support associate Work, Jobs in shefford, bdf (with Salaries)

1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Sales Associate
Sunglass Hut —Luton
Summer Enrolment Staff - Student Registry Bedford x5 Vacancies
The Bedford College Group —Bedford
- £12.71 an hour
- Full-time
- Customer service
- Microsoft Office
- Communication skills
8d
Part-Time Lab Support Associate – Media (25Hrs Per Week)
Constructive Bio —Cambridge
- Part-time
- Laboratory experience
- Organisational skills
- Communication skills
Quick apply
5d
Retail Sales Advisor - Stevenage
Oak Furnitureland —Stevenage
- £47,035 - £51,788 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Compliance Officer
CMP —Royston
- £26,250 - £28,250 a year
- Part-time
- Administrative experience
- Bachelor's degree
- SharePoint
- Free parking
- Sick pay
Quick apply
4d
Expert by Experience - Flexible Working
Nouvita Ltd —Baldock
- £14.35 an hour
- Communication skills
- Free parking
- Annual leave
4d
Retail Sales Advisor - Milton Keynes 24hrs Part Time
Oak Furnitureland —Milton Keynes
- £43,000 - £45,000 a year
- Part-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
8d
Expert by Experience - Flexible Working
Nouvita —Baldock
- £14.35 an hour
- Communication skills
- Free parking
- Annual leave
5d
Senior Research Associate
Altos Labs —Cambridge
- £47,000 - £61,900 a year
- Laboratory experience
- Master's degree
- Bachelor's degree
Retail Sales Advisor - Milton Keynes 16hrs Part Time
Oak Furnitureland —Milton Keynes
- £43,000 - £45,000 a year
- Part-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
8d
Quality Auditor - Pharmaceutical
SQA Services —Clavering
- £1,800 a day
- Travel
- In-person
- Communication skills
Quick apply
Salary Sacrifice Specialist
SOGO Mobility Limited —Bedford
- £26,000 - £35,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
POCT Lead, Point Of Care Testing
Health Services Laboratories (HSL) —Stevenage
- Up to £48,909 a year
- Full-time
- Hospital
- Annual leave
- Employee assistance programme
2d
Early Careers Associate
Skanska —Watford
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Bereavement leave
3d
SHE Advisor
Costain —Hitchin
- Full-time
- Hybrid work
- Contracts
- Leadership
Stock Associate
Warner Bros. Discovery —Leavesden Green
- £13.45 an hour
- Weekend availability
- Free parking
- Employee discount
11d
Associate
Mills & Reeve LLP —Cambridge
- Organisational skills
- Communication skills
- Banking
Customer Service Associate
Cyted Health —Cambridge
- £27,000 - £35,000 a year
- Full-time
- Microsoft Office
- University
- Bachelor's degree
- Life insurance
Speech and Language Therapy Associate Practitioner
Central and North West London NHS Foundation Trust —Milton Keynes
- £28,392 - £31,157 a year
- Part-time
12d

I want to receive the latest job alerts for support associate in shefford, bdf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support associate jobs near shefford, bdf

1st Line Service Desk Analyst

Intercity Technology -
Shefford

Apply Now

Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

SCCM
GCSE
Windows
ITIL
MTA
Remote access software
IT support
DNS
TeamViewer
ServiceNow
IT
Active Directory
CompTIA A+
VPN

Full job description

About The Role

Solve problems. Support people. Power great service. Be our next 1st Line Support Analyst!

We’re looking for a customer-focused 1st Line Support Analyst to join our Service Desk team. You’ll be the first point of contact for IT support, helping users resolve issues quickly and keeping their technology running smoothly.

This is a role for someone who enjoys problem solving, helping people, and learning new technology. You’ll diagnose and resolve a wide range of technical issues while delivering an excellent customer experience.

Our Service Desk supports customers 24/7, but this role operates on a 19:00–07:00 4 days on, 4 days off shift pattern as part of the wider team.

About the Role

As a 1st Line Support Analyst, you’ll be the friendly voice and technical support behind every ticket.

You’ll log, investigate, and resolve incidents, keeping users informed and ensuring service levels are met. When issues require deeper investigation, you’ll escalate them to senior engineers with clear documentation and context.

You’ll work with colleagues across the business and support users at every level, from junior staff to senior stakeholders, adapting your communication style to suit.

What You’ll Do as a 1st Line Support Analyst: Provide first-line technical support

Diagnose and resolve basic hardware and software issues across desktops, laptops, and peripherals
Carry out initial network diagnostics for Wi-Fi, VPN, and DNS issues
Support users remotely using tools such as AnyDesk, TeamViewer, and SCCM

Manage incidents and service requests

Log, track, and update tickets in the service desk system
Ensure incidents are handled within agreed service levels
Escalate complex issues to senior engineers when required

Deliver excellent customer service

Communicate clearly with non-technical users via phone, email, and chat
Maintain a professional, friendly, and helpful approach in every interaction

What You’ll Bring Experience & Knowledge

Experience in a 1st Line IT Support or Helpdesk environment (desirable but not essential)
Understanding of IT infrastructure, including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows and Microsoft 365
Exposure to Active Directory (password resets, account management)
Awareness of service desk platforms such as ServiceNow or HaloPSA
Understanding of ITIL principles

Skills

Strong troubleshooting and problem-solving ability
Clear communication with both technical and non-technical users
Ability to prioritise tasks in a fast-paced environment
Comfortable using remote support tools

Qualifications (desirable)

GCSE Maths and English (Grade C or above)
CompTIA A+
Microsoft Technology Associate
ITIL v4 Foundation

What We Offer:

33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Apply Now

Refine Your Search

support associate jobs in shefford, bdf

1st Line Service Desk Analyst

Sales Associate

Summer Enrolment Staff - Student Registry Bedford x5 Vacancies

Part-Time Lab Support Associate – Media (25Hrs Per Week)

Retail Sales Advisor - Stevenage

Compliance Officer

Expert by Experience - Flexible Working

Retail Sales Advisor - Milton Keynes 24hrs Part Time

Expert by Experience - Flexible Working

Senior Research Associate

Retail Sales Advisor - Milton Keynes 16hrs Part Time

Quality Auditor - Pharmaceutical

Salary Sacrifice Specialist

POCT Lead, Point Of Care Testing

Early Careers Associate

SHE Advisor

Stock Associate

Associate

Customer Service Associate

Speech and Language Therapy Associate Practitioner

I want to receive the latest job alerts for support associate in shefford, bdf

Related Searches

Explore jobs in more locations

About The Role

About Us

Jobseeker tools

Employer Tools

Browse

Stay Connected