Customer support coordinator Work, Jobs in Shirebrook, Dby (with Salaries)

Client Success Coordinator - Chesterfield
Ovation Incentives —Chesterfield
- £25,000 a year
- Full-time
- Hybrid work
- English
- Organisational skills
- Business
Quick apply
Creative Coordinator
Frasers Group —Shirebrook
- Full-time
- Management
- Travel
- Communication skills
Quick apply
Branch Coordinator - Maternity Cover FTC
Conference Technologies, Inc. —Retford
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
Customer Support Co-ordinator
Public Sector Resourcing —Mansfield
- Part-time
Branch Coordinator - Maternity Cover FTC
CTI UK —Retford
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
Quick apply
Customer Onboarding Coordinator
Safetykleen —Dinnington
- £28,000 a year
- Full-time
- CRM software
- Continuous improvement
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Legal Services Coordinator
Lovedays Solicitors —Wirksworth
- From £24,000 a year
- Full-time
- Salesforce
- Business development
- Organisational skills
- Free parking
- Employee discount
Quick apply
4d
Customer Account Coordinator
Incora —Derby
- £28,000 - £30,000 a year
- Full-time
- Continuous improvement
- AI
- Communication skills
Professional Services Coordinator
Millgate —Sheffield
- £26,000 - £30,000 a year
- Overtime
- Microsoft Word
- Travel
- Organisational skills
Quick apply
4d
Residential Wellbeing Coordinator
Nottingham College —Nottingham
- £25,256 - £26,348 a year
- Monday to Friday
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Supplier Support Coordinator
GXO Logistics —Nottingham
- Up to £26,100 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Spares Sales Coordinator
Evac Group —Chesterfield
- CRM software
- English
- Continuous improvement
Quick apply
Client Services Coordinator
Alfred H Knight Group —Rotherham
- Full-time
- Bachelor's degree
- No degree
- Travel
- Employee assistance programme
Quick apply
3d
Technical Surveyor & Installation Coordinator
Aquarius Home Improvements Ltd —Ilkeston
- £30,000 - £40,000 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
Quick apply
6d
Trade Sales Coordinator
CW Sellors Group Ltd —Ashbourne
- £29,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
2d
Site Setup Coordinator
Balfour Beatty —Derby
- Hybrid work
- Microsoft Powerpoint
- Customer service
- First Aid Certification
- Annual leave
13d
Office Administrator (Trade Sales co-ordinator)
R O Arnold Ltd —Doncaster
- £12.71 an hour
- Full-time
- Microsoft Excel
- English
- Administrative experience
- Employee discount
Quick apply
9d
Conference & Events Coordinator Student Placement
University of Derby —Derby
- £26,737.00 - £31,209.85 a year
- Weekend availability
- University
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
12d
European Logistics Coordinator
Nutreco —Ashbourne
- Full-time
- Customer service
- Computer literacy
- Communication skills

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customer support coordinator jobs near shirebrook, dby

Client Success Coordinator - Chesterfield

Ovation Incentives
Chesterfield

Quick apply

Job details

Full-time
£25,000 a year

Qualifications

Stakeholder liaison
English
Microsoft Office Suite
Zendesk
Organisational skills
Customer support
Customer interaction
Business
Communication skills

Full job description

About us

Ovation Incentives is a technology-focused performance improvement agency. We help our clients improve performance by incentivising, rewarding and motivating their customers, partners and employees. We do this through combining our world-class global reward portfolio with tailor-made technology systems to deliver award-winning solutions. We are dedicated to providing exceptional service and support to our clients. We are looking for a proactive and problem-solving Customer Success Coordinator to join our team.

The role

Be part of a small company with a great corporate culture where every employee counts. As a Client Success Coordinator, your primary responsibilities will include receiving orders from clients and processing them on our in-house technology platform, organising the electronic data storage of order information, generating invoices for clients, and participating in client calls and business reviews when necessary.

You will also be the first point of contact for our clients’ customers and helpdesk teams (via email only). This will require a high standard of service and customer satisfaction, ensuring that an efficient, friendly and professional manner is upheld. This is a great starting role with a potential of growth.

You will primarily work remotely, with 1-2 days per week based in our Chesterfield office. Occasionally, travel to our London head office may be required

Key responsibilities

Processing orders online through our various technology platforms
Generating invoices and reports for clients and management
Respond to customer queries via email in a timely and professional manner
Utilise problem-solving skills to address and resolve customer issues effectively
Display initiative and logical thinking to provide innovative solutions to customer problems
Identifying and proactively seeking to support customers to ensure quality levels of service
Liaise with suppliers to resolve escalated queries and ensure customer satisfaction
Maintain accurate records of customer interactions and resolutions
Collaborate with internal teams to improve customer experience and processes
Monitor customer feedback and suggest improvements to enhance service quality
Escalations to Client Account Manager in line with Client SLAs
General administrative duties including keeping up to date work notes and process guides
Ensuring compliance with company policies and industry regulations

Requirements

Degree or qualified to third level in Business/IT/MIS/Communications related fields
Proven experience in a customer service or customer success role
Ability to work independently as well as part of a small team
Excellent written and verbal communication skills
Strong problem-solving abilities, logical thinking and attention to detail
Ability to take initiative and work independently
Experience in liaising with suppliers or external partners is a plus
Proficiency in using Microsoft Office suite specifically Excel – successful candidates will be tested at interview stage
A proactive, enthusiastic and positive attitude
Excellent organisational skills and multitasking abilities
Ability to work in a hybrid environment, with 1-2 days per week in the Chesterfield office
Excellent command of English, both written and spoken – as demonstrated by your cover letter
Only legal residents who are allowed to work in the UK will be considered

Nice to have (but not essential)

Ability to speak another language
Experience with Freshdesk/Zendesk, JIRA, Microsoft Teams or similar systems (although full training will be provided).

Benefits

Competitive salary and benefits package
Flexible working arrangements
Opportunities for professional growth and development
Supportive and collaborative team environment

Quick apply

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customer support coordinator jobs in shirebrook, dby

Client Success Coordinator - Chesterfield

Creative Coordinator

Branch Coordinator - Maternity Cover FTC