Support escalation engineer Work, Jobs in Sindlesham, Brk (with Salaries)

Service Manager
SHJ Medical & Lab Gas Specialists —Chesham
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
3d
3rd Line IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
- Work from home
Quick apply
Field Service Engineer - Bioscience, London
BD —Winnersh
- £43,300 - £66,025 a year
- Full-time
- Engineering
- Maintenance
- IT
Senior M365 Platform Engineer
BCA —Hook
- Up to £52,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Mentoring
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply
Applications Manager
Infinitesima —Abingdon
- £79,000 - £92,000 a year
- Engineering
- Travel
- Annual leave
Quick apply
Operational Readiness Lead
DXC Technology —Farnborough
- Full-time
- PMP
- Project management
- Agile
1d
Sr Tech Support Professional - Matrikon
Honeywell —Bracknell
- Full-time
- Doctoral degree
- Computer Science
- Windows
Technical Services Manager (Critical Systems)
Mitie —Wokingham
- Full-time
- Travel
- Mechanical knowledge
5d
Senior IT Support Engineer
InfoTrack —Woking
- Full-time
- Hybrid work
- Azure
- Management
- Mentoring
- Annual leave
- Flexitime
Quick apply
IAM Engineer
Elanco —Hook
- Full-time
- Azure
- Organisational skills
- Leadership
Field Application Engineer, UK - Reconeyez
Vosker —Farnborough
- Full-time
- Hybrid work
- Up to 50% travel
- Microsoft Office
- Computer networking
Quick apply
9d
Technical Support Specialist (Hardware)
Infinitesima —Abingdon
- £55,000 - £62,000 a year
- Engineering
- Annual leave
Quick apply
EMC Operations Lead
UL Solutions —Basingstoke
- Engineering
- Laboratory experience
- In-person
Level 2 Support Analyst
Basis Technologies —Bracknell
- Hybrid work
- APIs
- IT
- No travel
- Referral programme
OSM Migration Service Lead
DXC Technology —Farnborough
- Full-time
- Azure
- Oracle
- Military
1d
Network Engineer
UK Connect —Farnborough
- Up to £65,000 a year
- Full-time
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
Technical Support Specialist (Control Systems)
Infinitesima —Abingdon
- £55,000 - £62,000 a year
- Hybrid work
- Engineering
- Python
- Annual leave
Quick apply
Technical Delivery Lead - Backend
Beyond Sports —Basingstoke
- £74,660 - £98,120 a year
- Full-time
- Hybrid work
- AWS
- Mentoring
- Leadership
Sr. Manager, Sales Engineering - UK Strategic & Public Sector
Proofpoint —Reading
- Full-time
- Sales
- English
- Travel
Data Centre Support Engineer
ONNEC Group —Slough
- £34,000 - £42,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
5d

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Service Manager

SHJ Medical & Lab Gas Specialists
Chesham

Quick apply

Job details

Permanent | Full-time
£55,000 - £70,000 a year
3 days ago

Benefits

Health & wellbeing programme
Company car
Company pension
Private medical insurance
Employee discount
Referral programme
On-site parking

Qualifications

Driving Licence
ERP systems
Quality management
ISO 9001
CMMS
Continuous improvement
Leadership
Communication skills

Full job description

Service Manager – Medical Gas Services

Location: UK (Hybrid / Office & Site Based)
Job Type: Full-time, Permanent

About SHJ Hospital Pipelines

SHJ Hospital Pipelines is a specialist provider of medical and laboratory gas pipeline installation, maintenance and servicing across the UK.

We are seeking a Service Manager to lead our Medical Gas Services team, ensuring safe, compliant and efficient service delivery while driving operational performance and customer satisfaction.

The Role

As Service Manager, you will be responsible for the safe, compliant and efficient delivery of our planned preventative maintenance and reactive medical gas service operations across the UK.

Leading a team of field service engineers and a dedicated office team, you will ensure work is delivered safely, on time and in accordance with customer requirements, industry standards and our Quality Management System. You will also oversee the effective use of our CMMS/ERP system (Protean), ensuring accurate service records, certification and asset management.

Key Responsibilities

Manage, support and coordinate a team of field service engineers.
Plan engineer workloads, service schedules and reactive call-outs to meet customer SLAs.
Ensure accurate use of Protean for job management, time recording, asset history, parts usage and certification.
Maintain complete, accurate and auditable service documentation.
Act as the primary escalation point for technical, operational and customer service issues.
Support engineer training, competency assessments and ongoing development.
Ensure all service activities comply with HTM guidance, quality standards, company procedures and health and safety requirements.
Monitor service performance, analyse operational data and implement continual improvement initiatives.
Manage corrective actions and support internal and external quality audits.

Skills & Experience

You will be an organised and proactive service leader with experience managing mobile engineering teams within a regulated or safety-critical industry.

You will have:

Proven experience managing a field service engineering team.
Excellent planning, scheduling and resource management skills.
Experience working within regulated environments, ideally healthcare or medical gas services.
Strong knowledge of CMMS/ERP systems and mobile service management technology.
A good understanding of quality management systems such as ISO 9001 and ISO 13485.
Excellent communication and customer relationship skills.
A continuous improvement mindset with strong attention to detail.
A full UK driving licence.

KPIs/Success Measures (ISO 9001 / 13485 aligned)

You will help the business achieve:

Over 95% of planned service visits completed on time.
Over 90% first-time correct job completion.
Accurate and complete service documentation and certification.
Zero critical audit related to service delivery or records.
Prompt resolution of corrective actions.
High levels of customer satisfaction with reduced repeat visits and service issues.

What We Offer

Competitive salary (dependent on experience)
Company vehicle or car allowance
Company pension
Ongoing training and professional development
Opportunities for career progression
Supportive and collaborative working environment
The opportunity to play a key role in supporting the UK's healthcare infrastructure

If you are an experienced Service Manager or looking to make a step up in the career ladder and looking to join a growing specialist engineering company where quality, safety and customer service are at the heart of everything we do, we would love to hear from you.

SHJ is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applications from all backgrounds and experience.

Pay: £55,000.00-£70,000.00 per year

Benefits:

Company car
Company pension
Employee discount
Health & wellbeing programme
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

support escalation engineer jobs in sindlesham, brk

Service Manager

3rd Line IT Support Engineer

Field Service Engineer - Bioscience, London

Senior M365 Platform Engineer

Applications Manager

Operational Readiness Lead

Sr Tech Support Professional - Matrikon

Technical Services Manager (Critical Systems)

Senior IT Support Engineer

IAM Engineer

Field Application Engineer, UK - Reconeyez

Technical Support Specialist (Hardware)

EMC Operations Lead

Level 2 Support Analyst

OSM Migration Service Lead

Network Engineer

Technical Support Specialist (Control Systems)

Technical Delivery Lead - Backend

Sr. Manager, Sales Engineering - UK Strategic & Public Sector

Data Centre Support Engineer

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