Complaints manager Work, Jobs in Shipham, Som (with Salaries)

Repairs Team Leader
Willow Tree Housing Partnership —Axbridge
- £41,778 a year
- Full-time
- Customer service
- Maintenance
- English
- Annual leave
- Work from home
Quick apply
8d
Concerns Manager - Complaints and PSOW
Aneurin Bevan University Health Board —Caerleon
- £50,129 - £57,365 a year
- Full-time
- English
- Paid training
3d
Care Manager
Tudor Lodge Residential Home —Burnham-on-Sea
- £50,000 - £65,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
12d
Garden Centre Retail Department Manager (Horti)
Hillier Nurseries Ltd —Cheddar
- £29,000 a year
- Weekend availability
- Sales
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
14d
Complaints Case Manager
Bristol City Council —Bristol
- £39,862 - £41,771 a year
- Full-time
- Hybrid work
- Annual leave
- Flexitime
14d
Administrator
Optima Care Group —Congresbury
- £15 an hour
- Part-time
- Microsoft Word
- Administrative experience
- Organisational skills
Quick apply
1d
Quality Manager
M-CNC Ltd —Bridgwater
- £45,000 - £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Quick apply
12d
Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
1d
Fraud Officer - Eston
Department for Work and Pensions —Street
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
10d
Production Manager - Liquid Colours
Plant-Ex Ingredients Ltd —Avonmouth
- From £50,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
1d
Governance Manager
Drive —Cardiff
- £40,571 a year
- Full-time
- Hybrid work
- Annual leave
Store Manager
Aldi —Cardiff
- £52,910 - £69,000 a year
- Annual leave
Communications Manager
Forestry England —Bristol
- £40,388 - £43,482 a year
- Temporary
- Hybrid work
- English
- Free parking
- Employee discount
12d
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Work from home
- Employee discount
Quick apply
11d
Agile Delivery Manager
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
3d
Principal Delivery Manager
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
Deputy Manager
Ronald McDonald House —Cardiff
- £27,000 a year
- Weekend availability
- Management
- Microsoft Office
- Administrative experience
Quick apply
10d
Dental Practice Manager
DentaQuest —Weston-super-Mare
- £32,000 - £45,000 a year
- Weekend availability
- Management
- Team management
- Travel
- Free parking
- Employee discount
Quick apply
7d
Front of House Manager / General Manager
HR Executive Limited —Bristol
- £35,000 - £40,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
Service Manager East - Learning Disabilities (Adults)
Somerset Council —Shepton Mallet
- £49,282 a year
- Full-time
- Supervising experience
- Travel
- Human resources
- Annual leave
2d

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Repairs Team Leader

Willow Tree Housing Partnership -
Axbridge

Quick apply

Job details

Permanent | Full-time
£41,778 a year
8 days ago

Benefits

Annual leave
Company pension
Work from home

Qualifications

Customer service
Maintenance
English
Administrative experience
Organisational skills
IT
Office experience

Full job description

Repairs Team Leader

Lead a vital repairs service that keeps homes safe, well maintained and resident focused.

Job Title: Repairs Team Leader

Location: Rooksbridge, Somerset

Hours: Full time 35 hours per week plus benefits

Salary: £41,778 per annum plus Essential Car Users Allowance

Contract: Permanent

Benefits: Competitive

Willow Tree Housing Partnership (WTHP) is a community focused organisation committed to delivering more; building new homes, offering a commitment to high standards of service to our tenants, and investing in our people to give their best. We have a strong value system based on principles of respect and effective co-operation.

WTHP is looking for a confident and proactive Repairs Team Leader to help deliver high-quality property services across our homes. This is a hands-on leadership role where you will support a team of Property Inspectors, work closely with contractors and colleagues, and make sure residents receive a responsive, transparent and professional repairs service.

About the role

You will provide day-to-day supervision, technical guidance and performance oversight for responsive repairs, maintenance, voids, mutual exchanges, damp and mould, disrepair and wider health and safety related property matters. Working with the Assets and Repairs Manager and the Head of Assets and Repairs, you will play a key role in ensuring our homes are safe, compliant and maintained to a high standard.

