Support advisor Work, Jobs in Shepton Mallet, Som (with Salaries)

Customer Service Library and Information Advisor
Bath and North East Somerset Council —Midsomer Norton
- £13.69 - £14.35 an hour
- Part-time
Customer Services Advisor
Wells City Council —Wookey and St. Cuthbert Out West
- £14.13 an hour
- Overtime
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
5d
Wessex Parent and Family Support Advisor (PFSA)
The Wessex Learning Trust —Cheddar
- From £24,816 a year
- Part-time
- Travel
- IT
- School
- Health & wellbeing programme
Quick apply
8d
Adviser Support
Clifton Wealth Partnership —Bristol
- £26,000 - £33,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
Quick apply
Sales and Lettings Negotiator
Roderick Thomas Estate Agents —Castle Cary
- From £12.71 an hour
- Full-time
- CRM software
- Sales
- Customer service
- Sick pay
Quick apply
6d
Customer Service Advisor - Monday to Friday
Curo —Bath
- £26,265 - £29,829 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
13d
Contact Centre Advisor
Serco Group —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
3d
Customer Services Advisor
Halfords —Wells
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
13d
Female Independent Domestic Violence Advisor (IDVA)
BRC Jobs —Bristol
- £14.67 an hour
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
Training Advisor
Wiltshire Council —Trowbridge
- £29,064 - £31,022 a year
- Temporary
- Hybrid work
- Organisational skills
- Communication skills
11d
Lettings Advisor - Supporting People Into Their New Home
Curo —Bath
- £29,613 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- IT
- Annual leave
- Employee assistance programme
Service Advisor
Carbase —Bristol
- £30,098 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
6d
Retail Sales Advisor
Suit Direct —Street
- From £12.71 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
Healix —Bristol
- £27,000 - £28,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Annual leave
- Employee discount
Quick apply
8d
Sales Advisor
Hotel Chocolat —Street
- £13.05 an hour
- Hotel
- Café
- Employee discount
20h
Service Advisor
Nisbets —Bristol
- £26,388 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Work from home
- Employee assistance programme
Service Advisor
Mon Motors —Bath
- £29,200 - £34,600 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Customer Service & Sales Advisor
Drive Motor Retail —Filton
- Up to £45,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
12d
Customer Advisor
Boots —Bath
- £16 an hour
- Part-time
- Customer service
- Travel
- In-person
- Employee assistance programme
- Employee discount
Customer Support Advisor
Zellis —Bristol
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Annual leave
7d

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Customer Service Library and Information Advisor

Bath and North East Somerset Council -
Midsomer Norton

Apply Now

Job details

Part-time | Full-time
£13.69 - £14.35 an hour

Qualifications

A Level

Full job description

At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.

No Agencies Please.

Rolling Recruitment Apply Anytime

This is a rolling recruitment advert, so applications will be reviewed as we receive them, we let you know if you have been shortlisted and arrange interviews as and when we have vacancies.

Please state clearly in your supporting letter the hours and location you are interested in (Bath, Keynsham, Midsomer Norton, or multisite)

If you’re someone who genuinely enjoys helping people and making every interaction a positive one, we’d love to welcome you to our team. Our Customer Services team is the front door to council services, supporting residents, visitors, and local businesses across Bath, Keynsham, and Midsomer Norton.

We’re looking for friendly, caring people to join us in full time, part time, casual, and multisite roles.

A Role That Puts People First

Every day, you’ll be helping customers access the services they need whether that’s answering a question, guiding them through a process, checking documents, or helping them make a booking. You’ll be the reassuring voice or friendly face that helps someone feel supported, understood, and confident about what happens next.

Most enquiries will be routine, and you’ll be empowered to resolve them straight away. When something more complex arises, you’ll work closely with senior colleagues and specialist teams to make sure every customer gets the right support.

How You’ll Make a Difference

Your work will have a real impact on people’s lives. You’ll:

Welcome customers and guide them through their enquiry with warmth and clarity
Provide helpful, accurate advice across phone, digital, and facetoface channels
Check and verify documents so customers can move forward without delays
Escalate more complex or sensitive issues to the right teams
Keep clear, accurate records so customers don’t have to repeat themselves
Update customer information so everything is ready for processing and audit
Support customers with bookings and payments, ensuring the process feels simple and secure

Every interaction is an opportunity to make someone’s day easier and you’ll be part of a team that takes pride in doing exactly that.

Work Across Bath, Keynsham & Midsomer Norton

We have customer service locations across all three areas, and we offer roles based at a single site or across multiple sites if you enjoy variety in your workday.

What You’ll Bring

You don’t need to know everything on day one we’ll support you as you learn but we’re looking for people who:

Have a good general level of education (A level or equivalent)
Have experience helping customers in a frontline role
Stay calm and professional when dealing with challenging situations
Understand the importance of following processes and protocols
Are comfortable using digital systems and online platforms
Communicate clearly, kindly, and positively
Can organise their work within a structured workflow
Are curious about the wider services the council and partners provide

Knowledge of library services is helpful but not essential we’ll teach you what you need to know.

Why You’ll Love Working With Us

You’ll make a real difference to people in your community
You’ll join a supportive, friendly team that works together
You’ll have opportunities to grow your skills and career
You’ll enjoy flexibility that fits your lifestyle
You’ll be part of a service that values kindness, accuracy, and great customer care

Ready to Make a Difference

If you’re passionate about helping people and want to be part of a team that puts customers at the heart of everything, we’d love to hear from you. Apply today and take the next step toward a role where you can truly make an impact.

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Danielle Adlam, Customer Services Team Leader , [email protected] or 01225 396511.

Interview date: TBA

No Agencies Please

Please note: Applications will be checked weekly, and we will shortlist and interview on a rolling basis. We reserve the right to close this role at any time.

Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath and North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath and North East Somerset Council we have one overriding purpose to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer find out more at https://shorturl.at/ajrsW

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to an Enhanced/Basic DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.

Apply Now

Refine Your Search

support advisor jobs in shepton mallet, som

Customer Service Library and Information Advisor

Customer Services Advisor

Wessex Parent and Family Support Advisor (PFSA)

Adviser Support

Sales and Lettings Negotiator

Customer Service Advisor - Monday to Friday

Contact Centre Advisor

Customer Services Advisor

Female Independent Domestic Violence Advisor (IDVA)

Training Advisor

Lettings Advisor - Supporting People Into Their New Home

Service Advisor

Retail Sales Advisor

Customer Service Advisor

Sales Advisor

Service Advisor

Service Advisor

Customer Service & Sales Advisor

Customer Advisor

Customer Support Advisor

I want to receive the latest job alerts for support advisor in shepton mallet, som

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