Customer services team manager Work, Jobs in Shipston On Stour, War (with Salaries)

Service Delivery Manager
Cox Automotive —Coventry
- £40,000 a year
- Full-time
- Customer service
- Employee discount
Visual Merchandiser, FT (40 Hours) - Bicester
Under Armour —Launton
- Weekend availability
- Communication skills
- Employee discount
Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Empty Homes Manager
Bromford —Tewkesbury
- £48,317.17 a year
- Overtime
- Hybrid work
- Maintenance
- Travel
- Leadership
- Annual leave
- Employee discount
Assistant Manager
The Air Ambulance Service —Shipston on Stour
- £13.63 an hour
- Part-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
5d
Account Manager ( Technology Leader/Visionary)
Target Integration —University of Warwick
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- ERP systems
- Leadership
- Communication skills
- Work from home
Quick apply
13d
Scheduling Coordinator
Individual Care Services —Studley
- Up to £27,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Phone etiquette
- Annual leave
- Work from home
Quick apply
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
8d
Contracts and Relationships Manager
National Gas —Warwick
- £53,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Employee assistance programme
12d
Customer and Trading Manager
Sainsbury's —Shipston on Stour
- From £31,700 a year
2d
Client Success and Bookings Manager
Rooost —Leamington Spa
- £32,500 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
ER Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Ecommerce Fulfilment Assistant
Wildworx —Alcester
- £14 - £20 an hour
- Part-time
- Forklift
- Warehouse experience
- Computer skills
- Employee discount
Quick apply
13d
Welcome Team Manager (Luxury Wedding Venue)
Artemis Venue Services —Shipston on Stour
- £26,580 a year
- Full-time
- Bar
- Sales
- Free parking
Quick apply
Business Development Manager (Digital Forensics)
CCL Solutions Group Ltd —Stratford-upon-Avon
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Health & wellbeing programme
- Work from home
Quick apply
Lead Food Manager
Sainsbury's —Wellesbourne
- £36,250 a year
- Leadership
- Employee discount
14d
Operations Manager
PayItMonthly Ltd —Cheltenham
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- IT
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Liaison Officer
Mears Group —Evesham
- Up to £30,000 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee discount
Fleet Delivery Specialist
Volvo Group —Warwick
- Hybrid work
- Microsoft Excel
- Travel
- IT
- Employee assistance programme
- Employee discount
HR, FINANCE & FACILITIES CO-ORDINATOR
InkTec Europe Ltd —Witney
- £28,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Human resources
- Free parking
Quick apply
6d

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customer services team manager jobs near shipston on stour, war

Service Delivery Manager

Cox Automotive -
Coventry

Apply Now

Job details

Full-time
£40,000 a year

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Customer service
B2B

Full job description

Client Services Manager (B2B) – Automotive Sector

Coventry

40 hours per week (Mon-Fri)

£40,000

Lead relationships. Deliver exceptional service. Keep clients happy.

At Manheim Vehicle Services, part of Cox Automotive, we support customers across the automotive sector with high-quality vehicle preparation and remarketing services.

As our customer base continues to grow, we’re looking for a Client Services Manager (internally referred to as a Service Delivery Team Manager) to lead a small customer support team and manage relationships with a portfolio of high-profile B2B automotive clients.

This is not a consumer contact centre role. You’ll be working closely with established commercial customers, providing service updates, managing queries and ensuring contractual service expectations are consistently delivered.

You’ll become a trusted point of contact for key accounts, helping to maintain strong long-term client relationships through excellent communication, responsiveness and problem-solving.

Why Join Us & What’s In It For You?

As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:

Option to buy additional holiday days
Your birthday off every year - paid
One annual Well-Being Day for you to relax and recharge
One paid Charity Day to give back and support a cause that matters to you
Opportunities for career progression across the Cox Automotive network
Competitive pension scheme

About the Role:

This is a customer-focused leadership role where you’ll oversee service delivery across a portfolio of key contracted customer accounts.

You’ll lead a small team of customer support colleagues, ensuring customers receive proactive communication, timely updates and a consistently high standard of service.

Working closely with operational teams, you’ll help ensure contractual expectations are met, customer issues are resolved quickly and relationships with key stakeholders remain strong.

You’ll also play an important role in identifying opportunities to improve customer experience and strengthen service delivery.

What You’ll Be Doing:

Acting as the day-to-day relationship lead for key contracted B2B customer accounts
Providing proactive updates to customers on vehicle progress, service delivery and operational performance
Managing customer queries, complaints and service escalations professionally, ensuring positive outcomes
Attending client calls, account review meetings and service discussions with commercial stakeholders
Building strong working relationships with key customer contacts to support retention and long-term partnerships
Leading, coaching and developing a small customer support team (3), ensuring a consistently high standard of service
Working closely with operational teams to ensure service level expectations and contractual commitments are met
Identifying service improvements to enhance customer experience and strengthen client satisfaction

What We’re Looking For

We’re particularly interested in people with experience supporting business-to-business customers, ideally within automotive, fleet, logistics or other service-led contract environments.

You may currently be working as a:

Customer Service Team Leader (B2B)
Client Services Team Leader
Account Support Manager
Customer Operations Team Leader
Service Delivery Team Leader or Coordinator
Fleet Customer Support Team Leader
Account Coordinator or Client Relationship Lead

We’re looking for someone who:

Has experience managing relationships with business customers rather than high-volume consumer enquiries
Is confident communicating with professional stakeholders and representing the business in customer meetings
Has experience managing customer complaints, escalations and service recovery professionally
Understands service levels, contractual expectations or customer KPIs
Enjoys leading and developing small teams
Is organised, calm under pressure and naturally solutions-focused
Can build credibility and strong relationships with both customers and internal teams

Experience within automotive, fleet or vehicle services would be highly desirable, although we’d also welcome applications from candidates with strong B2B customer service experience in other sectors.

Why This Role?

This is an opportunity to join a growing business where you’ll have real ownership, visibility and the chance to make a genuine impact on customer relationships and service performance.

If you enjoy building strong client relationships, solving problems and leading a small team to deliver excellent service, we’d love to hear from you.

We’re Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.

Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.

Apply Now

Refine Your Search

customer services team manager jobs in shipston on stour, war

Service Delivery Manager

Visual Merchandiser, FT (40 Hours) - Bicester

Customer Experience Manager

Empty Homes Manager

Assistant Manager

Account Manager ( Technology Leader/Visionary)

Scheduling Coordinator

Customer Services Team Manager

Contracts and Relationships Manager

Customer and Trading Manager

Client Success and Bookings Manager

ER Manager

Ecommerce Fulfilment Assistant

Welcome Team Manager (Luxury Wedding Venue)

Business Development Manager (Digital Forensics)

Lead Food Manager

Operations Manager

Customer Liaison Officer

Fleet Delivery Specialist

HR, FINANCE & FACILITIES CO-ORDINATOR

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