Knowledge manager Work, Jobs in Shepshed, Lec (with Salaries)

Customer Service Manager
William Davis —Loughborough
- Full-time
- Microsoft Word
- Management
- In-person
- Sick pay
Quick apply
10d
Exhibition Project Manager
Marsden Exhibitions —Loughborough
- From £35,000 a year
- Full-time
- Business development
- Travel
- Budgeting
- Free parking
Quick apply
14d
Crew Planner
West Atlantic UK —East Midlands Airport
- £20,209.50 a year
- Part-time
- Hybrid work
- Continuous improvement
- Organisational skills
- In-person
- Work from home
- Employee assistance programme
Quick apply
Research Associate/Fellow (Fixed-term)
University of Nottingham —Sutton Bonington
- £32,080 - £47,389 a year
- Full-time
- Doctoral degree
- Research
- University
Livestock Manager
Bluebell Dairy Ltd —Derby
- Full-time
- In-person
- Leadership
- Employee discount
Quick apply
Sales Assistant at Tesco
The Entertainer at Tesco —Loughborough
- £11.15 - £12.71 an hour
- Temporary
- Merchandising
Quick apply
Workshop Manager
Everyman Driving Experiences —Derby
- £40,000 - £55,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
- Free parking
- Store discount
Quick apply
10d
Operations Manager
Long Lane Surgery —Coalville
- £33,000 - £36,000 a year
- Full-time
- Supervising experience
- Project management
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Programme Manager
NHS Supply Chain —Nottingham
- £65,920 - £77,553 a year
- Hybrid work
- Project management
- Employee assistance programme
- Life insurance
7d
Delivery Manager
TheNottingham —Nottingham
- £65,000 - £70,000 a year
- Hybrid work
- Agile
6d
Communications Manager
BarrattDevelopments —Coalville
- Social media management
- Communication skills
8d
Approvals Specialist
Health Research Authority —Nottingham
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Organisational skills
9d
Knowledge Manager
Rolls-Royce —Derby
- Full-time
- Continuous improvement
- No degree
- AI
- Annual leave
Category Manager
Genuit Group —Loughborough
- Full-time
- Data analysis skills
- Analysis skills
- Product management
Rough Sleepers Recovery Worker
Turning Point —Coalville
- £25,870 - £30,265 a year
- Full-time
- Communication skills
- Annual leave
13d
Deputy Manager Mental Health Care
Aspire Health and Care —Beeston
- £32,000 - £34,000 a year
- Full-time
- Recruiting
- In-person
- Leadership
- Free parking
- Referral programme
Quick apply
7d
Climate Compatible Growth (CCG) Administrator
Loughborough University —Loughborough
- £29,588 - £34,610 a year
- Full-time
- Hybrid work
- University
- School
3d
Programme Manager
Tarmac —Loughborough
- Full-time
- PMP
- Engineering
- ERP systems
- Employee discount
Quick apply
HR Shared Services Administrator
CEVALogistics —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Human resources
- Annual leave
- Employee discount
Head of People & Culture
British Association for Counselling & Psychotherapy —Lutterworth
- £76,551 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Human resources

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knowledge manager jobs near shepshed, lec

Customer Service Manager

William Davis -
Loughborough

Quick apply

Job details

Full-time
10 days ago

Benefits

On-site gym
Company pension
Sick pay
On-site parking

Qualifications

Microsoft Word
Technical troubleshooting
Customer service call handling
Driving Licence
Management
Inbound customer enquiry call handling
Appointment booking and call handling
Customer support
Customer interaction
Household contractor coordination
Communication skills
Time management

Full job description

William Davis Homes is a leading house builder constructing quality new homes for sale across the East and West Midlands. An exciting opportunity has arisen for an experienced Customer Service Manager to join its team.

Reporting to the Head of Customer Service, we are seeking an enthusiastic individual who is passionate about delivering exceptional customer service and upholding the quality and standards of William Davis Homes.

The Customer Service Manager is responsible for the day-to-day management of customer issues received. This is a responsive role, requiring excellent communication and troubleshooting skills to ensure customer issues are resolved in a timely manner and necessary resources are allocated to undertake work in customers’ homes where required.

Primary responsibilities include:

Management of customer communications - monitoring the customer services inbox and responding to telephone calls ensuring all correspondence is logged.
Carrying out customer home visits where required
Liaising with the NHBC and allocating any inspections as required
Providing feedback to internal departments to drive improvements and efficiencies
Appointment and diary management for contractors and customer service operatives
Maintaining a point of contact for the customer service operative for any technical/personal support required
Ensuring materials are available as required to facilitate remediation works
Completing weekly timesheets for customer service operatives
Managing timescales for customers for any remediation works, ensuring customers are kept fully informed throughout any process taking place in their home
Ordering materials for the customer service team, processing invoices as required and ensuring any contra-charges are notified to the commercial team
Ensuring data is being pulled and recorded correctly in Housebuilder system for all customer contact
Ensuring health and safety procedures for customer service operatives are followed and site regulations are adhered to

Key skills and competencies:

Passion to deliver exceptional customer service
Solution focussed with good troubleshooting skills
Strong written and verbal communication skills
Excellent organisational, planning and time management skills
Good IT skills including Excel and Word.
Good construction knowledge preferable but not essential
Previous experience in a similar role preferable
Driving license essential

In return this position offers a competitive salary and benefits package and the opportunity to join one of the region’s most longstanding and respected house builders.

Job Type: Full-time

Benefits:

Company pension
On-site gym
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

knowledge manager jobs in shepshed, lec

Customer Service Manager

Exhibition Project Manager

Crew Planner

Research Associate/Fellow (Fixed-term)

Livestock Manager

Sales Assistant at Tesco

Workshop Manager

Operations Manager

Programme Manager

Delivery Manager

Communications Manager

Approvals Specialist