Group manager Work, Jobs in Shoreditch, Gtl (with Salaries)

Lead Customer Journey Manager
Lloyds Banking Group —London
- £92,701 - £109,060 a year
- Full-time
- Hybrid work
- Continuous improvement
5d
Entertainment & Performance Manager
Bam Karaoke Box —London
- £42,500 - £48,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Annual leave
- Employee discount
Quick apply
13d
Partnership Manager
Safer Business Network Ltd —London
- £43,250 a year
- Full-time
- Hybrid work
- Management
- Business development
- Supervising experience
- Annual leave
Quick apply
11d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
GENERAL MANAGER -ZARA -CENTRAL LONDON
INDITEX —London
- Full-time
- Management
- Customer service
- Employee discount
Quick apply
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Assistant General Manager
The Palomar —London
- £55,000 a year
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Contract Support
Ethos Facilities Limited —Westminster
- £29,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
11d
Product Manager
Compare the Market —London
Quick apply
1d
BE Inspired Youth Intervention Leader
BE Inspired Youth & Community C.I.C. —London
- £18 an hour
- Part-time
- Working with children
- Mentoring
- IT
Quick apply
4h
Sales Professional
Ralph Lauren —London
- Full-time
- Hospitality
- Merchandising
- Communication skills
- Employee discount
Experience & Engagement Manager
Virgin Active —London
- £36,582 a year
- Weekend availability
- Annual leave
- Employee discount
Bellevue Apprenticeship and Tutoring Admin Officer
Bellevue Education International Limited —London
- £35,000 - £40,000 a year
- Part-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Teaching
- Work from home
- Flexible schedule
Quick apply
5d
Sales Assistant - Harrods - Part Time
Maje —London
- Part-time
- Employee discount
Quick apply
School Trip Coordinator
The School Trip —London
- £26,500 a year
- Overtime
- Hybrid work
- CRM software
- Customer service
- Communication skills
- Profit sharing
- Health & wellbeing programme
Quick apply
1d
Restaurant Manager
Hawksmoor Wood Wharf —London
- Up to £25 an hour
- Overtime
- Restaurant
- Restaurant experience
- Referral programme
Quick apply
Managers
Miroma Leisure —London
- £50,000 a year
- Weekend availability
- Hospitality
- Supervising experience
- Organisational skills
- Employee discount
Quick apply
5d
Flagship Retail Sales Assistant - Regent Street
Maje —London
- Part-time
- Employee discount
Quick apply
Office Manager
Outcomes First Group —Crouch End
- Up to £38,000 a year
- Monday to Friday
- Human resources
- Communication skills
- School
- Employee discount
7d
Duty Operations Manager
Science Museum Group —London
- £39,884 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
11d

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Lead Customer Journey Manager

Lloyds Banking Group -
London

Apply Now

Job details

Full-time
£92,701 - £109,060 a year
5 days ago

Benefits

Company pension

Qualifications

Continuous improvement

Full job description

End Date

Thursday 25 June 2026

Salary Range

£92,701 - £109,060

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Job Description

Job Title: Lead Customer Journey Manager

Salary: £92,701 - £109,060

Location: London

Hours: Full-time

Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our London office. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing:

This is your opportunity to shape how lending journeys work at scale by making them faster, simpler and more effective for both colleagues and customers as part of a major transformation programme.

As a Lead Customer Journey Manager, you’ll play a critical role in shaping our customer and colleague experience as part of the lending and credit transformation across Business & Commercial Banking. You’ll lead and develop a team of journey specialists while being accountable for shaping and delivering end-to-end colleague journeys that enable the fastest, simplest and most effective customer outcomes.

You’ll own end-to-end journeys, designing and delivering experiences that reduce complexity, increase automation and improve speed to decision and fulfilment. You’ll translate customer outcomes into intuitive workflows and journeys, enabling Relationship Managers, Credit teams and operational colleagues to deliver consistently high-quality results.

Working closely with Product Owners, Engineers and cross-functional teams, you’ll bring journey vision to life. Balancing experience, risk and technical constraints while driving delivery through to outcomes.

Operating across a complex lending environment, you’ll align various systems and partners, using data and insight to continuously improve performance

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone, make change happen and challenge the status quo. Sound like you?

What we’re looking for:

5+ years’ experience delivering end-to-end customer or colleague journeys in complex, multi-stakeholder environments, including large-scale transformation
Confirmed experience leading and developing teams, driving performance and delivering through others
Experience in customer journey mapping, including applying “jobs to be done” methodologies to shape design decisions
Strong data literacy, using customer insights, metrics and analytics to inform decisions and drive continuous improvement
Excellent stakeholder management and influencing skills, with experience engaging senior stakeholders across business, risk and technology
Experience aligning journey design across multiple platforms and systems, with the ability to operate as the single point of accountability across teams

And any experience of these would be great:

Understanding of commercial lending, credit processes and associated risk, governance and fulfilment activities
Experience of customer journey delivery within technology platforms, with knowledge of engineering practices

We know that great talent comes from many backgrounds. Whilst this advert may reference specific experience, we recognise that skills are developed in different ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies

Like what you hear? Join us!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Apply Now

Refine Your Search

group manager jobs in shoreditch, gtl

Lead Customer Journey Manager

Entertainment & Performance Manager

Partnership Manager

Head of CS - Under 18s Services

GENERAL MANAGER -ZARA -CENTRAL LONDON

Relationship Manager

Assistant General Manager

Contract Support

Product Manager

BE Inspired Youth Intervention Leader

Sales Professional

Experience & Engagement Manager

Bellevue Apprenticeship and Tutoring Admin Officer

Sales Assistant - Harrods - Part Time

School Trip Coordinator

Restaurant Manager

Managers

Flagship Retail Sales Assistant - Regent Street

Office Manager

Duty Operations Manager

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