Quality assurance specialist Work, Jobs in Silchester, Ham (with Salaries)

Quality Assurance and Operational Risk Specialist
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Contact Centre Associate
Castle Trust Bank —Basingstoke
- £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Employee assistance programme
Quick apply
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
2d
Practice Manager
Synthesis Clinic —Reading
- £50,000 - £58,000 a year
- Full-time
- Data analysis skills
- Master's degree
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
QSHE Manager
Cross Rental Services Group —Andover
- HVAC
Quick apply
Regional Operations Manager
Cross Rental Services Group —Andover
- HVAC
- Leadership
- Communication skills
Quick apply
Biomedical Scientist
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £39,959 - £48,117 a year
- Full-time
6d
Production Leader
Elis —Newbury
- £32,500 a year
- Call to connect
- No degree
- Leadership
- Communication skills
- Employee assistance programme
Compliance & Quality Manager
OFH Care —Staines-upon-Thames
- £20,000 - £42,000 a year
- Part-time
Quick apply
5d
Training Delivery and Support Specialist
The AA —Basingstoke
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
2d
Sr Quality Specialist
IQVIA —Reading
- Hybrid work
- Bachelor's degree
- Travel
Education Navigator - CSPoA
Reading Borough Council —Reading
- £39,152 - £41,771 a year
- Full-time
- No degree
- IT
- Communication skills
11d
Operations Delivery Manager
Unitspark Ltd —Theale
- £80,000 a year
- Full-time
- Management
- Supervising experience
- Project management
- Paid training
Quick apply
Global Insight Analyst
Profitero —Wokingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- SQL
- Flexible schedule
- Referral programme
Quick apply
6d
Mechanical Maintenance Engineer
Emcor —Aldermaston
- £40,000 a year
- Overtime
Quick apply
Lead Youth Worker – Emergency Department and Safe Havens (Basingstoke & North Hampshire)
No Limits —Basingstoke
- £32,166 - £36,912 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Administrator
Outcomes First Group —Guildford
- Up to £24,000 a year
- Monday to Friday
- Microsoft Office
- Administrative experience
- Organisational skills
- Employee discount
SEND Teacher
Keys Children —High Wycombe
- £29,702.40 - £46,519.20 a year
- Full-time
- School
- Employee discount
- Referral programme
Quick apply
Quality Manager – Asbestos (6 month fixed term contract)
Tetra tech Ltd. —Basingstoke
- Continuous improvement
- In-person
Quick apply
3d

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Quality Assurance and Operational Risk Specialist

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time
2 days ago

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Business processes
Quality assurance
Root cause analysis
Communication skills

Full job description

Quality Assurance and Operational Risk Specialist

“Drive better customer outcomes. Strengthen controls. Make a real impact.”

At Castle Trust Bank, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

This role is based in Basingstoke on a hybrid 3 days a week office vs 2 days at home

The role and what you’ll lead and deliver:

Castle Trust Bank is looking for a detail-oriented and analytically minded Quality Assurance & Operational Risk Specialist to join our growing team.

This is an exciting opportunity to play a key role within the First Line of Defence, supporting the effective operation of Quality Assurance and Operational Risk frameworks across the business. You will help ensure that operational processes are delivered consistently, risks are identified early, and customer outcomes remain at the heart of everything we do.

Working closely with Operations, Risk and Compliance teams, you will use data, insight and robust oversight to identify control weaknesses, support remediation activity and drive continuous improvement across the Bank.

You will:

Quality Assurance

Conduct quality assurance reviews across operational processes using agreed methodologies.
Complete call, case and process assessments to evaluate customer outcomes, regulatory compliance and process adherence.
Participate in calibration activities to ensure consistency and accuracy of QA assessments.
Identify trends, themes and emerging risks through QA reviews.
Provide clear, constructive and evidence-based feedback to support performance improvement.
Maintain accurate records of QA findings in line with governance requirements.
Support the production of management information and reporting through accurate data capture and analysis.
Contribute to the continuous enhancement of QA frameworks, processes and templates.

Operational Risk

Support the day-to-day delivery of First Line Operational Risk activities.
Assist with: Incident and breach logging, Issue assessment and triage, Root Cause Analysis (RCA), Remediation tracking, Evaluation of remediation effectiveness
Ensure incidents and issues are accurately recorded and escalated where appropriate.
Monitor remediation progress and highlight overdue or at-risk actions.
Identify recurring issues, emerging risks and control weaknesses across the business.
Support colleagues in understanding and managing operational risks.
Contribute to thematic reviews, analysis and reporting.

Governance & Stakeholder Support

Produce high-quality management information and reporting for governance forums.
Collaborate closely with Operations, Risk and Compliance teams.
Provide meaningful data and insight to support decision-making.
Support internal audits, regulatory reviews and assurance activities where required.

What you’ll bring:

We are looking for someone who thrives in a governance-driven and regulated environment and has a strong customer and outcomes-focused mindset. You will be naturally curious and driven by data and insight and comfortable providing constructive challenge and seeing issues through to resolution.

In addition you will have the following experience:

Experience within Quality Assurance, Operational Risk, Risk & Control, Operational Oversight or similar functions in a regulated environment.
Experience of First Line risk in a FCA regulated environment.
Strong understanding of operational processes, controls and risk management principles.
Experience identifying trends, root causes and process improvement opportunities.
Strong communication and stakeholder engagement skills.
Experience producing management information and reporting.
Excellent analytical and problem-solving capabilities.
Strong attention to detail and commitment to accuracy.

Why join Castle Trust Bank?

Competitive salary
Performance bonus (based on individual and company performance)
Generous contributory pension through Hargreaves Lansdown
Life Assurance
25 days’ holiday + option to buy/sell 5 days
Additional paid volunteering day
Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
Free access to BHSF Rise EAP to support colleague health and wellbeing
Gym discounts
Season ticket travel loans (if applicable)
A supportive, inclusive culture where your work has real impact

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank - The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

quality assurance specialist jobs in silchester, ham

Quality Assurance and Operational Risk Specialist

Contact Centre Associate

Senior Customer Service Manager

Practice Manager

QSHE Manager

Regional Operations Manager

Biomedical Scientist

Production Leader

Compliance & Quality Manager

Training Delivery and Support Specialist

Sr Quality Specialist

Education Navigator - CSPoA

Operations Delivery Manager

Global Insight Analyst

Mechanical Maintenance Engineer

Lead Youth Worker – Emergency Department and Safe Havens (Basingstoke & North Hampshire)

Service Desk Analyst

Administrator

SEND Teacher

Quality Manager – Asbestos (6 month fixed term contract)

I want to receive the latest job alerts for quality assurance specialist in silchester, ham

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