practical competency exercises as part of the interview process.
Job Type: Full-time
Pay: £45,000.00-£55,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Work Location: In person
