Customer support & client services managers Work, Jobs in Shell Haven, Ess (with Salaries)

Subscription Telesales Supervisor
Newsquest Media Group —Basildon
- £30,000 - £40,000 a year
- Full-time
- Sales
- Supervising experience
- Organisational skills
Quick apply
5d
Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
2d
Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
2d
Customer Resolution (Complaints) Manager
West Kent Housing Association —Sevenoaks
- £54,000 a year
- Hybrid work
6d
Senior Customer Service Representative
Perfect Reception —Gravesend
- From £12.87 an hour
- Part-time
- Microsoft Word
- Social media management
- Customer service
Quick apply
Customer Service Centre Lead
Raytheon —Harlow
- Weekend availability
- Management
- Microsoft Office
- Leadership
- Sick pay
Customer Service Manager
International Workplace Group plc —Brentwood
- Up to £40,000 a year
- Full-time
- Customer service
- In-person
- Restaurant
Customer Service & Operations Manager
Quantum —Maidstone
- Full-time
- Hybrid work
- Customer service
- English
14d
Client Services Manager
PH CONSULTATION UK LTD —Canary Wharf
- £50,000 - £55,000 a year
- Full-time
- Microsoft Office
- Business development
- Bachelor's degree
Quick apply
10d
Sales Supervisor
Swale Community Leisure Ltd —Sittingbourne
- £27,596 a year
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Employee assistance programme
- Gym membership
6d
Help Desk Operations Manager
Go Fix Mechanical & Drainage Services —Dartford
- £40,000 - £55,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Services Manager
Global Switch —London
Associate Director - Customer Success Management (Catastrophe Risk Management)
Moody's —London
- English
- Bachelor's degree
- Travel
Service Desk Manager
NBC Environment —Chelmsford
- £40,000 - £45,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
1h
Customer Success & Onsite Services Manager
Electrosonic —Dartford
- Full-time
- Hybrid work
- PMP
- Analysis skills
- Travel
Quick apply
5d
Dialler Manager
SwiftSwitch —London
- £30,000 - £40,000 a year
- Gym membership
Quick apply
Telesales Supervisor
Wurth UK Ltd —Erith
- £33,300 - £49,200 a year
- Weekend availability
- Sales
- Microsoft Office
- Supervising experience
- Free parking
Quick apply
11d
Customer Experience Director
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Agile
- IT
- In-person
Quick apply
Team Lead, Software Support - 12 Months FTC
Henry Schein One —Gillingham
- Hybrid work
- Communication skills
- School
Customer Service Coordinator
Lutron Electronics Co., Inc —London
- Full-time
- Spanish
- Customer service
- English
5d

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Subscription Telesales Supervisor

Newsquest Media Group
Basildon

Quick apply

Job details

Permanent | Full-time
£30,000 - £40,000 a year
5 days ago

Benefits

Casual dress
Cycle to work scheme
Company pension
On-site parking

Qualifications

Sales
Supervising experience
Organisational skills
Leadership
Communication skills

Full job description

Are you a natural leader with a passion for sales and developing high-performing teams?

We’re looking for an experienced and motivated Subscription Telesales Supervisor to join our Telesales team in Basildon on a full-time basis. This is a fantastic opportunity for someone who enjoys combining team leadership, coaching and performance management with hands-on selling in a fast-paced, rewarding sales environment.

With an impressive OTE of £40,000 per annum, you’ll have the opportunity to directly influence your earnings while leading a dedicated telesales team responsible for growing newspaper, magazine and digital subscriptions across Newsquest’s regional network.

What We Offer

Excellent Earning Potential
Achieve an OTE of £40,000 per annum through a combination of salary and performance-based incentives.

Full-Time Career Opportunity
A permanent 37.5-hour working week within a supportive and ambitious sales environment.

Leadership & Development
A key supervisory role within Newsquest’s regional network, with the opportunity to develop people, improve performance and make a real impact.

Hands-On Sales Leadership
Lead from the front by coaching your team while continuing to develop your own sales skills and results.

What You'll Do

Lead, motivate and support a team of telesales agents, driving performance against sales and activity targets.
Manage day-to-day team performance, including workload allocation, coaching, feedback and development.
Monitor individual and team KPIs, identifying opportunities to improve conversion, productivity and retention.
Deliver regular coaching sessions and support team members in achieving their personal and professional goals.
Personally undertake telesales activity to generate new newspaper, magazine and digital subscriptions and achieve individual sales targets.
Ensure all orders are accurate, genuine and completed with full customer consent.
Monitor order quality, retention performance, cancellation trends and customer feedback to identify improvements.
Produce accurate weekly performance reports with clear commentary and insight.
Support call monitoring and quality assurance processes to maintain high customer service standards.
Ensure customer information is handled correctly in line with company policies and data protection legislation.
Act as a positive ambassador for Newsquest through every customer and team interaction.

What We're Looking For

Proven experience in a telesales, telephone sales or contact centre environment.
Previous experience leading, supervising or coaching a sales team.
Strong personal sales ability with a track record of achieving targets.
Excellent communication, coaching and motivational skills.
A natural ability to inspire others and improve team performance.
Strong organisational skills with the ability to analyse performance data and produce accurate reports.
A positive, target-driven approach with a genuine passion for achieving results.
Comfortable working with sales KPIs including call volumes, conversion rates, retention and quality measures.
Good understanding of compliance, customer consent and data protection requirements.

How Success is Measured

Your success will be measured against a range of performance indicators, including:

Achievement of individual and team subscription sales targets.
Telesales activity levels, including calls made, customer contacts and conversion rates.
Team performance improvement through effective coaching and development.
Order quality, including cancellation rates, complaints and customer satisfaction.
Accuracy and timeliness of reporting and administration.
Ability to create a positive, motivated and high-performing team culture.

This is an excellent opportunity for an ambitious sales professional who wants to take ownership of a team, influence results and build a successful career within a leading regional media organisation.

Pay: £30,000.00-£40,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
On-site parking

Experience:

supervisor: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in shell haven, ess

Subscription Telesales Supervisor

Contact Centre Shift Manager (Part time)

Contact Centre Shift Manager (Full time)

Customer Resolution (Complaints) Manager

Senior Customer Service Representative

Customer Service Centre Lead

Customer Service Manager

Customer Service & Operations Manager

Client Services Manager

Sales Supervisor

Help Desk Operations Manager

Customer Services Manager

Associate Director - Customer Success Management (Catastrophe Risk Management)

Service Desk Manager

Customer Success & Onsite Services Manager

Dialler Manager

Telesales Supervisor

Customer Experience Director

Team Lead, Software Support - 12 Months FTC

Customer Service Coordinator

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