Client services coordinator Work, Jobs in Shepherd's Bush, Gtl (with Salaries)

Client Services & Reception Coordinator
Hopscotch Children's Therapy Centre —London
- £29,000 - £34,000 a year
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
3d
Front of House & Office Coordinator
Saturn Fintech Ltd —London
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Customer service
- Travel
- Annual leave
- Gym membership
Quick apply
Client Services Coordinator
Sayer Vincent —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Client Services Coordinator & Operations
Pink Plan LTD —Ware
- From £25,000 a year
- Full-time
- Customer service
- Salesforce
- Analysis skills
- Free parking
- Work from home
Quick apply
School Trip Coordinator
The School Trip —London
- £26,500 a year
- Overtime
- Hybrid work
- CRM software
- Customer service
- Communication skills
- Profit sharing
- Health & wellbeing programme
Quick apply
6d
Project Coordinator
EVI Group —Northolt
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
Quick apply
13d
ACCOUNT EXECUTIVE / OPERATIONS COORDINATOR
iwishdesign.com —Islington
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
12d
Event Coordinator
The GOAT Mongolian kitchen Lounge —London
- £24,420 - £60,000 a year
- Temporary
- Hospitality
- Hotel
- Organisational skills
Quick apply
2d
Project Coordinator / Team Administrator
ZHA —London
- Microsoft Powerpoint
- Microsoft Outlook
- IT
6d
Senior Service Coordinator
N.E.S Security —London
- £24,420.00 - £40,876.43 a year
- Full-time
- Spanish
- Customer service
- English
Quick apply
Counselling Assessment Bookings Coordinator
Ealing Abbey Counselling Service —Ealing
- £26,936 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
Front of House Clinic Receptionist and/or Supervisor
D.Thomas Clinic —London
- £28,000 - £32,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- English
- Store discount
- Employee discount
Quick apply
9d
Prescription Coordinator & Office Admin (Private Practice)
The OAD Clinic —London
- £30,000 a year
- Microsoft Word
- Microsoft Excel
- Administrative experience
Quick apply
5d
Event Operations Coordinator - Southbank Centre
CH&CO —London
- £35,000 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
11d
Workplace and Visitor Coordinator
SilverDoor Ltd —London
- £28,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Organisational skills
Quick apply
12d
Services Coordinator
The Well Centre / Herne Hill Group Practice —Herne Hill
- £14.80 an hour
- Full-time
- Customer service
- Administrative experience
- Front desk
Quick apply
10d
Client Relationship Coordinator (Client Onboarding and Invoicing)
Withersworldwide —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Admissions Assistant
Bucksmore Education —London
- From £28,000 a year
- Hybrid work
- Salesforce
- Administrative experience
- Travel
Quick apply
2d
Events Coordinator - 6 months FTC
Fortnum & Mason —London
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Office Coordinator (f/m/d)
EnBW UK Ltd —London
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
11d

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client services coordinator jobs near shepherd's bush, gtl

Client Services & Reception Coordinator

Hopscotch Children's Therapy Centre
London

Quick apply

Job details

Permanent
£29,000 - £34,000 a year
3 days ago

Benefits

Annual leave

Qualifications

Customer service
Administrative experience
Organisational skills
Front desk
Leadership
Communication skills

Full job description

About Hopscotch

Hopscotch Children’s Therapy Centre is a specialist paediatric clinic in central London, delivering Sensory Integration, Occupational Therapy, and Speech and Language Therapy to children with neurodevelopmental differences including autism, ADHD, sensory processing disorder, and dyspraxia.

We support children and their families through, EHCP-funded and private pathways, working closely with Local Authorities, schools, and multidisciplinary professionals. We are in an active phase of growth, expanding our clinical team and developing an Alternative Education Provision at our adjacent premises. As we scale, the strength of our day-to-day operations matters more than ever, and this role is central to delivering it consistently.

The Role

We are looking for a capable, well-organised Client Services & Reception Coordinator to support the smooth day-to-day running of our clinic. Reporting to the Client Experience Manager, you will be the welcoming first point of contact for our families and the person who keeps front-of-house, scheduling, and clinic administration running consistently and professionally. This is not a clinical role, but it requires someone comfortable working within a busy clinical environment alongside qualified professionals. It is a hands-on, people-facing role for someone who takes pride in being organised, reliable, and warm with families. The successful candidate will bring a minimum of three years’ experience in a reception, customer service, or healthcare administration setting, with a track record of reliable delivery and strong attention to detail.

Reporting Line

This role reports directly to the Client Experience Manager and works closely with the wider administrative and clinical teams, including our Client Relationship Manager on front-of-house and family communication.

Key Responsibilities Reception & Front of House

Welcome children, families, and visitors warmly to the clinic.
Keep reception and waiting areas professional, welcoming, and well organised.
Answer telephone calls and respond to email enquiries promptly and professionally.
Manage incoming correspondence and direct enquiries to the right person.
Support visitors and external professionals attending the clinic.

Appointment Bookings & Scheduling

Coordinate appointments using the clinic management system.
Schedule assessments, therapy sessions, parent workshops, and consultations.
Confirm appointments with families and manage cancellations and rescheduling.
Support waiting list management and help maximise appointment utilisation.
Keep clinician diaries accurate and up to date.

Client & Family Support

Act as a first point of contact for routine parent and family enquiries.
Keep families informed about appointments, reports, and clinic processes.
Provide a friendly, supportive service to children and their families.
Escalate complex or sensitive concerns to the Client Experience Manager.

Payments & Administration

Process payments and maintain accurate payment records.
Support invoice administration and routine payment enquiries.
Assist with purchase orders and administrative documentation.
Maintain accurate client records in line with GDPR requirements.
Support the completion of registration and consent documentation.

Clinic Operations Support

Assist with therapist room allocation and scheduling.
Support onboarding administration for new staff.
Monitor clinic supplies and report operational issues.
Provide reception cover and support service-improvement initiatives as needed.

Person Specification Essential

Minimum three years’ experience in a reception, customer service, or healthcare administration role.
Excellent communication and interpersonal skills.
Strong organisational skills and attention to detail.
Experience managing appointments and diaries.
Confident using Microsoft 365 and digital booking or CRM systems.
A professional, friendly, and empathetic approach.
Able to stay calm and manage competing priorities in a busy environment.
Understanding of GDPR and confidentiality in a client-facing setting.

Desirable

Experience within a healthcare, therapy, education, or private clinic setting.
Experience using a practice management or booking system (e.g. TM3).
Knowledge of SEND, EHCPs, or paediatric services.
- Experience handling payments and invoicing.

What We Offer

A varied, hands-on role with genuine development potential in a growing specialist clinic.
Close mentorship from the Client Experience Manager and exposure to the wider clinical leadership team.
Salary of £29,000 – £34,000 depending on experience.
20 days’ annual leave plus bank holidays.
A centrally located clinic in Bloomsbury, WC1E.
A supportive, mission-driven team environment.

Company Overview

Hopscotch Children's Therapy Centre is a specialist paediatric clinic in central London, delivering Sensory Integration, Occupational Therapy, and Speech and Language Therapy to children with neurodevelopmental differences including autism, ADHD, sensory processing disorder, and dyspraxia. We support children and their families through EHCP-funded and private pathways, working closely with Local Authorities, schools, and multidisciplinary professionals. We are in an active phase of growth, expanding our clinical team and developing an Alternative Education Provision at our adjacent premises. As we scale, the way our clinical operations are managed matters more than ever — and this role sits at the heart of that.

Quick apply

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