Order administrator Work, Jobs in Shifnal, Shr (with Salaries)

IT Servicedesk Administrator
Epwin Group PLC —Telford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
9d
Office Administrator
Kinaxia Transport & Warehousing —Telford
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
6d
Order fulfilment Coordinator
EU Automation —Stafford
- £26,950 a year
- Full-time
- Hybrid work
- Word processing
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Sales & Service Administrator - Social Housing
Reconomy Connect —Telford
- Overtime
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
Office administrator
Hepher Electrical Services Ltd —Newcastle-under-Lyme
- £16,000 - £17,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
Sales Administrator
Lynx Fuels —Whitchurch
- £28,000 - £33,000 a year
- Full-time
- Management
- Sales
- Presentation skills
- Employee discount
Quick apply
10d
Engineering Administrator
Arriva Midlands North Limited —Telford
- £12.71 an hour
- Communication skills
Quick apply
4d
Administrator & Fleet Coordinator
Elta Group Ltd —Kingswinford
- £13 - £14 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
4d
Procurement Administrator
RHEINMETALL —Telford
- Microsoft Office
- Organisational skills
- Annual leave
- Gym membership
3d
Team Administrator
Inco Contracts Ltd —Cannock
- From £26,000 a year
- Full-time
- Microsoft Word
- Administrative experience
- Organisational skills
- Free parking
Quick apply
5d
Administrator
Pertemps Black Country Perms —Cannock
- £27,000 - £28,000 a year
- Microsoft Office
- Communication skills
3h
Customer Service Administrator
Ethero —Wellington
- £26,000 - £27,000 a year
- Monday to Friday
- Microsoft Office
- Data entry
Administrator
Prince Personnel Limited —Wellington
- £13 an hour
- Temporary
Sales Order Administrator/Accounts Assistant
Raise Healthcare Pvt Ltd —Sutton Coldfield
- From £24,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
Quick apply
5d
Customer Service Administrator
CML —Telford
- £26,324.76 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Admin Assistant
UKDA Facilities Ltd —Dudley
- From £12.71 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Junior Buyer / Administrator
W13 Ltd —Birmingham
- £24,800 - £26,400 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
7d
Watch Repairs Administrator
Signet —Birmingham
- Part-time
- Administrative experience
- In-person
- Communication skills
- Employee discount
Case Administrator - Telford Probation Office
HM Prison & Probation Service —Telford
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
4d
Stock Administrator
BCA —Walsall
- £14.11 an hour
- Monday to Friday
- Microsoft Powerpoint
- Customer service
- Salesforce
- Employee assistance programme
- Employee discount
Quick apply

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IT Servicedesk Administrator

Epwin Group PLC -
Telford

Apply Now

Job details

Full-time
9 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Procurement
Ticket management
Administrative experience
ITIL
Organisational skills
IT
Communication skills

Full job description

EPW1

Group Head of ICT Infrastructure

As a key member of the Group ICT Infrastructure team, the ICT Service Desk Administrator provides first-line triage, coordination, and administration of service desk activities.

The role ensures all incoming requests are logged accurately, prioritised effectively, and assigned correctly, while supporting procurement processes and maintaining hardware/software inventory across the organisation.

This position is essential in delivering a high-quality user experience and ensuring efficient ICT operations through proactive ticket management, stock handling, and administrative support.

General

Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.
Work positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity.
Represent the organisation in a positive way as to avoid the damage of corporate image or bringing the company into disrepute.
Promote and display the Epwin Core Values.

Service Desk Administration

Act as the first point of triage for all incoming ICT incidents and service requests.
Ensure all tickets are accurately logged with sufficient detail, correct classification, and appropriate priority.
Assign tickets to the correct divisional support groups or escalate where necessary.
Monitor ticket queues to maintain SLA compliance and proactively chase updates when required.
Provide users with updates on request progress, ensuring clear communication and customer satisfaction.
Identify recurring issues and escalate trends to Group Head of ICT Infrastructure for review.
Assist in creating and updating Service Desk knowledge base articles, FAQs, and user guides.

Procurement & Stock Management

Manage the end-to-end procurement process for ICT hardware, software, and peripherals.
Raise purchase orders, liaise with approved suppliers, and track orders through to delivery.
Maintain up-to-date stock levels for hardware, consumables, and critical spares at relevant sites.
Issue equipment to users and ensure all assets are recorded in the organisation’s asset management system.
Monitor licensing allocations and renewals, ensuring compliance with vendor requirements.
Assist with the lifecycle management of ICT assets, including receiving, registering, retiring, and disposing of equipment in line with policy.

Technical & Operational Support

Provide basic first-line support where appropriate (password resets, account unlocks, simple troubleshooting).
Ensure adherence to ICT security policies when issuing equipment, software, or access rights.
Support onboarding and offboarding processes regarding equipment allocation and returns.
Assist with administrative tasks for ICT audits, inventory checks, and compliance activities.
Work collaboratively with technical teams, escalating issues requiring higher-level expertise.

Experience working within an IT ServiceDesk or administrative support environment.
Strong organisational skills with the ability to prioritise and manage multiple tasks.
Excellent communication skills, both written and verbal.
Familiarity with ITIL-aligned service desk processes (incidents, requests, triage).
Basic understanding of IT hardware, software, and peripheral equipment.
Experience with procurement processes and supplier interaction.
Capable of maintaining accurate records, stock systems, and asset registers.
Customer-focused approach with a commitment to high-quality service.
Proficiency with Microsoft 365 applications (Excel, Outlook, Teams, Word)

Service Desk tickets triaged and assigned within agreed timeframes.
Accuracy of ticket logging, categorisation, and prioritisation.
Procurement requests processed promptly, and stock levels maintained effectively.
Positive feedback from users, peers, and management.
Adherence to service level agreements and operational procedures.
Contribution to continuous improvement of ServiceDesk processes.

Organised & Detail-Focused - Able to manage information accurately and work methodically.
Customer-Centric - Approachable, helpful, and committed to positive user experiences.
Action-Oriented - Able to manage workload efficiently and respond to changing priorities.
Strong Communicator - Clear, professional, and confident in all forms of communication.
Collaborative - Works well within team environments and builds positive relationships.
Integrity & Trustworthiness - Handles information and assets responsibly and ethically.
High Standards - Takes pride in delivering quality work and maintaining accurate records.

Apply Now

Refine Your Search

order administrator jobs in shifnal, shr

IT Servicedesk Administrator

Office Administrator

Order fulfilment Coordinator

Sales & Service Administrator - Social Housing

Office administrator

Sales Administrator

Engineering Administrator

Administrator & Fleet Coordinator

Procurement Administrator

Team Administrator

Administrator

Customer Service Administrator

Administrator

Sales Order Administrator/Accounts Assistant

Customer Service Administrator

Admin Assistant

Junior Buyer / Administrator

Watch Repairs Administrator

Case Administrator - Telford Probation Office

Stock Administrator

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