Why join us?

This is an opportunity to make a visible difference to residents’ lives by improving the quality, safety and reliability of the homes they live in. You will join a collaborative housing service where good communication, strong contractor management and a commitment to continuous improvement are central to how we work.

What you’ll be doing

· Lead, support and coach the Property Inspector team, including regular one-to-one meetings focused on wellbeing, performance and improvement.

· Provide technical advice on repairs, maintenance, building safety and property management matters.

· Oversee responsive repairs, pre and post inspections, contractor performance and value-for-money checks.

· Monitor outstanding repairs, disrepair claims, damp and mould cases, complaints and complex property issues.

· Work with contractors and internal teams to ensure works are completed on time, to the right quality and within budget.

· Support void management, mutual exchange inspections and handovers, helping to minimise relet times while maintaining standards.

· Contribute to planned and cyclical works programmes, including post inspections and reporting on contract performance.

· Help ensure compliance with relevant housing, health and safety and regulatory requirements, including Awaab’s Law and HHSRS-related matters.

About you

· You have experience of property repairs, maintenance or housing asset services, ideally within social housing or a similar customer-focused environment.

· You can lead, motivate and support a team while maintaining clear standards and accountability.

· You understand the importance of safe homes, regulatory compliance and resident-centred service delivery.

· You are confident working with contractors, reviewing performance information and challenging poor service when needed.

· You communicate clearly with residents, colleagues and partners, including when managing complex or sensitive cases.

· You are organised, solutions-focused and comfortable balancing operational priorities, budgets and deadlines.

· You are committed to equality, diversity and inclusion, continuous improvement and professional development.

What we offer

In return, you will be part of a purpose-led housing organisation where your work has a direct impact on the quality of residents’ homes.

We offer:

· 25 days annual leave plus statutory holidays

· Member of SHPS DC pension scheme

· The option to work both from home, and the office, under our agile working policy, subject to business needs.

· Other health benefits

Ready to apply?

If you are a practical, people-focused repairs professional who wants to lead a team, improve services and help provide safe, well-maintained homes, we would like to hear from you.

Closing date: 10am on 13 July 2026

Interviews: w/c 27 July 2026

How to apply:

Before applying, please refer to the job description and person specification for this role, on our Willow Tree Housing Partnership website www.willowtreehousing.org.uk & go to 'Working for Us'
To then apply, please click the Apply button above and provide both a CV, and a supporting statement of no more than one side of A4. Your statement should include any information that shows your suitability for the role and demonstrates how you meet the person specification

Equality, Diversity & Inclusion Monitoring

We are committed to building a diverse and inclusive workplace where everyone can thrive.

As part of our recruitment process, we invite all applicants to complete our confidential Equality, Diversity & Inclusion Monitoring Form which can be found on our website.

Completing the form is entirely voluntary and will not affect your application in any way. The information you provide will be used only for monitoring purposes, in line with our privacy policy, and will be stored securely and anonymously.

No agencies please

Pay: £41,778.00 per year

Benefits:

Company pension

Ability to commute/relocate:

Axbridge BS26 2TN: reliably commute or plan to relocate before starting work (required)

Application question(s):

Please confirm that you have read both the job description and person specification and your application will include a CV and a supporting statement?
A track record of operational housing, repairs, maintenance, Health and Safety and statutory compliance.
Demonstratable knowledge and understanding of housing legislation, in a technical building safety environment and regulation applied in social housing.

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in shipham, som

Repairs Team Leader

Concerns Manager - Complaints and PSOW

Care Manager

Garden Centre Retail Department Manager (Horti)

Complaints Case Manager

Administrator

Quality Manager

Customer Service Team Leader

Fraud Officer - Eston

Production Manager - Liquid Colours

Governance Manager

Store Manager

Communications Manager

Customer Experience Manager

Agile Delivery Manager

Principal Delivery Manager

Deputy Manager

Dental Practice Manager

Front of House Manager / General Manager

Service Manager East - Learning Disabilities (Adults)

I want to receive the latest job alerts for complaints manager in shipham, som

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