Trading manager Work, Jobs in Shipston On Stour, War (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Senior Online Trading Manager - Fixed-Term Contract
Bamford Collection —Moreton-In-Marsh
- Sales
- Merchandising
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Head of Finance
Cable & Splicing Limited (CASS) —Stratford-upon-Avon
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Supervising experience
- Travel
Quick apply
Customer and Trading Manager
Sainsbury's —Shipston on Stour
- From £31,700 a year
6d
Project Support Officer
Babcock International —Tewkesbury
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Annual leave
5d
Senior Paid Marketing & SEO Manager
Superdry —Cheltenham
- Communication skills
- Store discount
- Annual leave
Finance Manager
Brusco Food Group —Evesham
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Team management
- Free parking
- Store discount
Quick apply
3d
Trading Team Manager
B&Q —Witney
- £30,000 - £33,000 a year
- Part-time
- Annual leave
- Employee assistance programme
Senior Asset Manager
OurCoop —Warwick
- Up to £70,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Customer and Trading Manager - Small Supermarket
Sainsbury's —Banbury
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Estate Manager
OurCoop —Warwick
- Up to £50,000 a year
- Full-time
- Management
- Contracts
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer and Trading Manager - Convenience
Sainsbury's —Bicester
- £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Commercial Manager
Goodmerch Pubs —Henley in Arden
- £50,100 - £55,000 a year
- Full-time
- Data analysis skills
- Hotel
- SQL
- Free parking
- Work from home
Quick apply
13d
Pre-Implementation Specialist
TrueCommerce —Coventry
- Remote
- Microsoft Office
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Life insurance
Retail Pricing Manager
Halfords —Redditch
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Annual leave
- Employee discount
Category Manager
BSS —Coventry
- Full-time
- Microsoft Excel
- Analysis skills
- Plumbing
Underwriting Analytics and Data Standards Manager
NFU Mutual —Stratford-upon-Avon
- Up to £95,000 a year
- Full-time
- Hybrid work
- Management
- Team management
- Financial services
- Annual leave
- Employee discount
4d
Sous Chef
Cotswold Farm Park —Cheltenham
- £34,000 - £38,000 a year
- Full-time
- Hospitality
- Cooking
- Organisational skills
- Free parking
- Store discount
Quick apply
12d
Senior Finance Business Partner
The Jockey Club —Cheltenham
- Full-time
- Hospitality
- Microsoft Excel
- Annual leave
2d
Data Engineering Manager FTC
NFU Mutual —Stratford-upon-Avon
- Up to £75,000 a year
- Full-time
- Remote
- Azure
- SQL
- AWS
- Annual leave
- Employee discount
5d

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

trading manager jobs in shipston on stour, war

Customer Experience Manager

Senior Online Trading Manager - Fixed-Term Contract

Head of Finance

Customer and Trading Manager

Project Support Officer

Senior Paid Marketing & SEO Manager

Finance Manager

Trading Team Manager

Senior Asset Manager

Customer and Trading Manager - Small Supermarket

Estate Manager

Customer and Trading Manager - Convenience

Commercial Manager

Pre-Implementation Specialist

Retail Pricing Manager

Category Manager

Underwriting Analytics and Data Standards Manager

Sous Chef

Senior Finance Business Partner

Data Engineering Manager FTC

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