Senior practice manager Work, Jobs in Sheriff Hutton, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Learning & Development Senior Manager - HMP Millsike
Mitie —York
- £56,250.18 a year
- Weekend availability
- Hybrid work
- Leadership
- Free parking
- Annual leave
CEO & Finance Director (Qualified Accountant)
Congregation of Jesus Charitable Trust —York
- £80,000 - £85,000 a year
- Full-time
- Bar
- Management
- Team management
- Employee discount
Quick apply
14d
Senior Ethics and Compliance Manager
Pall —York
- Full-time
- Remote
- English
- Bachelor's degree
- Travel
- Annual leave
Packing Centre Manager
Yorkshire Farmhouse Eggs Ltd —Thirsk
- Full-time
- Management
- Microsoft Office
- In-person
- Free parking
Quick apply
6d
Tribunal, Dispute Resolution and Complaints Lead
North Yorkshire Council —Selby
- £51,356 - £55,539 a year
- Full-time
- Travel
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Facilities Senior Project Manager
Labcorp —Harrogate
- Full-time
- Engineering
- Supervising experience
- Construction experience
Registered Manager
IntegraCare Ltd —Harrogate
- £45,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Quick apply
6d
Team Manager - Youth Justice Service
North Yorkshire Council —Northallerton
- £51,356 - £55,539 a year
- Full-time
- Hybrid work
- Management
- Leadership
7d
SENCo Senior Manager
North Yorkshire Council —Wetherby
- £32,916 - £51,048 a year
- Leadership
- School
10d
Deputy Manager – Residential Care Home
Selby —Selby
- £29,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Senior Territory Manager - North / North West Implants • Regeneration
Megagen Implants —Harrogate
- Full-time
- Remote
- Sales
- Driving
- Travel
- Annual leave
- Flexible schedule
Quick apply
Full-time Compliance Officer for Duchy College
Harrogate Ladies' College —Harrogate
- Full-time
- Microsoft Office
- Preschool
- Presentation skills
- Health & wellbeing programme
- Life insurance
Quick apply
1d
Night Care Manager
Goldsborough Manor —York
- £17.75 an hour
- Weekend availability
- Organisational skills
- In-person
- Care plans
Quick apply
Senior Cost Manager
Turner & Townsend —York
- Full-time
- Management
- Engineering
Quick apply
R&D Business Improvement Project Manager
Nestlé —York
- £70,000 - £75,000 a year
- Full-time
- PMP
- Engineering
- Project management
- Health & wellbeing programme
15h
Health & Safety Officer (food industry)
EngineeringMatic —Heslington
- £40,000 - £45,000 a year
- Full-time
- Bachelor's degree
- IT
- In-person
- Free parking
- Sick pay
Quick apply
Digital Marketing Executive
Inntravel —York
- £30,000 a year
- Full-time
- Hybrid work
- Social media management
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
19h
PR and Communications Manager
VetPartners Limited —York
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
Lead Professional Midwifery Advocate (PMA)
York and Scarborough Teaching Hospitals NHS Foundation Trust —York
- £49,387 - £56,515 a year
- Full-time
- Supervising experience
- Employee assistance programme
- Employee discount
10d

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior practice manager jobs in sheriff hutton, nyk

Senior Customer Service Manager

Learning & Development Senior Manager - HMP Millsike

CEO & Finance Director (Qualified Accountant)

Senior Ethics and Compliance Manager

Packing Centre Manager

Tribunal, Dispute Resolution and Complaints Lead

Facilities Senior Project Manager

Registered Manager

Team Manager - Youth Justice Service

SENCo Senior Manager

Deputy Manager – Residential Care Home

Senior Territory Manager - North / North West Implants • Regeneration

Full-time Compliance Officer for Duchy College

Night Care Manager

Senior Cost Manager

R&D Business Improvement Project Manager

Health & Safety Officer (food industry)

Digital Marketing Executive

PR and Communications Manager

Lead Professional Midwifery Advocate (PMA)

I want to receive the latest job alerts for senior practice manager in sheriff hutton, nyk

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