Call center Work, Jobs in Shoreham By Sea, Wsx (with Salaries)

FULL TIME Customer Retention Advisor
Your Brand Cover Ltd —Brighton
- £25,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick apply
3d
Telesales Executive - Immediate Start Available
HomeShield Direct —Brighton and Hove
- £31,800 - £59,800 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Referral programme
Quick apply
11h
Experienced Telesales Agent/Consultant
Your Brand Cover Ltd —Brighton
- Up to £45,000 a year
- Full-time
- In-person
- Communication skills
- Annual leave
Quick apply
1d
Join Our Call Centre Team – Customer Service & Sales Opportunities
The Telemarketing Company —Brighton
- Customer service
- Annual leave
- Employee discount
Customer Service Coordinator
Dolby Vivisol —Crawley
- £24,880 a year
- Full-time
- Customer service
- Organisational skills
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
13d
Customer Support Coordinator
Dolby Vivisol —Crawley
- £24,880 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
- Employee discount
Quick apply
10d
B2B Appointment Setter (Telemarketing)
ATS Connection —Arundel
- £15 - £18 an hour
- Part-time
- Hybrid work
- CRM software
- Customer service
- IT
- Flexible schedule
Quick apply
21h
SUMMER JOB* Spanish Speaker - Telemarketing Agent
The Telemarketing Company —Brighton
- £13.45 an hour
- Temporary
- Spanish
- English
- Communication skills
- Annual leave
- Employee discount
Evening Customer Service Coordinator
Dolby Vivisol —Crawley
- £24,880 a year
- Full-time
- Customer service
- Organisational skills
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Brighton
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Customer Experience Advisor (Telesales Agent)
Telecom Acquisitions Ltd. —Horsham
- Full-time
- Customer service
- Employee discount
- Referral programme
Quick apply
Telesales Agent
Telecom Acquisitions Ltd. —Horsham
- £26,436 a year
- Full-time
- Employee discount
- Referral programme
Quick apply
Customer Service Advisor
Telecom Acquisitions Ltd. —Horsham
- Full-time
- Customer service
- Phone etiquette
- Employee discount
Quick apply
1d
weekend Egg Collector
Springles farm —Lewes
- £12.71 an hour
- Weekend availability
- Microsoft Outlook
- In-person
- Annual leave
Quick apply
10d
Sales Development Representative – Educational Travel
Projects Abroad —Brighton
- £22,380 a year
- Part-time
- Hybrid work
- Phone etiquette
Customer Service Representative (German-speaking)
Via —Brighton
- £14.75 an hour
- Night shift
- Remote
- English
- Communication skills
- Work from home
Quick apply

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FULL TIME Customer Retention Advisor
Your Brand Cover Ltd —Brighton
Handle customer cancellation requests and work to retain customers through effective objection handling and solution-focused conversations.
£25,000 a year
Quick apply
3d
Telesales Executive - Immediate Start Available
HomeShield Direct —Brighton and Hove
Engage with customers to understand their needs and provide suitable protection plan recommendations for their home appliances.
£31,800 - £59,800 a year
Quick apply
11h

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call center jobs near shoreham by sea, wsx

FULL TIME Customer Retention Advisor

Your Brand Cover Ltd -
Brighton

Quick apply

Job details

Permanent | Full-time
£25,000 a year
3 days ago

Benefits

Casual dress
Company pension
Company events

Qualifications

Customer retention
Sales
Customer service
Telecommunication
Communication skills
Negotiation

Full job description

Company Overview

At Your Brand Cover, we’re proud to be one of the UK’s fastest-growing appliance cover specialists. We’re rated Excellent on Trustpilot and are known for our friendly, reliable service. Our unique Lifetime Appliance Plan gives customers peace of mind with unlimited repairs, free upgrades every 5 years, and dedicated UK-based support.

We operate with a clear vision and strong core values of Fairness, Trust, Value, and Reliability – values embedded in our culture and at the heart of everything we do.

We believe in nurturing talent and helping our employees grow to fulfil their career goals. This is an exciting opportunity to develop with a business that is expanding quickly, while helping to shape the customer experience and internal processes.

Job Overview

Success in this role will come from your ability to build rapport, understand customer concerns, confidently handle objections and demonstrate the value of staying with Your Brand Cover.

Please note: This is not a traditional customer service role. Whilst providing excellent customer service is important, the primary focus is customer retention, objection handling and achieving retention targets.

As a Customer Retention Advisor, your primary responsibility will be retaining existing customers who are considering cancelling their cover. You will use your communication, negotiation and problem-solving skills to understand customer concerns, overcome objections and demonstrate the value of our products.

Whilst customer service remains important, this role is heavily focused on retention performance and customer account management rather than general administration.

This role is varied, fast-paced, and requires excellent communication and problem-solving skills. You’ll work to resolve issues, provide clear information, and ensure every customer leaves the call with confidence in our service.

This role suits individuals who enjoy influencing customer decisions, overcoming objections and achieving measurable results.

You will be measured against retention, quality and customer satisfaction targets.

Responsibilities

Handle customer cancellation requests and work to retain customers through effective objection handling and solution-focused conversations.
Understand customer concerns and identify opportunities to retain policies that may otherwise cancel.
Negotiate suitable retention solutions whilst ensuring positive customer outcomes.
Consistently achieve retention, quality, and customer service targets.
Manage customers who have cancelled Direct Debits, missed payments, or fallen into arrears.
Demonstrate the value of Your Brand Cover's products and services to customers considering leaving.
Manage a high volume of inbound customer calls and enquiries.
Process payment queries, refunds, account amendments, and payment plan arrangements with exceptional attention to detail.
Maintain accurate, up-to-date records and notes on customer accounts and interactions.
Support customers throughout their appliance cover journey, including repair and replacement enquiries.
Assist customers with basic appliance troubleshooting and diagnose common household appliance issues over the phone where appropriate.
Handle customer complaints professionally, seeking resolution at the earliest opportunity and escalating when necessary.
Identify recurring customer issues and provide feedback to management to help improve products, services, and internal processes.
Contribute to the development of processes, training materials, knowledge bases, and policy documentation.
Assist with wider customer service and operational duties as required.

Skills and Experience

Essential Experience

Minimum 1 year's experience in a customer retention, renewals, collections or customer save environment is required.
Experience handling customer objections and difficult conversations.
Experience working against performance targets and KPIs.

Highly Desirable

Insurance, warranty, utilities, telecoms, subscriptions or membership retention experience.
Call centre experience.
FCA-regulated environment experience.

The Ideal Candidate

You may currently work in:

Retentions
Renewals
Customer Save Teams
Membership Retention
Collections
Insurance
Utilities
Telecommunications
Subscription Services
Contact Centre Sales

KPI Statement

Successful candidates will be comfortable working towards monthly retention, productivity and quality KPIs in a target-driven environment.

What We Offer

£25,000 per year.
37.5 hours per week - Monday to Friday (9am–5pm, with no weekend working).
22.66 days annual holiday (plus bank holidays).
An additional free day’s holiday for your birthday.
Full Training and Support Provided.
A collaborative, supportive, and friendly working environment.
Genuine career growth opportunities and development roles.

Job Types: Full-time, Permanent

Pay: £25,000.00 per year

Benefits:

Casual dress
Company events
Company pension

Ability to commute/relocate:

Brighton BN41 1AF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Have you worked in a role where you were measured against retention or sales targets?

Experience:

Customer retention: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

call center jobs in shoreham by sea, wsx

FULL TIME Customer Retention Advisor

Telesales Executive - Immediate Start Available

Experienced Telesales Agent/Consultant

Join Our Call Centre Team – Customer Service & Sales Opportunities

Customer Service Coordinator

Customer Support Coordinator

B2B Appointment Setter (Telemarketing)

SUMMER JOB* Spanish Speaker - Telemarketing Agent

Evening Customer Service Coordinator

JUNIOR SALES CONSULTANT

Customer Experience Advisor (Telesales Agent)

Telesales Agent

Customer Service Advisor

weekend Egg Collector

Sales Development Representative – Educational Travel

Customer Service Representative (German-speaking)

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