Customer support & client services occupations Work, Jobs in Silchester, Ham (with Salaries)

Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Retailer Support Advisor
Castle Trust Bank —Basingstoke
- £26,500 a year
- Full-time
- Customer service
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Care Specialist
Return on Investment Ltd —Maidenhead
- Up to £28,000 a year
- 8 hour shift
- CRM software
- Customer service
- English
- Annual leave
- Gym membership
Quick apply
Service Delivery Coordinator
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Salesforce
- Driving
- Free parking
- Employee assistance programme
Quick apply
Customer Service Advisor (Full-time)
1pMobile —Alton
- Up to £28,000 a year
- Full-time
- Microsoft Outlook
- Social media management
- Customer service
- Health & wellbeing programme
- Relocation assistance
Quick apply
Customer Services Coordinator - Basingstoke
Macmillan —Basingstoke
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Work from home
Quick apply
6d
Operations & Customer Service Assistant
Lenses For Hire Ltd —Maidenhead
- £21,000 - £22,000 a year
- Temporary
- Free parking
- Employee discount
Quick apply
4d
Temporary Call Centre Assistant
UPP Ltd —Reading
- £12.98 an hour
- Part-time
- Customer service
- Computer literacy
- University
- Paid training
6d
Customer Service Executive
Novuna —Newbury
- £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
6d
Client Services Executive
Northgate Vehicle Hire —Reading
- £28,500 a year
- Annual leave
- Employee discount
Quick apply
3d
Customer Service and Technical Advisor (Call Centre)
Manrose Manufacturing Ltd —Reading
- £12.71 an hour
- Full-time
- Microsoft Word
- Customer service
- Engineering
- Annual leave
- Referral programme
Quick apply
10d
Customer Services Advisor
SNG (Sovereign Network Group) —Basingstoke
- £25,936 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
Customer Care Executive
Venta Global —Hook
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Employee discount
Quick apply
14d
Retention Team Leader
LetsGoCover —Farnborough
- £30,000 - £35,000 a year
- Full-time
- Management
- Sales
- English
- Health & wellbeing programme
- Gym membership
Quick apply
12d
Customer Service Advisor - 6 Months Fixed Term Contract
DPD Group UK —Guildford
- £24,700 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Free parking
Quick apply
Customer Support & Enablement Executive
Once For All UK —Basingstoke
- £30,000 - £35,000 a year
- Construction
- Communication skills
- Employee assistance programme
Quick apply
Customer Service Administrator
Pertemps Basingstoke —Basingstoke
- £12.71 - £13.00 an hour
- Temporary
4d
Customer Service Advisor (Part-time)
The Fish Society —Guildford
- £14.20 an hour
- Part-time
- Hospitality
- Customer service
- English
Quick apply
6d
Customer Experience Advisor (Student Support Advisor)
The Chartered Institute of Marketing —Cookham
- £26,000 a year
- Part-time
- CRM software
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
9h
Customer Service Agent
StudentSafe —Slough
- £15 an hour
- Monday to Friday
- Hybrid work
- Customer service
- Travel
- Contracts
- Free parking
- Work from home
Quick apply
4d

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Customer Services Executive

Healthxchange -
Reading

Quick apply

Job details

Up to £30,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Office
Organisational skills
IT
Customer support
Communication skills
Time management

Full job description

Customer Services Executive

Location: Reading, Hybrid

Reporting to: Customer Services Manager

Salary: up to £30,000 pa, plus discretionary annual performance bonus

Work schedule: Our Customer Services department is open Monday to Friday 8am to 6pm. Your shift will be scheduled either 8am to 5pm or 9am to 6pm.

About Us:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8 and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

About the role:

We’re looking for a dynamic, people-focused individual to join our Customer Services team and play a key role in delivering outstanding support across phone, email, and live chat. You’ll help create exceptional customer experiences while contributing to the continued success and growth of Healthxchange.

Requirements:

Excellent understanding of what a great customer experience is.
Previous experience in a Customer Support or Contact Centre environment.
Strong organisational skills and able to work to deadlines and deliver results under pressure.
High attention to detail with a focus on quality.
Excellent email writing skills.
Ability to work under pressure in a fast-paced environment, whilst being flexible and adaptable.
Self-motivated, with the ability to work under minimal supervision.
Excellent time management capability.
Proven communication skills, and confident telephone manner.
IT skill such as Microsoft Office and CRM systems (Salesforce desirable)

Responsibilities:

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention.
Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer.
Ensure orders are processed promptly and accurately, adhering to company Standard Operating Procedures and all compliance requirements.
Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.
Investigate and respond to customer complaints, providing a resolution in line with customer expectations and in line with company policies.
Ensure customer emails, phone calls and Live Chats are responded to within agreed department response times.
Act as a brand ambassador when interacting with customers, consistently demonstrating high levels of integrity, diligence, and professionalism.
Always act as a team player, working with your colleagues to achieve department goals and objectives.
Maintain accurate records within our customer database and CRM system.
Support with initiatives to upsell or promote HXP’s products or services.
Maintain an up-to-date knowledge of company products and procedures.
Provide support with ad-hoc projects and tasks as required.

Benefits

Company pension, annual performance bonus, 23 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.

Work Location: Hybrid remote in Reading RG2 0NH

Quick apply

Refine Your Search

customer support & client services occupations jobs in silchester, ham

Customer Services Executive

Retailer Support Advisor

Customer Care Specialist

Service Delivery Coordinator

Customer Service Advisor (Full-time)

Customer Services Coordinator - Basingstoke

Operations & Customer Service Assistant

Temporary Call Centre Assistant

Customer Service Executive

Client Services Executive

Customer Service and Technical Advisor (Call Centre)

Customer Services Advisor

Customer Care Executive

Retention Team Leader

Customer Service Advisor - 6 Months Fixed Term Contract

Customer Support & Enablement Executive

Customer Service Administrator

Customer Service Advisor (Part-time)

Customer Experience Advisor (Student Support Advisor)

Customer Service Agent

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