Application support Work, Jobs in Shipdham, Nfk (with Salaries)

Customer Service Adviser
Natures Menu —Snetterton
- £26,000 - £28,500 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Microsoft Office
- Work from home
- Employee discount
Quick apply
2d
IT Desktop Support
Axiom Technologies —Fakenham
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
Client Integrations Administrator
Conectia —Norwich
- £25,000 - £27,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
2d
Application Support Analyst
Ideagen —Norwich
- Computer Science
- Communication skills
Service and Support Analyst
Norwich City Council —Norwich
- £29,540 - £32,061 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Customer service
- English
- Annual leave
Customer Service Coordinator
Smurfit Westrock —Diss
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
Training Sales Coordinator
CITB —King's Lynn
- £28,784 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Free parking
- Employee assistance programme
Customer Services Manager
Bromford Flagship Livewest —Dereham
- £38,352.63 a year
- Full-time
- Management
- Customer service
- Microsoft Office
3d
Technician (ICT) (Trustwide Mobile)
Inspiration Trust —Norwich
- £28,598 - £31,022 a year
- Full-time
- Microsoft Outlook
- Windows
- Travel
- Free parking
- Annual leave
1d
Customer Co-ordinator - Fixed Term
NOCN Group —King's Lynn
- £24,705 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
Quick apply
Customer support Consultant
Epos Now —Norwich
- £25,396 - £27,000 a year
- Full-time
- Hospitality
- Google Suite
- Customer service
- Free parking
- Annual leave
System Support Representative
E. L. Blake, Inc. —Lakenheath
- £70,000 - £120,000 a year
- Full-time
- IT
- In-person
- Life insurance
Quick apply
Sales & Customer Supervisor
Specialist Toughened Glass Ltd —Rackheath
- Up to £42,000 a year
- Full-time
- Sales
- Customer service
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
11d
INFORMATION TECHNOLOGY SPECIALIST
U.S. Air Forces, Europe —Lakenheath
- £17.33 an hour
- Weekend availability
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
4d
Digital Infrastructure Technician
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £39,959 - £48,117 a year
- Full-time
- Azure
- SQL
- No degree
- Annual leave
- Employee discount
Software Developer I
CPI Card Group —Norwich
- Computer Science
- Master's degree
- AWS
14d
Digital Skills Trainer
Freebridge Community Housing —King's Lynn
- £39,071 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Quick apply
2d
Video Analyst (Scouting)
First Team Recruitment —Colney
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
Quick apply
1d
AI Platform & Infrastructure Lead
Naked Wines —Norwich
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- AWS
- AI
- Annual leave
Quick apply
Digital Infrastructure Technician
Norfolk & Suffolk Foundation Trust —Norwich
- £39,959 - £48,117 a year
- Full-time
- Azure
- SQL
- No degree
- Annual leave
- Employee discount

I want to receive the latest job alerts for application support in shipdham, nfk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Adviser

Natures Menu -
Snetterton

Quick apply

Job details

Part-time | Full-time | Fixed term contract
£26,000 - £28,500 a year
2 days ago

Benefits

Cycle to work scheme
Work from home
Company events
Employee discount
On-site parking

Qualifications

Customer service
Salesforce
Microsoft Office
Organisational skills
Phone etiquette
Communication skills

Full job description

About us

At Natures Menu we believe the bond between pet and owner isn’t for a moment; it’s for a lifetime. From that first excited tail wag to the gentle steps of old age, our pets nourish us along the way, every day. Brightening our mood, getting us outside and just…being there. We believe dogs and cats deserve to eat the healthiest, most natural and tastiest food with none of the nasties. That’s why we pioneered raw feeding 45 years ago and have now expanded across different ranges to make sure all pet parents have more natural alternatives to traditional pet food. We want to make food that tastes good and does good for the pets we serve. Lovingly crafted in our local Norfolk factory, you can be sure you are joining a sustainable company who care about our people, the products we create and our impact on the environment. And to do this, we need a team of brilliant people who share that ambition to come and work with us.

Your role

Reporting to the Customer Service Team Leader, this role is responsible for delivering an outstanding customer experience by managing customer enquiries, complaints and service requests across telephone, email and live chat. The successful candidate will use strong communication and problem-solving skills to resolve issues efficiently, ensuring a seamless customer journey that promotes customer loyalty and supports Natures Menu's reputation for excellent service.

What You Will Do

· Respond to customer enquiries via telephone, live chat, and email in a professional, friendly, and timely manner.

· Provide accurate information regarding products, services, orders, deliveries, returns, and account-related queries.

· Investigate and resolve customer issues, complaints, and concerns, ensuring a satisfactory outcome wherever possible.

· Process customer requests, amendments, refunds, replacements, and other service-related transactions in line with company policies.

· Maintain detailed and accurate records of all customer interactions within the CRM or customer management system.

· Escalate complex queries or complaints to the appropriate department or management team when required.

· Meet individual and team performance targets, including customer satisfaction, response times, and quality standards.

· Proactively identify opportunities to improve customer experience and internal processes.

· Collaborate with internal departments such as Warehouse, Logistics, Finance, and Marketing to resolve customer issues effectively.

· Stay up to date with company products, promotions, policies, and procedures.

What We Are Looking For

Essential

· Minimum 2 years' experience in Customer Service, or a similar customer-focused role.

· Previous experience of order processing, administration and handling customer queries.

· Excellent verbal and written communication skills.

· Strong telephone manner and active listening skills.

· Ability to manage multiple customer conversations across different channels simultaneously.

· Strong problem-solving and decision-making abilities.

· Experience using CRM and business systems; knowledge of Salesforce, SAP, Microsoft Office and Google Workspace would be advantageous.

· Strong attention to detail and organisational skills.

· Right to work in the UK.

Personal Attributes

· Customer-focused with a passion for delivering outstanding service.

· Empathetic, patient, and professional in all customer interactions.

· Positive and resilient when handling challenging situations.

· Team player with a collaborative approach.

· Ability to work independently and manage workload effectively.

· Flexible and adaptable in a fast-paced environment.

Location: Based at our site in Snetterton, Norfolk - Hybrid (2 days per week in the office)

Pay: £26,000.00-£28,500.00 per year

Benefits:

Company events
Cycle to work scheme
Employee discount
On-site parking
Work from home

Application question(s):

Will you work Fulltime 40 hours per week or Part Time 16 hours a week? Please specify clearly the contract you require.

Work Location: Hybrid remote in Snetterton

Quick apply

Refine Your Search

application support jobs in shipdham, nfk

Customer Service Adviser

IT Desktop Support

Client Integrations Administrator

Application Support Analyst

Service and Support Analyst

Customer Service Coordinator

Training Sales Coordinator

Customer Services Manager

Technician (ICT) (Trustwide Mobile)

Customer Co-ordinator - Fixed Term

Customer support Consultant

System Support Representative

Sales & Customer Supervisor

INFORMATION TECHNOLOGY SPECIALIST

Digital Infrastructure Technician

Software Developer I

Digital Skills Trainer

Video Analyst (Scouting)

AI Platform & Infrastructure Lead

Digital Infrastructure Technician

I want to receive the latest job alerts for application support in shipdham, nfk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected